Hill View Care Home Ltd

Firstly to my knowledge my mother has had the best care and this has comforted me knowing she now has terminal cancer. I would like to point out that there has been a major issue which I feel anybody who have a family member in Hill view needs to be aware of. If any family allows their loved one to be in Hill view and the family has major disputes within their family then steps need to be taken to make sure each member of kin is put down on any medical records and also with the care home. It has pained us that we have had to go above Hillview to their bosses to have me put down as next of kin to get any information about my mother condition. I am distraught that 6 days after my mother was admitted to hospital I found out from a third party she was in there. I don't want any other family to suffer the anguish we have dealt with and would advise any problems with any homes to be taken to their bosses...firstly the council they are under and if no joy there you go above them .

All doors are secure and coded for in and out.

They have my gratitude for the way they look after my Dad.

My Dad spent the last year of his life at Hill View Care Home. The care he received was of an excellent standard. He was treated with love and respect at all times. Every member of staff went above and beyond to make my Dad comfortable and happy. This care was also given to my family, especially during our sad times. The home was immaculate. The manager and staff always made time to listen to any queries we had. Meals were varied with plenty of options. Drinks and snacks were available night and day. Thank you Hill View.

The manager and staff male member couldn't do more to make my dad's stay any more comfortable. The care they extended to my siblings and myself was above and beyond what I expected. In all the time my dad spent there he was happy. The manager always exceeded my expectations. The last few weeks of dads life I felt he was being given the best carer he could receive. The care and love shown to us all as a family in the last few days were outstanding.

From the moment the manager met my father at my home in approximately May 2017, we have been shown nothing but care, courtesy and respect. My father has gone there with many illnesses he has had the absolute highest standard of care we could wish for. We are able to visit at any time of day or night and are always made welcome. He is coming to the end of his time with us now and the care has got even better, if that is possible, with a community team coming in to give extra help where it is needed. The food is lovely and that's from my dad who is a fussy eater. There are daily activities and a weekly visit from a hairdresser there is also a chiropodist who visits on a regular basis. His room is comfortable and can be made personal with as many of his own things as we want. The staff here are second to none and I can not thank the manager and male nurse enough along with the rest of the team.

Our mother has recently moved into Hillview. Initially, she was assessed at home by the manager who explained everything to us and answered all our questions and concerns. She left us feeling reassured and encouraged us to visit the home.

It is a beautiful house that has been converted to a high standard. All bedrooms are different and have ensuite facilities. The communal lounge is comfortable and well designed. Overall everywhere is spotlessly clean.

The atmosphere created by all staff is friendly and caring. Nothing seems too much trouble and everyone is treated with dignity and respect. When visiting our mother we are welcomed by all and know we can visit any time we choose. Last but not least our mother feels happy, safe and secure!

I think we have struck gold with this care home.