6 Creamery Road, Crossmaglen, Newry BT35 9AD
Owner: Glencarron Home Ltd
Person in charge: Una Grant (Manager)
Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Single Rooms: 40
Shared Rooms: 2
Weekly Charges Guide: Nursing Care Single £510 – £560 (These prices are only a guideline, please contact Glencarron to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest The Regulation and Quality Improvement Authority* Report on Glencarron: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Glencarron has a Review Score of 6.6 (6.557)
The Review Score of 6.6 (maximum of 10) for Glencarron is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Glencarron in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Glencarron is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.557 Points relating to the number of positive Reviews for Glencarron is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114 , then divided by 2 = 0.057
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Maria C (Resident) on Monday 11 January 2016. Relates to January 2016.
This was my review posted for January 2015.
"The Glencarron is a large family environment and has warm feeling around the place. Everyone's needs are seen as different and thats respected. Its warm. homely, staff are very helpful and friendly - person centred care at its best.
If needing respite again, its not a choice. it is the best choice."
From September 2015 I was found to be needing respite again and the Glencarron was the answer to my call. I've left there in January 2016 and it is a large "family". I felt cared for and helped through my different needs with dignity and respect. Thank you to all the staff there.
How likely would you be to recommend Glencarron? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent