Caerleon House Nursing Home

Goldcroft Common, Caerleon, Newport NP18 1BE

Owner: Gwent Nursing Home Ltd

Person in charge: Chris Blight (Chief Executive Officer)

Local Authority / Social Services: Newport City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 50

Shared Rooms: 2

Rooms with ensuite WC: 8

Weekly Charges Guide: Nursing Care Single from £750 (These prices are only a guideline, please contact Caerleon House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Caerleon House Nursing Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 4.8 (maximum of 10) for Caerleon House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Caerleon House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Caerleon House Nursing Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Caerleon House Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 0 Reviews ÷ 10.8 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.8 Caerleon House Nursing Home has a Review Score of 4.8 (4.750) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caerleon House Nursing Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caerleon House Nursing Home

  • Daughter of Resident/Service User
    1

Our father was resident for the last two years of his life - we were extremely impressed with the management by the Matron and her nursing colleagues. Not only were the nurses excellent at managing very challenging behaviour in a humane and compassionate way, but they always supported the carers to work as a team, especially in crises, as well as keeping us informed. Dad's individual care needs were met, monitored and adapted throughout his stay. In addition to the qualities stated above the Matron's attention to detail, her hands on approach and 'finger on the pulse' were key in being so effective.
Our experience was that the nursing staff went the extra mile to think through his individual needs and called on external expertise at every stage to check if any extra support would help. All the staff were always professional, respectful, kind, warm, welcoming and caring even when they were very busy - this was the ethos emanating from the nurse manager. Many of the residents have complex needs and staff are always busy.
Although Dad wasn't able to participate in group activities, efforts were made to give him one-to-one attention which he appreciated.
We have been involved with a number of nursing homes over the past six years and have learnt not to judge the quality of a home on facilities such as en-suite bathrooms, style of decor (carpets and soft furnishings) - what is important is the quality of the care which is determined by the experience, integrity, ability and professionalism of the nurse manager and her team. As well as these features, the ability to retain experienced mature carers and to recruit and nurture newer carers was crucial in Dad's care. No agency staff were employed which again, was crucial for continuity in the high-quality care. We will always be very grateful for the support we received at this difficult time and the excellent end of life care our father received.

How likely would you be to recommend Caerleon House Nursing Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Staff

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Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

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