Abbey Lodge

Hastings Road, Telham, Battle TN33 0SH
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8.3 10 Reviews
  • Abbey Lodge, Battle
Abbey Lodge Care Centre provides a range of services including residential accommodation for people who have problems with dementia and a separate facility for people who have a learning disability. Abbey Lodge is a home in the Telham area of Battle with two homes on site, The Bungalow and The House - both homes are under one registration and have a 'Good' rating from the CQC (March 2019). Care can be provided for those with dementia, learning disabilities and mental health needs.

The Bungalow offers 6 bedrooms and caters to individuals of working age 18-65 who have a diagnosis of Autism/ Learning Disabilities/ Neuro Diversity. Many residents within the home have a duel diagnosis of mental health. The Bungalow specialises in the ability to manage behaviour that challenges by using Positive Behaviour Support. Individuals are supported to live as independently as possible and support is provided using the scaffolding system.

The team encourages individuals to learn new and maintain skills within and outside of the home. The goal is for individuals to access the community and live lives as close as is possible to other neuro typical individuals accessing activities such as college courses, the gym, bowling, hairdressers/barbers, coffees with friends and family, personal shopping, Friary Gardeners, and the list goes on.

The House is a specialist 12 bed purpose built dementia home with first floor and ground floor rooms. Ground floor rooms have sinks in rooms and 1 communal shower room and 1 communal bath room. The large upstairs rooms have full wet room ensuite. The House caters to individuals with a diagnosis/ under investigation of dementia, Alzheimer's aged 65 and over and many individuals have a duel diagnosis of mental health. Individuals are supported to maintain skills. The team aims for individuals to feel like Abbey lodge is a home from home, for your families and friends.
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Care Provided by Abbey Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

The figure shown are based base rate care

Contact Abbey Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbey Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Care Matters (SE) Ltd

Person in Charge

  • Stephen Sullivan (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (11)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • Abbey Lodge have an onsite Cafe

Parking

  • Free car park on site

Abbey Lodge Reviews (10)

8.3

Abbey Lodge has a Review Score of 8.3 (8.321) out of 10, based on 5 reviews in the last 2 years.
Over all time Abbey Lodge has 10 reviews.

Overall Experience
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Total of 10, showing 1-10
Review from Paul D (Brother of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved in to Abbey Lodge in December 2023. It has been a very positive experience indeed and he's very happy there. They don't use agency staff which I feel is a big plus, and all the staff there have a good relationship with their clients. Due to its small size it feels more like a proper
family home than a care home. They are always prepared to take my brother out when he wishes. The current manager shows genuine warmth. I wholeheartedly recommend it.
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Review from L P (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister and I were given a choice of a number of dementia specialist care homes to consider for the complete care of our stepfather at the beginning of 2024. We ultimately chose Abbey Lodge as we felt it would be the best place for him having a relatively small number of residents, a homely feel and
welcoming, friendly staff. He settled in fairly quickly and thank fully, accepted his new life there. The care team were kind and tried their best to tailor to his needs, he enjoyed his little outings with them and I like to think that they became quite fond of him which gave us comfort. When his health began to deteriorate, the staff were very quick to respond, calling in a doctor/ taking him down to the hospital A & E and keeping us informed. He was able to pass away at the home with peace, dignity and people that cared about him.
Reply from Natasha Little, Registered manager at Abbey Lodge
Thank you so much for your kind and thoughtful review. We're so glad Abbey Lodge was able to provide your lovely step-dad with the care, comfort, and dignity he deserved. It's lovely to hear that he…read more
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Review from David F (Husband of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Abbey Lodge care home is unassuming, small, and as such is more like a family home. In the areas of care and compassion, it excels. The staff are relaxed, dedicated, kind and competent, and care very much about the welfare of their residents: they are treated very kindly and very respectfully, and their
needs are amply met. The home takes pains to keep its residents safe, and any safety issues are dealt with promptly and effectively. The home is well managed, and staff always respond quickly to any concerns that I have - about anything - and the small size of the team means that it is easy to speak with the right person and have questions quickly answered. The staff say that their job is to look after me as well as my wife, and on occasions when I have found the going tough, they have been there with support and sympathy, and I have come to regard them as loyal friends. My wife's long stay at Abbey Lodge (3 yrs) is testament to the fact that I trust the home to look after her properly.
Reply from Natasha Little, Registered manager at Abbey Lodge
Thank you so much for your kind and thoughtful review. We are truly grateful for your trust in Abbey Lodge care home over the years. It's wonderful to know that our team's dedication to care and…read more
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Review from Christina O (Mother of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My son stayed here for respite in November/December. The original impression was that he would be properly cared for and I felt the staff were kind and professional.
Within days he looked dirty, unshaven and neglected.
He was hospitalised within a week because of a seizure as he wasn't given his
epilepsy medicine. He was also hospitalised with pneumonia because he wasn't given his asthma medicine.
Reply from Natasha Little, Registered manager at Abbey Lodge
Thank you for your feedback. We value all comments to improve our care, but we believe there are inaccuracies in your review that don't reflect our high standards.First, the claim that staff were both…read more
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Review from Tim B (Friend of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very homely atmosphere. The staff were very helpful and welcoming to me and my dog each time we visited. Every member of staff offered calm care to residents and it was great to see my friend able to joke and smile in his final year.
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Review from Julia L (Sister of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’m worried that my brother is not getting enough exercise as his walking ability is more akin to a person twenty years older than his age. He doesn’t seem to be encouraged to look clean and well-kept anymore and is sent out in dirty clothes. I feel that he needs more help with this and to take more
pride in himself. Also, I think that he could do with more stimulation and going out more when he is well enough to do so. More help is needed also for managing his small amount of money he is allocated each week. Overall I think the care he receives is good but do want to point out where improvements can be made.
Reply from Sam turner-Cavill, Manager at Abbey Lodge
Thank you for your review. Thank you for bringing to my attention the shortfall in reporting to you your loved ones’ regular participation in community activities this will be rectified going forward.…read more
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Review from David A (Husband of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife suffering from Alzheimer's moved here from a very large care home which was impersonal and where she spent most of her time in bed. Here, in this smaller home, the staff are kind and considerate, and the residents are treated as friends. My wife was much happier here, where she could interact
with the other residents; importantly, it really is like "home" for the residents. Also, should the need arise, communication between the staff and relatives is excellent.
Reply from Sam turner-Cavill, Manager at Abbey Lodge
Hi David, this is really kind of you - thank you for your lovely words.
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Review from Pauline T (Sister of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One senior male member of staff is particularly good with my brother who is not always cooperative but he has come to respect him and enjoys his company. All staff are friendly, pleasant and respectful and try and make us feel at home when we visit. Cleanliness in some areas could be better especially
the wheelchair and sometimes, his personal hygiene and toilets. I have attended two evenings where all the residents have a party with food and soft drinks and music, they love it.
Reply from Stephen Sullivan, Provider at Abbey Lodge
Thank you so much for your feedback. It is helpful in ensuring we are able to identify areas for improvement. We will review the cleaning rota, especially in respect to the wheelchair. I will also ask…read more
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Review from Francis B (Sister of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent deputy manager who seems to really care about my brother and who my brother greatly respects. Most other staff are good and committed to their "customers" (my brother's words). The staff are very friendly and helpful and generally seems to care. "The service to the home members is excellent"
(my brother's words). A very pleasant atmosphere at the home. It was lovely to see the gentlemen especially really come alive during a music evening - so much enjoyment.
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Review from S S (Relative of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a small, friendly home. My husband has been in this home for 3 months and seems happier and more settled than he was in either of his two previous homes. He has Alzheimer's but the residents have various other conditions. The other residents are friendly on the whole.
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Current Review Score: 8.3 (8.321)

Overview of Review Score

The Review Score of 8.3 (8.321) out of 10 for Abbey Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.946 for Abbey Lodge is calculated as follows: ( (31 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 56 Ratings = 3.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Abbey Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Samantha

Samantha Turner-Cavill

Job Title: Registered Manager Joined: 2017

Hi, my name is Samantha. I prefer to be called Sam. I have worked in care since I was 16. I first started working in a small Learning Disabilities home. Here I found my love for wanting to better understand and learn about triggers and Behaviours that challenge. I worked in this particular home for 7 years. At this time, I had two children. I Left care to work in a specialist SEND school in the independent units which had 4 children in each class and each child worked on a 1-1, I did this for two years. I then had my third and final child. I then became a household CEO (stay-at-home mum). I returned to work in 2017 here at Abbey Lodge as the cleaner, I loved engaging the residents to help with the cleaning after a year I requested to complete my NVQ level 3 in HSC so I could apply to become a senior could spend more time with the residents. I was accepted. I completed my NVQ in 12 months alongside working as a senior. during my time in this role, I knew I wanted to go further so I requested to do my NVQ level 5 in HSC so that when a team leader role became available, I was ready and qualified to apply. In 2019 a team leader position became available, so I applied and was accepted. In April 2022 the Registered Manager position became available and I thought you know what reach for the stars. I applied and here I am.

Anna

Anna Moakes

Job Title: Maintenance Joined: 2020

I have worked in the care setting for two years now and have enjoyed every step of the way, including the highs and the lows. Care was never a field that I was initially interested in. I have worked in various hospitality establishments for nearly all of my life, received my International Hospitality management degree and started working my way up in hotels. Then the pandemic hit, and hotels shut down, and I became redundant. I was looking for work and came across Abbey Lodge they were recruiting for a cleaner. As soon as I stepped in the door for the interview I was hooked. I worked as a cleaner for a year, becoming entwined in people's lives, seeing them thrive and becoming like family to these people. After a year I changed positions and became Maintenace. This allowed me to spend much more time with the people that we support by them joining me in completing tasks that are so natural for them such as mowing grass, putting up shelves and painting. Since working in the care I realise now that I will never leave this setting again. In a family such as the one at Abbey Lodge, there is too much laughter, love and care to leave.

Frequently Asked Questions about Abbey Lodge

What types of Care is Abbey Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Lodge have?

There are 11 Single Rooms.

What are the Facilities & Services at Abbey Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Lodge to the centre of Battle?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Lodge to verify any information. View our terms and conditions. Abbey Lodge has an Enhanced Service - more info.