Moxley Court

Very disappointed with the way Moxley Court has been managed by GreenSquareAccord. Residents have raised serious concerns for years, including cracks and possible subsidence affecting flats, repeated lift breakdowns, rats in the gardens, poor maintenance, inadequate seating and facilities for disabled and elderly residents, and a flashing external light that has reportedly been left unresolved for months.

There are also concerns about how vulnerable residents have been spoken to and treated. Communal facilities have been neglected, with residents even using their own bingo money to buy furniture and a replacement TV.

One particularly worrying incident involved a 94-year-old resident attempting to use the stairs when the lift was unavailable and falling, injuring her back.

Residents deserve to feel safe, respected and listened to in their own homes. These issues need proper investigation and action, not years of delays and excuses. If they remain unresolved, evidence including photog

Rats in the garden and in the car park at the front. These were reported a week ago and still nothing has been done. Repairs are taking months to be carried out, some are not done at all. Residents keep getting told there is no budget to cut down trees which are overgrown, the garden is a rat-run. Leaves pile up outside the front entrance this is a slip hazard. Residents are too afraid to use the gardens because of the rats. The whole place is shabby. Residents were told Wi-Fi would be installed, again they are now told there is no budget for this. Complaints go unheeded. I would not recommend this place to anyone especially as the rent is almost £200 per week for a tiny one-bedroom flat.