The Haining Nursing Home Reviews (4)
8.0
The Haining Nursing Home has a Review Score of 8.0 (8.028) out of 10, based on 2 reviews in the last 2 years.
Over all time The Haining Nursing Home has 4 reviews.
Review from Eira W (Daughter-in-law of Resident) published on 14 July 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Haining staff are truly angels in blue uniforms. My mother has been there for over a year now and the difference the staff here have made to the quality of her life is immeasurable.
Prior to moving here my mum was gravely ill, weak, confused, taking strokes, and constantly falling at home with
Prior to moving here my mum was gravely ill, weak, confused, taking strokes, and constantly falling at home with
regular visits to the hospital. She is now healthier, more alert and has put a bit weight on. She has friends and has regular activities and outing.
As a family we truly believe she is healthier now than a year and a half ago, and that is 100% down to the live, care and respect she receives from the staff in the Haining. From the nurses, the carers, the events coordinator, the cook and the cleaners. They all chat to the residents...
Our family feel confident in the care my mum receives there...Well done to the Haining Angels, you are all incredible.
As a family we truly believe she is healthier now than a year and a half ago, and that is 100% down to the live, care and respect she receives from the staff in the Haining. From the nurses, the carers, the events coordinator, the cook and the cleaners. They all chat to the residents...
Our family feel confident in the care my mum receives there...Well done to the Haining Angels, you are all incredible.
Reply from Charlotte Campbell, Home manager at The Haining Nursing Home
Thank you so much for your lovely review. Your kind words mean so much to our team.
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Review from L R (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in The Haining for over one year now. She has taken a long time to settle but the staff have always been amazing and have done, and continue to do, as much as they can caring for, and reassuring my mum as much as they can. There is not one request I have made that has not been dealt
with. I have found they care as much about the relatives feelings, as they do the residents - that is invaluable. I am grateful and appreciative that my mum is so well looked after - peace of mind for all the family.
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Review from Stewart H (Son of Resident) published on 7 September 2022
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother was a resident in The Haining Nursing Home in 2022 and was well cared for. The staff were all kind and attentive and my mother commented a number of times on how good they were to her. Unlike a prison camp, visitors were welcomed by the friendly staff and I was allowed to take my mother outside
in her wheelchair whenever she wanted, for a turn around the grounds or when larger groups of family members visited her. Although my mother was a fussy eater, the food, on the whole, was good.
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Review from J M (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Residents are left in wheelchairs for hours. I personally witnessed this when visiting, it’s like a prison camp.
Asked staff if mum could be moved from the wheelchair to a more comfortable chair and was told the wheelchair was actually a comfortable seat.
Care for mum was totally dreadful.
Asked staff if mum could be moved from the wheelchair to a more comfortable chair and was told the wheelchair was actually a comfortable seat.
Care for mum was totally dreadful.
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Current Review Score: 8.0 (8.028)
Overview of Review Score
The Review Score of 8.0 (8.028) out of 10 for The Haining Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.609 for The Haining Nursing Home is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) ) ÷ 23 Ratings = 4.609
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.419 Points relating to the number of positive Reviews for The Haining Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 2 Positive Reviews ÷ 6.8 = 0.294
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.