Crossways Green, Welsh Street, Chepstow NP16 5LX
Owner: St Anne's Nursing Home Ltd
Person in charge: David Liles (Manager)
Local Authority / Social Services: Monmouthshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Challenging Behaviour
Admission Information: All inclusive. Ages 65+.
Single Rooms: 30
Shared Rooms: 1
Rooms with ensuite WC: 7
Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on St Anne's Nursing Home (Orchard Unit): click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
St Anne's Nursing Home (Orchard Unit) has a Review Score of 6.5 (6.495)
The Review Score of 6.5 (maximum of 10) for St Anne's Nursing Home (Orchard Unit) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Anne's Nursing Home (Orchard Unit) in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for St Anne's Nursing Home (Orchard Unit) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.578 Points relating to the number of positive Reviews for St Anne's Nursing Home (Orchard Unit) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156 , then divided by 2 = 0.078
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Wendy (Daughter of Resident) on Tuesday 19 April 2016. Relates to April 2016.
I cant say enough for this home, they are all extremely thoughtful, each and every one from the kitchen staff, cleaners, carers, nurses and even office staff. We have recently been there 24 hours a day for five days as my dad was end of life. They all could not do enough not just for my dad but to all the family that was there, feeding us cooked breakfast, dinner, tea and no ends of tea and coffee each time with a tray of biscuits. Never have we known a place like it. We just want to thank you from the bottom of our hearts, thank you xx
How likely would you be to recommend St Anne's Nursing Home (Orchard Unit)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for St Anne's Nursing Home (Orchard Unit)
There are currently no Care Home Idol entrants who have performed at St Anne's Nursing Home (Orchard Unit)