Ryan Meadows

This care home has made a remarkable improvement on mums life.

A very welcoming management, staff and home. We feel confident that any problems or questions we encounter are answered and dealt with appropriately. We feel reassured that our relative is being treated with care and dignity plus respect. Genuinely feel staff know residents well and treat them as individuals with varying needs and own personalities. Feel too that staff are aware of the pressures on families with relative in care and where needed support them too. Our relative has benefitted from the rather sedentary lifestyle the led by moving to this home and spending time with other residents and joining in sing-a-longs and chair bean bag games (organised by staff). We were very hesitant about placing our relative in a care home. However the peace of mind we've found since finding Ryan Meadows makes us very grateful!.

Nice friendly atmosphere. Clean. My friend feels at home. He is respected. There is a joyful atmosphere. Very friendly staff - they all seem competent and interested in the people in their care.

I feel sick in my stomach when I visit due to the awful smell in the corridors. I went to the pantry to get a cup for my relative, and the smell was worse, as if something had died there. I'm sure the staff do what they can, but it has a depressive atmosphere. Sometimes my relatives' toilet seat wasn't clean. I'm not sure I can visit any longer due to the smell. Hoping my relative can be shifted to another care home. Some staff have been very attentive to my relative, although some are perhaps less enthusiastic.

My overall experience of Ryan Meadows is excellent. I find all of the staff very welcoming and approachable at any time. My parent is always content, clean and tidy. Their bedroom does need to be freshened up, which will be reviewed in time. The main thing for me is its spotlessness. This applies to the reception area, corridors, lifts, etc... The housekeeping staff do a wonderful job. I would definitely recommend Ryan Meadows.

I am generally very happy with the care of my Mother. Her room is clean, the staff are friendly and activities are excellent. Almost all staff are helpful and kind to relatives, this really helps especially when your relative first enters a care home. Communication can be an issue. I have twice attended a relative meeting which was cancelled, but I hadn't been informed. It can be frustrating when you have a concern and have to talk to staff on different shifts. The information doesn't seem really helpful. The staff photos of those in charge would also be helpful. Some staff are absolutely fabulous. I am thankful for all they do.

My mother has been a resident of Kingsgate Nursing Home for almost a year and a half. It has taken a long time to settle, but she seems to be enjoying it now. The staff are lovely and caring. I myself have noticed an improvement in the home due to a new member of management who is extremely motivated and knows exactly what is required to run a care home efficiently and provide activities for the residents. It is a great relief to families to know that their loved one is being looked after. Thank you to all the staff.

Nothing is a bother to them.

My mum was taken into care direct from hospital in February during the pandemic. It was very emotional for the family and confusing and stressful for my mum. The staff were amazing my mum was very agitated and angry because she felt lost and isolated, they showed so much care and compassion for her it helped her to settle in. Not only were they caring for my mum but they helped me and my sisters come to terms with what was happening. We could not all get in to visit because of the restrictions but they allowed us to contact them whenever we wanted and they were always there to settle us down when we were upset about not being able to visit. It is now July and with the care home being so modern we can see my mum settling via social media just how happy she is now - they have amazing fun ideas and it is lovely to see how happy everyone is. My mum's room is filled with her own furniture and familiar things she is now starting to call it home.

My mother sees this as her home and enjoys the company of other residents and staff. The activities provided are creative, interactive and allow everyone to participate in whichever way they can. All staff are hard-working and only have the best interest of their residents at heart. Without the commitment of all the staff during this difficult time, our loved ones would not be cared for to the standard that they are. Thank you.

The care home staff are caring, friendly and have a lovely manner with my Mum. I appreciate all the hard work they are doing. They have at all times been supportive of me and made the difficult window visits much better with their friendly chats. I really enjoy seeing the Facebook posts as it keeps me up to date with all the activities they provide. The winter 'cruise' was a source of comfort to me. I am secure in the knowledge that Mum is receiving the best possible care.

I am extremely impressed with the high level of activities organised for the residents. Being able to view daily events online is so reassuring that residents are happy. There is a real sense of community in the home between staff and residents. The atmosphere is full of love, care and fun!

Would recommend this care home to everyone - 5-star care!

My mother was a resident for 9 months and received excellent care. Everyone from the domestic staff, admin, nursing and managers took the time to learn about mum, her likes, dislikes and got to know the family that visited. It was a relief for us knowing that mum was safe, well cared for and settled in Kingsgate, which allowed us the time to visit and spend quality time with her.

My sister aged 87 was accepted as a resident this month. I was amazed at the reception displayed by management and staff, absolutely overwhelming and very professional. I have been visiting my sister in the past week, she is so relaxed and happy, which is a great relief to me and especially her daughter, who visits most days. She is so pleased with the level of care her mother is getting, I can only say thank you Kingsgate.

My mum recently moved from hospital into Kingsgate Care Home, which was a very anxious time for me as I had cared for her for 8 years. When I met with the Manager to view the Home, I was very impressed with how understanding she was, and immediately felt she was sincere, and tried to put me at ease. It didn’t take long to find out that I had made the right decision for my mum’s care needs. The staff are pleasant and always chat, and gave me updates on how mum’s doing. Food looks amazing, mum’s room is lovely, always clean. Mum has even joined in on activities, she seems so relaxed and happy, which is just what I want for her. My family have all agreed that Kingsgate is perfect for mum, very pleasant decor, and am so happy now that mum seems to have settled in just fine. Thanks to all the staff.

For the time I was there, the staff were finishing serving lunch and not long after, appeared with tea and biscuits, my grandfather is never hungry and has actually put weight on since going in there. The manager, who I believe is new, was extremely pleasant and was chatting to my grandfather in the foyer. All in all, I don't think my family could ask for better care for my grandfather. Thank you all at Kingsgate Nursing Home!

The staff (in particular!) and general level of care are extremely good and very comforting for my brother and me. (Her own room furniture could be a little nicer but OK.)

My mother has spent over three years here, she is well looked after by very caring staff. Her likes and dislikes are respected. Her medical needs are identified in a friendly manner and I am kept informed of any change very quickly.

My relative was transferred from hospital for nursing care. All the staff treated him and our family with respect and friendliness. Whilst his stay was short, it was comforting to know that his final days were peaceful, comfortable and dignified.