Caerleon House Nursing Home

Our father was resident for the last two years of his life - we were extremely impressed with the management by the Matron and her nursing colleagues. Not only were the nurses excellent at managing very challenging behaviour in a humane and compassionate way, but they always supported the carers to work as a team, especially in crises, as well as keeping us informed. Dad's individual care needs were met, monitored and adapted throughout his stay. In addition to the qualities stated above the Matron's attention to detail, her hands on approach and 'finger on the pulse' were key in being so effective.
Our experience was that the nursing staff went the extra mile to think through his individual needs and called on external expertise at every stage to check if any extra support would help. All the staff were always professional, respectful, kind, warm, welcoming and caring even when they were very busy - this was the ethos emanating from the nurse manager. Many of the residents have complex needs and staff are always busy.
Although Dad wasn't able to participate in group activities, efforts were made to give him one-to-one attention which he appreciated.

We have been involved with a number of nursing homes over the past six years and have learnt not to judge the quality of a home on facilities such as en-suite bathrooms, style of decor (carpets and soft furnishings) - what is important is the quality of the care which is determined by the experience, integrity, ability and professionalism of the nurse manager and her team. As well as these features, the ability to retain experienced mature carers and to recruit and nurture newer carers was crucial in Dad's care. No agency staff were employed which again, was crucial for continuity in the high-quality care. We will always be very grateful for the support we received at this difficult time and the excellent end of life care our father received.