Bo'ness Care Home

has always been a part of my family’s Christmas experience and the care home was so accommodating of us. This is not surprising as they are very respectful of residents' needs and wishes and have high standards of care.

Excellent!

to the build-up to my aunt being accepted in the home, her experience was pretty traumatic. Likewise, our dealings with the hospital and social services were difficult. This was immediately dissipated by my aunt's admission to the Bo'ness Care Home.

the home as she has settled in really well.

work and challenges that you all face day-to-day and always tackle with a cheery face.

We wanted to show our heartfelt thanks to you all directly and to reaffirm what an amazing difference you make to people’s lives, not only to your residents but also their immediate family who are comforted to know that they are in the best place.

business-like.
My dad was not an easy resident. His deafness made him difficult and his loss of independence frustrated him, but the level of care, compassion and understanding he received allowed him to adapt to his new home and maintain some control over his life.
In the end, after exactly a year in Bo'ness Care Home, my dad developed a chest infection and, over the course of a week, he died. His last few days of life were peaceful, pain-free and managed with the utmost professionalism. He was always a private man. This was respected unto death. Bo'ness Care Home had become his world, while still allowing him to be himself. It was his last act of self-determination that he slipped away while no-one was looking.

faces not just my mums. Staff very friendly and alert when they get up.

There is good communication at every level and staff are very approachable and friendly. We worried about mum going into care because she had several strokes with very little speech. The nurses responded quickly to any problem and were in touch immediately. The staff were friendly and we were always made welcome, often with tea and biscuits. The menu is varied and mum put on weight. There is a good activity program and although my mum could not join in, when we dropped in a member of staff would often be sitting beside her or helping her to play Bingo or Dominoes. The rooms were clean and my mum had a new profile bed. We thank all the staff for the respect and dignity shown to mum.