Bo'ness Care Home

First-class service. Always warm, welcoming and caring.

This was a very special Christmas. The care home was so welcoming, festive, well staffed and took such care to make every visitor feel at home and included. They even prepared a special private supper for Aunty and family when she became tired and wished to return to her room with the family. My aunt has always been a part of my family’s Christmas experience and the care home was so accommodating of us. This is not surprising as they are very respectful of residents' needs and wishes and have high standards of care.

I have been pleased with his care in the home. It feels like it is a home. He has settled in very well as staff are very friendly and caring and nothing is a bother to them. They make me very welcome when visiting him, always have a smile for me when I go in.

Whilst there have been slight bumps in the road these have been ironed out. I am glad I picked this care home for the individual I am responsible for. She has had many extra years of life that I'm sure she would not had have if not for this care home.

Since my mother moved into Bo'ness Care Home she has received nothing but kindness, care and attention. The staff have always demonstrated a totally caring approach and management has unfailingly kept me informed of my mother's situation. You would find it difficult to locate a more dedicated team. Excellent!

Prior to the build-up to my aunt being accepted in the home, her experience was pretty traumatic. Likewise, our dealings with the hospital and social services were difficult. This was immediately dissipated by my aunt's admission to the Bo'ness Care Home.

Bo'ness Care Home is a lovely home. The staff are very friendly. Mum is well looked after. The choice of food is good. The activities are really good and Mum enjoys them. I am kept well informed of what is happening in the home and kept up to date about Mum, I am really happy that she got a room in the home as she has settled in really well.

I am so happy with the care that my mum is getting at Bo'ness Care Home. Very attentive. All the carers and staff are excellent and very friendly.

As a family, we have been very pleased with the exceptional care and kindness demonstrated at your home across all the team during the six months our father spent with you, the care and compassion shown by all staff during his final days were exceptional.

We are very aware of the incredible hard work and challenges that you all face day-to-day and always tackle with a cheery face.

We wanted to show our heartfelt thanks to you all directly and to reaffirm what an amazing difference you make to people’s lives, not only to your residents but also their immediate family who are comforted to know that they are in the best place.

In the end, after exactly a year in Bo'ness Care Home, my dad developed a chest infection and, over the course of a week, he died. His last few days of life were peaceful, pain-free and managed with the utmost professionalism. He was always a private man. This was respected unto death. Bo'ness Care Home had become his world, while still allowing him to be himself. It was his last act of self-determination that he slipped away while no-one was looking.

I heard a lot of negative things about Bo'ness Care Home but now seeing my mum settled and meeting with staff am mega happy with home! It took my mum a few days to settle but is now happy and has friends. She sits with the same 2 woman and I take mums dog in regularly, which puts a smile on all their faces not just my mums. Staff very friendly and alert when they get up.

Whenever I visit, it's obvious that mum is well cared for and her dignity and privacy are respected. Staff always seem cheery and mum responds well to them.

My mother is treated with the utmost dignity and respect. She is happy in Bo'ness Care Home and I am pleased to see how well she has settled in and is looked after. The care provided is making such a difference to my mother and I could not think of a better place for her to be at this time in her life.

This is a great care home. Mum spent the last few months of her life here. My brother and I visited around 10 in the Falkirk area and Bo'ness was the best. Just look at the Care Inspectorate reports. This home is well run from the top down. I got the impression that all the staff worked well as a team. There is good communication at every level and staff are very approachable and friendly. We worried about mum going into care because she had several strokes with very little speech. The nurses responded quickly to any problem and were in touch immediately. The staff were friendly and we were always made welcome, often with tea and biscuits. The menu is varied and mum put on weight. There is a good activity program and although my mum could not join in, when we dropped in a member of staff would often be sitting beside her or helping her to play Bingo or Dominoes. The rooms were clean and my mum had a new profile bed. We thank all the staff for the respect and dignity shown to mum.

Dad is not really able to take part in a lot but he's always included and helped. He has a choice of being in his room with his TV and is never forced to so something he doesn't want to. He was recently very ill and the support he received was exemplary as was the support given to us as a family.