Crick Care Home

Crick, Caldicot NP26 5UW
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9.5 16 Reviews
  • Crick Care Home, Caldicot
Crick Care Home is set on the A48 between Newport and Chepstow, pleasantly situated in beautiful gardens. The home is Registered with Care Inspectorate Wales and is a member of the Registered Nursing Home Association, ensuring the highest standards of care are maintained. The Home is spacious and comfortable, with a large elegant main lounge.

The home is under new ownership as of July 2023 and is undergoing refurbishments throughout 2023 and 2024.
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Care Provided by Crick Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are variable depending on care needs and room type

Contact Crick Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Crick Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Crick Care Home Ltd
  • Privately Owned

Person in Charge

  • Tricia Baillie-Horler (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)

Visiting

  • Open door policy for families of residents and show rounds welcome by appointment

Parking

  • Plenty of onsite parking available

Crick Care Home Reviews (16)

9.5

Crick Care Home has a Review Score of 9.5 (9.521) out of 10, based on 8 reviews in the last 2 years.
Over all time Crick Care Home has 16 reviews.

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Review from Nicola D (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, good communication with staff. Any problems they are dealt with quickly. Loves sitting in the lounge having a sing song. The food is lovely and mum enjoys it. No faults at all.
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Review from Kevin B (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crick Care Home is a nursing home. My mother has dementia, and she has lived there for over 2 years. I visit weekly at random days due to my shift work. The staff are always busy tending to the residents when I visit, and seem very caring. My mother is always well dressed, and has tea and cake when
I arrive at mid-morning. There is always a couple of TVs or music on. I have often arrived as resident and visitor activities are occurring. Mam always seems very happy.
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Review from Ellen R (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums needs are well catered for she is treated with respect, even when she doesn't appreciate the care being given to her. Many activities are now provided which she can appreciate, despite her dementia.
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Review from Carolyn S (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Crick Care Home for about 14 months, and I am so pleased that he is there, as the staff are wonderful, very respectful, patient and caring. There is always plenty going on to entertain the residents & keep them happy. His room is lovely, clean, bright and well maintained.
The lounge is a lovely, busy and homely area, the home has a lovely homely feel to it altogether! Management are also very welcoming, approachable & helpful.
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Review from Catherine J (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after at Crick Care Home. She is always fresh & clean and enjoys having her hair done each week. In recent weeks she has enjoyed the new entertainment schedule. Having activities through the day has really improved her mood, she is much more chatty and engaged when I visit and
enjoys talking to me about what she has been doing. Crick is a lovely home for mum & visitors are made to feel very welcome.
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Review from Ivor J (Husband of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial care assessment carried out by Crick and the ongoing care for my wife, I rate Crick as excellent. The premises are spotless, pleasingly decorated and well set out with very pleasant gardens for the frequent use of residents. Crick are proactive in providing activities/events
to meet the residents needs and nothing is too much trouble. The quality of care is first class including one to one care when needed. A comprehensive computerised log of daily treatment/events is available on line so that relatives are able to check daily occurrences which is very reassuring. i feel that my wife is in good hands at Crick and all her needs are being looked after in an empathetic and professional way.
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Review from L H (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Crick very frail after a long illness. Staff and management made mum feel very welcome and valued and she is looked after in a very caring individual manner. Her care plan is very detailed and updated regularly as her needs change. We have been able with the help of the maintenance
man to personalise mums room which is very pleasant clean and free from odour.
Mum enjoys the outside entertainment that comes in regularly. She also had fun joining in activities at the recent garden party. There is always a very welcoming atmosphere and nothing is ever too much trouble for the staff. They even bring us chairs to sit near mum and offer us drinks when she is having refreshments. A friendly happy home with a very approachable caring capable staff team who are well trained, knowledgeable, devoted and warm hearted.
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Review from D B (Son of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my father is exceptional. The team are always available for any updates on Dad, who has been here 6 months. I have just been at a singer session with Dad and the activity lady made sure we were enjoying it all and made us feel as good as if we were at a concert/show. I hope I get as good
a care home myself when needed!
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Review from V W (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Crick Care Home since December 2022, I am more than happy with the care he receives. Staff are friendly and approachable and appear happy, management is also very approachable and the nursing team always take on board any concerns and address them straight away. Since new ownership,
it has been very noticeable on changes to the home inside and out. Crick is a beautiful home and it will be lovely to see the continued care and improvements being made.
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you for taking the time to leave a review and your kind words, we really do appreciate it.
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Review from David M (Son of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has vascular dementia and has been resident in Crick Care Home for a couple of years. The care she receives at Crick has led to an improvement in her condition, something we didn’t expect to see. The staff have all been fantastic in the care and attention that they give freely every day, money
has been spent on the fabric of the building and interior and I would recommend Crick to anyone needing a residential care home.
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you for taking the time to leave a review and your kind words, we really do appreciate it.
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Review from William R (Respite Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after fabulously, nothing was too much for the staff. The food was lovely and I look forward to coming to Crick Care Home again. Thanks.
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you, William, for taking the time to leave us a review. It is a pleasure having you and we look forward to seeing you should you need our support.
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Review from A K (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum reached Crick Care Home direct from hospital where she had been virtually bedridden after a five week stay. She seemed frail. Initially, she remained in her room while assessments were made but after a couple of weeks, she was joining other residents in the lounge and at meal times. Since then she
has appeared to gain strength and tells me she is happy with her situation. She certainly seems healthier and also content. When I visit, I always find staff cheerful and helpful.
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you for taking the time to leave a review and your kind words, we really do appreciate it.
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Review from M J (Son of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault the staff and management, as whatever I ask, things are done, and any problems I am notified of straight away. The staff are always in contact whenever things need to change regarding my mother's well-being
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you for taking the time to leave us a review and your kind words, we really do appreciate it.
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Review from Alison P (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Crick Care Home since December 2022, even though it has only been a few months myself and my family are very happy with the care and service he is being provided with. Crick has a very warm and welcoming feel that is matched by all staff. We are so happy, thank you!
Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home
Thank you for taking the time to leave us a review and for your kind words, we really do appreciate it.
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Review from Barbara G (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed here at this home during August 2021 approximately 31 days. I found the staff extremely efficient and friendly, very helpful, at all times. They were constantly on call and I found they were always prepared for most of the guests at all times. I would recommend this home at all times and I
would definitely use it again. Thanks to management and staff at all times.
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Review from D C (Daughter of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Positives: When residents suffer ill-health nursing staff are very thorough and attentive. General standards at the Home are high, staff are caring and considerate.


Negatives: Everyday communication between nursing staff could be improved. The staff could be little more observant with residents

who have less obvious disabilities.


Overall it is a very good nursing home which I can recommend for an elderly relative.

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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Crick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Crick Care Home is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.616 Points relating to the number of positive Reviews for Crick Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 8 Positive Reviews ÷ 9.8 = 0.816
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Tricia

Tricia Baillie-Horler

Job Title: Registered Manager Joined: 2022

I have been at Crick Care Home since 2022 and have over 7 years of experience in the management of care homes.


I assisted in managing my previous English home(s) from a CQC rating of “inadequate/requires improvement” to 'Good' as well as significantly increasing happiness and satisfaction scores among residents/care users.


As a dedicated and determined individual, I saw a new opportunity for an exciting new challenge with Crick where I can make a difference in the lives of others.


As of July 2023, the home changed ownership. All of the staff and residents are excited as the new owners have some great ideas to further enhance the home and its amenities.


If you would like any information on our home or would like to pop in for a chat and a look around, please do get in touch.


We look forward to meeting you.

Frequently Asked Questions about Crick Care Home

What types of Care is Crick Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crick Care Home have?

There are 47 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Crick Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crick Care Home to the centre of Caldicot?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crick Care Home to verify any information. View our terms and conditions. Crick Care Home has an Enhanced Service - more info.