Galashiels Nursing Home Reviews (7)
8.8
Galashiels Nursing Home has a Review Score of 8.8 (8.762) out of 10, based on 5 reviews in the last 2 years.
Over all time Galashiels Nursing Home has 7 reviews.
Review from Frances B (Wife of Resident) published on 11 March 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to give my heartfelt thanks to all the staff of the Nursing home who cared for my husband during his stay there. It must have been especially difficult for the nurses and carers during the last few weeks of his illness. My family and I would like them to know how much their care was appreciated.
This meant so much to us at a very difficult time.
Reply from Tracey Hair, Manager at Galashiels Nursing Home
Thank you from all our team we appreciate your comments and review.
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Review from Jacqui R (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has settled in grand at Galashiels Nursing Home, which is a relief as she was in her home in Newtown for 55 years. She is not the most sociable person but enjoys when I play dominoes with her. Staff try to encourage her to engage in activities but I'm not sure she takes up their offer. It's such
a shame as I think she would benefit from the company and the change of scenery. All staff are very tentative and friendly towards Mum and myself any time I am visiting. Her room is compact but has everything she needs, it is clean and tidy and has some of her personal belongings which hopefully makes it more homely for her. Due to living with Parkinson's Disease, Mum's mobility is getting quite poor although staff, again, support and encourage her to get up and move when necessary. I can only thank all staff within the home for their care and support
Reply from Tracey Hair, Manager at Galashiels Nursing Home
Thank you very much for your review it is appreciated.
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Review from V T (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has been a resident of Galashiels Nursing Home for quite a number of years and during this time she has been well cared for. As her dementia has worsened she has needed round-the-clock care and support and her needs have been met. Over the years we have seen many improvements in the home.
Most of the key staff at the very start are still working there, which is a positive sign and important for the residents and their families to build a rapport with the staff.
Reply from Tracey Hair, Manager at Galashiels Nursing Home
Thank you for your review we appreciate your comments.
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Review from Anna-Marie M (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum went to stay at Galashiels Nursing Home in February 2024. She is unable to walk and uses a wheelchair. From the very first visit to the nursing home when I met the manager everyone seemed very happy and the staff were lovely. Mum is receiving the best care and is well looked after. Her needs
are well met and visitors are treated well. The staff took time to chat with Mum and make sure she was happy and I knew that if there was a problem it would be sorted. I cannot praise the management, carers and all the other staff enough for everything they do. They go above and beyond, making Mum's life so much easier and she has fun with the other residents.
Reply from Tracey Hair, Manager at Galashiels Nursing Home
We thank you for your review and will pass your comments to staff.
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Review from Jenny C (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum's care has been excellent throughout her stay. My questions have always been answered regarding her care which I value a great deal. All staff are friendly and approachable. Mum has been in the home some considerable time and she seems very settled.
Reply from Tracey Hair, Manager at Galashiels Nursing Home
We thank you for your review and comments. We will pass them on to staff.
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Review from Fiona M (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Some carers think they can treat residents poorly and then cover it up with an apology when a complaint is made. The carer was not even suspended after a complaint was made to the home. We expect our loved ones to receive the best care while a resident in this home and not be neglected by those who
are supposed to be caring for them just because they have more than one person to care for!
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Review from M S (Wife of Resident) published on 25 May 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has received the very best of care, always treated with compassion, respect and great kindness. This is very important due to him having advanced dementia. Great thought is given to his care. The atmosphere is quiet and peaceful. Also, the care of the patient's visitors is outstanding.
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Current Review Score: 8.8 (8.762)
Overview of Review Score
The Review Score of 8.8 (8.762) out of 10 for Galashiels Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.586 for Galashiels Nursing Home is calculated as follows: ( (34 Excellents x 5) + (24 Goods x 4) ) ÷ 58 Ratings = 4.586
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.176 Points relating to the number of positive Reviews for Galashiels Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.