The Erskine Home

Erskine Ferry Road, Bishopton PA7 5PU

Erskine is proud to care for veterans and their spouses. The Erskine Home in Bishopton opened in 2000 and provides long-term and respite care for 180 residents in six houses, two of which offer dementia services.

At The Erskine Home, the usual range of services are complemented by the popular Royal Scots Shop, staffed by volunteers, Harry's Cafe and the nearby Erskine Garden Centre and Vanishing Willows cafe.

Group: Erskine Hospital

Person in charge: Caroline Shotter (Home Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 180 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Anyone, including their spouse or widow/er, who has served in The Armed Forces for at least 1 day is eligible. Erskine welcomes those who have served either as a Regular or on National Service in the Royal Navy, Royal Marines, Army or Royal Air Force. This includes volunteers and regular reserves. Ex members of the Merchant marine who were deployed on active service; the current spouse of those listed above; members of the Royal Fleet Auxiliary; members of the Home Guard or the widow/widower of any of the above, unless the spouse has remarried..

Single Rooms: 180

Rooms with ensuite WC: 180

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on The Erskine Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8 (maximum of 10) for The Erskine Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Erskine Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for The Erskine Home is calculated as follows: ( (34 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.306 Points relating to the number of positive Reviews for The Erskine Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 2 Reviews ÷ 36 Target = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 The Erskine Home has a Review Score of 8 (7.994) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Erskine Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Erskine Home

  • Daughter of Resident/Service User
    4

Erskine Home should be a benchmark for care of the elderly. My experience of The Erskine Home was over an 18 month period while Dad was a resident in Yarrow House where his room was always clean and tidy. The care he received throughout his stay was excellent, I could not have asked for anything better. The staff were so professional, patient and caring and nothing was too much bother for them. I was always kept up-to-date, by telephone, when there was any change to Dad's condition so there were no surprises when I visited. Knowing Dad was safe and being well cared for 24 hours a day gave me great peace of mind. It was wonderful to be able to take Dad to Harry's Cafe and for him to have the physiotherapy suite, hairdresser and podiatrist all on-site. An all-around first class home.

How likely would you be to recommend The Erskine Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My parents have been in Haig House since the end of November and the level of care they have received has been of the highest standard. The staff are kind and thoughtful and have encouraged my parents to enjoy the daily activities. Communication is excellent, and our family can't thank the staff enough.

How likely would you be to recommend The Erskine Home? Extremely Likely

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Average Rating:   5 out of 5

During his stay (Dec 16 - Jan 17) Dad and our family received excellent care from staff in Red Cross House and the wider staff of Erskine Care Home. The staff were skilled in their varied roles and responsibilities. The direct care staff showed empathy, were anticipatory of Dad's care needs, active in dealing with his health concerns and enabling in promoting Dad to be as participatory in activities as he was able. We can say honestly that all staff we encountered were helpful, attended to our requests promptly and offered a high standard of care. As Dad’s health deteriorated this was raised with us openly and sensitively, allowing us as a family to make decisions in accordance with Dad’s wishes and what we felt was best for Dad as he neared the end of his life. The care environment was calming and peaceful. We thank all staff across the home (including but not limited to Physiotherapy, Speech and Language Therapy and Harry’s Café staff) who offered excellent cheerful service to us all.

How likely would you be to recommend The Erskine Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been in The Erskine Home for approximately 3 years. She is very happy and her room is lovely. If I have a complaint, it is dealt with straight away. Everyone is nice and friendly and the recreation staff are first class. Mum is happy with the food and the meetings between staff and family is very interesting (They try hard). Good environment and a lovely place to stay and visit. Also 'Harry's Cafe' is a great place and staff are great too. Some of the care staff need more training.

How likely would you be to recommend The Erskine Home? Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.2 out of 5

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