Erskine Ferry Road, Bishopton PA7 5PU
Erskine is proud to care for veterans and their spouses. The Erskine Home in Bishopton opened in 2000 and provides long-term and respite care for 180 residents in six houses, two of which offer dementia services.
At The Erskine Home, the usual range of services are complemented by the popular Royal Scots Shop, staffed by volunteers, Harry's Cafe and the nearby Erskine Garden Centre and Vanishing Willows cafe.
Group: Erskine Hospital
Person in charge: Caroline Shotter (Home Manager)
Local Authority / Social Services: Renfrewshire Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 180 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Anyone, including their spouse or widow/er, who has served in The Armed Forces for at least 1 day is eligible. Erskine welcomes those who have served either as a Regular or on National Service in the Royal Navy, Royal Marines, Army or Royal Air Force. This includes volunteers and regular reserves. Ex members of the Merchant marine who were deployed on active service; the current spouse of those listed above; members of the Royal Fleet Auxiliary; members of the Home Guard or the widow/widower of any of the above, unless the spouse has remarried..
Single Rooms: 180
Rooms with ensuite WC: 180
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on The Erskine Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Erskine Home has a Review Score of 7.7 (7.681)
The Review Score of 7.7 (maximum of 10) for The Erskine Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Erskine Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.375 for The Erskine Home is calculated as follows: ( (10 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.375
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.306 Points relating to the number of positive Reviews for The Erskine Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 2 Reviews ÷ 36 Target = 0.056
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Erskine Home?
Reviewer Connection to The Erskine Home
Submitted from a Website Submission by C S on Sunday 19 March 2017. Relates to January 2017.
During his stay (Dec 16 - Jan 17) Dad and our family received excellent care from staff in Red Cross House and the wider staff of Erskine Care Home. The staff were skilled in their varied roles and responsibilities. The direct care staff showed empathy, were anticipatory of Dad's care needs, active in dealing with his health concerns and enabling in promoting Dad to be as participatory in activities as he was able. We can say honestly that all staff we encountered were helpful, attended to our requests promptly and offered a high standard of care. As Dad’s health deteriorated this was raised with us openly and sensitively, allowing us as a family to make decisions in accordance with Dad’s wishes and what we felt was best for Dad as he neared the end of his life. The care environment was calming and peaceful. We thank all staff across the home (including but not limited to Physiotherapy, Speech and Language Therapy and Harry’s Café staff) who offered excellent cheerful service to us all.
How likely would you be to recommend The Erskine Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Jane L on Thursday 8 September 2016. Relates to August 2016.
My mother has been in The Erskine Home for approximately 3 years. She is very happy and her room is lovely. If I have a complaint, it is dealt with straight away. Everyone is nice and friendly and the recreation staff are first class. Mum is happy with the food and the meetings between staff and family is very interesting (They try hard). Good environment and a lovely place to stay and visit. Also 'Harry's Cafe' is a great place and staff are great too. Some of the care staff need more training.
How likely would you be to recommend The Erskine Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at The Erskine Home