Sterling House

150-152 Thorpe Road, Norwich NR1 1RH
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9.7 10 Reviews
  • Sterling House, Norwich
Sterling House offers a completely new revolutionary comprehensive all-inclusive fixed price care package that is like no other in Norwich. White and Sterling’s Sterling House aims to provide services as a residential care home, by offering accommodation for individuals or couples who require personal care through the ethos of valuing independence, dignity and comfort. They aim to provide services catered to the specific needs of individuals, giving them the support they need while allowing them the freedom they desire.

The home aims to provide exceptional person-centred care services with a team of onsite 24-hour health care workers whilst allowing residents to maintain the high level of independence and quality of life they quite rightly deserve, by offering a luxurious individual care suite which includes its own lounge, small kitchen with its own washing machine and tumble dryer, and a bedroom with its own ensuite wet room.

Sterling House will typically be for those from the age of 18 to 65 and who are fiercely independent and have higher expectations of what they want in retirement but require additional health support.

Sterling House is all about community and lifestyle. They offer a sector leading well-being programme whereby the onsite Health care team arranges regular events and activities so you can enjoy the retirement lifestyle you deserve. Heath House is all about taking person centred residential care to a whole new level.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1250
  • Self-Funded Residential Dementia Care: £900 – £1250
  • RESPITE Self-Funded Residential Care: £899 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1251

A Private one bedroom fully furnished care suite that includes a lounge, micro kitchen and a bedroom with an ensuite wet room.
Council Tax
Domestic cleaning
24hr Health and personal Care Support provided by an onsite team of Health Care Assistants
Meaningful Activities
All meals included provided and cooked by our very own Chefs
Access to the Heath House Cafe.
Access to all communal areas
24 hour emergency Nurse Call system
Utilities ( Gas and Electric )
Internet access
Hair Salon
Tv license
Water and sewerage
Upkeep of gardens and grounds
Access to onsite, salon, craft room and cinema room
Weekly laundry
Window cleaning
Access to the garden
Maintenance
Entertainment
Security

These prices are only a guideline, please contact Sterling House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • White & Sterling Residential Care Ltd

Person in charge

  • Dawn Bunter (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Open for visits from 9am to 10pm. Please when arriving at Sterling House can visitors sign in and adhere to all covid guidelines as published. If wishing to eat with loved ones or friends, this can be arranged. Accommodation can also be arranged.

Parking

  • Car parking is available at the front of Sterling House and on the road. Also public car parking a 5 minute walk from the home

Sterling House Reviews (10)

9.7

Sterling House has a Review Score of 9.7 (9.671) out of 10, based on 9 reviews in the last 2 years.
Over all time Sterling House has 10 reviews.

Overall Experience
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Total of 10, showing 1-10
Review from S D (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended summer BBQ with Dad, my husband and daughter. Felt very welcomed and included, lovely to see everyone enjoying themselves and to join in with the entertainment.
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Review from Stephen K (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent new manageress. Great staff, caring & compassionate.
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Review from R K (Sister-in-law of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always attentive and communicative. The manager is very good.
I have not rated activities or value for money as I have no information on them.
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Review from Adele E (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in long term. The staff are really lovely and caring if there is anything she needs they will get for her. Her room is always kept clean.
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Review from M S (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in Sterling House over a year now and has settled in very well, she is well looked after by the lovely staff. She feels settled and cared for. Her needs are met by the staff very well, I am contacted with each aspect of her care needs and kept very well informed of any changes.
The living space is lovely compared to other care homes much more then just a room.
I would recommend Sterling House for others looking for a care home for family.
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Review from Lorraine H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Sterling House on 9/12/24, we are so grateful as the all staff are so caring, approachable, kind, considerate and most of all our mum seems very happy. Our mum has Alzheimer's and is unable to care, talk, feed herself now due to her onset condition.
So we know that she is happy
and comfortable as she get a lovely smile from her when we visit which is reassuring, the staff do a great care job and we are very grateful to all the team.
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Review from Kay H (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff caring and professional and accommodate both my relative and the familys needs. Our relative has their own space if they wish to have time alone, but can also go into the shared area if they want some company
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Review from J N (Stepson of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Step Father first took up residence in Dec 2024 I must admit was bit apprehensive due to some of the bad press on care homes but was really impressed with the staff at Sterling House they are all really friendly and look after him with great care and attention.
They go out of their way to also
make sure we are comfortable and included in all aspects of his health and welfare when visiting by the Manager in charge of his care .
Would thoroughly recommend Sterling House to anyone .
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Review from A K (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff welcomed Mum to her new home. The arrangement at Sterling House is a different concept to the usual arrangements in a traditional care home. Mum is happy and doing well. All of the staff are doing a great job, highly recommend checking out Sterling House for your loved ones if
care is required.
Reply from Deana Burton, Registered Manager at Sterling House

Thank you for your lovely review, your lovely words are very appreciated. Thank you.

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Review from Ann S (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents just spent two weeks in respite care here. The staff from management down were truly amazing! Nothing was too much trouble. The food was excellent they went above and beyond to make their stay enjoyable and I cannot recommend this enough. They had their own independent apartment with the
option to use communal areas. The staff played games with them and spent time with them.
They truly “cared” as it says in the tin.
Thank you to all.
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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Sterling House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Sterling House is calculated as follows: ( (84 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Sterling House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Dawn Bunter

Job Title: Registered Manager Joined: 2024

I have worked in Health and Social Care for over 15 years. I have worked in various areas of care with all ages and have gained a lot of experience and knowledge throughout my career. I really enjoy every minute of my job and the smiles on those we care for are worth every moment. I enjoy being part of a team that makes that difference in people's lives and getting to know those we care for and their family and friends

Frequently Asked Questions about Sterling House

What types of Care is Sterling House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sterling House have?

There are 17 Single Rooms.

What are the Facilities & Services at Sterling House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sterling House to the centre of Norwich?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sterling House to verify any information. View our terms and conditions. Sterling House has an Enhanced Service - more info.