Silverburn Care Home

I am happy with the care my mum receives at Silverburncare home. Based on my observations the staff are caring and treat the residents with dignity and respect. The staff have a visible, caring and loyal interest in all the residents under thier care, especially my mum. My mum's needs are always met. Always a friendy and welcoming environment. It feels clear to me that the home is managed to be a more than acceptable and high standard. The only criticism I would share, would be around resources. I think a few more staff are required, at times and could be more consistent in terms of familiarity. I also think that the unit can be overwhelmed, more staff would help address this as the carers are very capable but attention can be diverted leaving a lack of resource, especially when more than one resident requires one on one care during the day. Above all of that the care is excellent. I am always informed of any acute problems or worries the staff have regarding my mum. Thank you all

My mam has been having eating issues and staff have made sure she gets food she will try and eat. In the 2 years of my visiting, the management have rarely been seen on my mam's unit, I think this should be addressed and they should make themselves known.

i cant begin to explain how great the care home staff were with my mum while she was here, they were so welcoming to us and other family's and really made us all feel at home, the effort and care they put into the residents including my mum was absolutely amazing.

I find the staff from the minute we enter very friendly and welcoming. The home is always very clean. The menu however needs improving as mum requires finger food and I dont find that is always taken into consideration.

My husband has been in this care home for approximately two and a half years. I am pleased with the care he receives, and the staff and management are very helpful.

We recently lost our beloved mother, who passed away peacefully in Silverburn Care Home where she had been so well cared for since May 2019. We would not hesitate to highly recommend Silverburn to anyone who is looking for a quality care home for their loved one. The level of care and kindness shown by everyone in the nursing staff is first class. They took the time to get to know our mother well and were able to respond swiftly to her needs but also showed great warmth throughout. We would like to thank everyone in the Silverburn team, the management, the activities/events team who strived to ensure the residents were entertained and stimulated, all the nursing staff, specifically the Murdoch unit staff where our mum was cared for so well. Every single one not only enhanced our mother’s life, but also the lives of the whole family who could all rest easy knowing mum was so safe and well cared for. We take great comfort from that and we will all be forever grateful.

My mum was a resident in the Murdoch Unit {advanced dementia} at Silverburn Care Home for just over a year. Every member of staff, from the housekeepers to the management team are such a genuine group of caring people, always happy to help, nothing a problem. The activity coordinators do a wonderful job keeping all the residents entertained, more so since the lockdown has been in place, video calling family instead. Silverburn has its own private mini-bus, which they use to take residents out and about, although, at present due to COVID it is also canceled. The care home has a wonderful online plan of care named 'relatives gateway' where I could log on and access all of the caregiving to Mum plus social activities and photographs. I cannot put into words how loving and professional all staff were, contributing to the superb care Mum received this past 14 months. I just wish Mum could have experienced a few more wonderful years living here, but unfortunately, this wasn't meant to be. Thank you.

Very pleased with the care for my Dad is getting. The food he is given is really good, he is eating very well now. Staff very caring and any issues are dealt with, good communication also. Provides good entertainment also.

The care, compassion, kindness and professionalism shown to my Mum since she arrived at Silverburn has been absolutely wonderful. My Mum is like a new lady since she arrived here.The staff cannot do enough for her and Mum has thrived here and settled in great.

I was nervous when I first came in but I was soon put at ease by the friendly management and staff. I was soon made welcome by staff and residents alike. Nothing is too much trouble for the staff, they will sit and talk to you for as long as it takes. The atmosphere is very warm and caring, as I was made very welcome. I feel as if I have known the staff for years, they are so supportive and they listen to what you have to say.

Standard of care for the service user is exceptional - even on the most trying of days. A big thank you to all.

Have visited my friend ever since he became a resident 3-4 years ago and have always found the staff first class. His bedroom is first class. Staff are wonderful, always there to take care of the many folks.

My mum is a resident in the specialist unit. I'm more than happy with the treatment and care that my mum receives. My only concern is that sometimes the staff are put under tremendous stress as being the specialist unit some of the residents are very very demanding. I know the home always have the correct level of staffing but sometimes they could really do with more support. We have to remember this unit receives patients that everyone else is struggling with.