Edgewater

3 Alfred Road, Wallasey CH44 7HY
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9.0 9 Reviews
  • Edgewater, Wallasey
Exemplar Health Care's Edgewater is a complex needs care home opened in November 2022.

The home provides specialist nursing care for adults living with a range of complex and high acuity care needs.

The Wallasey home features 30 large bedrooms with en-suite wet rooms spread over three floors and surrounded by a large, landscaped garden.

The 30 bedrooms are divided into three 10-bed units, accommodating different needs.
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jane Lockwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Edgewater Reviews (9)

9.0

Edgewater has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years.
Over all time Edgewater has 9 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Edgewater
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Total of 9, showing 1-9
Review from M L (Daughter-in-law of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Truly grateful to all the staff at Edgewater who went above and beyond. the care that was not only shown to their patient but to us as a family was truly overwhelming. We will be forever grateful for the memories we were able to create as a family. Exceptional care home.
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Review from J T (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently moved to Edgewater, what an excellent service. There is a noticeable improvement in my father since he moved here. The staff are very friendly and helpful and you can definitely tell they are committed to their jobs and learning. The staff are specially trained to support those with
an acquired brain injury. The accommodation is clean and tidy and the ward environments offer low stimulation with an activity ward separate. It is a real shame that these providers are few and far between and that there aren’t more of them across the country.
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Review from Joanne S (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Edgewater and I live 250 miles away. The guest room can be booked with the manager. It has a sofa bed for sleeping for two. There is an ensuite wetroom and the room is wheelchair accessible and beautifully decorated. It has underfloor heating! There is a shared kitchen
with a microwave, kettle, toaster, fridge and water fountain. The room has wifi. The room is below the resident's room. I was made welcome by all the staff I met. I was easily able to see my father. Thank you so much.
Outings: my father loves going out and about. I joined him on outings for shopping where he bought himself Christmas socks and cards and warm gloves. Another trip was along the promenade and then to a coffee shop for drinks, biscuits and chat. The carers pushed wheelchair users, everybody had a great time and my father was so well looked after. The staff are so very kind and caring at Edgewater. Dad is 92!
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Review from Jane P (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my husband and I have been made very welcome. Nothing is too much trouble for the staff, and all his needs are being met. I feel contended that he is safe and they understand all his complex medical needs. It's a thoroughly lovely home-from-home.
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Review from Margaret G (Sister of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fantastic place with wonderful staff who make the residents feel at home. The staff all seem to enjoy their work in this lovely care home, which also makes it feel very homely.
Reply from Jo Hemmingway, Marketing and Communication Officer at Edgewater

Dear Margaret, thank you so much for taking the time to leave your review. We're very proud of our new home in Wallasey. The team have done a wonderful job, and we agree, Edgewater is a lovely place to live and work! We'll make sure your kind words are passed on. Thanks.

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Review from R T (Wife of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband has moved to Edgewater, he has settled well with the support if staff. I have been made to feel very welcome. I feel very relived that his placement here is working well. It's always a worry when someone has to rely on care and I feel so happy he is here.
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Review from Caroline H (Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very polite. 100% good care. The food is brilliant.
My life has changed for the better since moving here.
I've been getting up every day, as I was unable to do this previously, due to physio and staff.
Reply from Lauren Hallas, Marketing and Communications Officer at Edgewater

Thank you so much for taking the time to leave a review for Edgewater. We're so pleased to hear about your experience and we're happy that you're settling in at the home. We'll pass your comments on to the team, it'll make their day!

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Review from E F (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edgewater has a lovely calm atmosphere and is set up like a home-from-home (not clinical). My sister is well settled and happy here, always has lots of smiles for staff and is always presented as clean, tidy and well looked after. Staff are welcoming, friendly and helpful when visiting.
Reply from Jenna Wood, Marketing Manager at Edgewater

Thank you so much for your five-star review of Edgewater. We strive to provide a supportive and welcoming environment, so we're really glad to hear that you find the home to have a calm atmosphere and that your sister is settled and happy. I'll pass your review onto the team - it'll make their day!

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Review from S C (Friend of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative just moved into Edgewater. I had my first visit last weekend. What a beautiful place. The staff I met were friendly, reassuring and helpful, and I left feeling my relative was in good hands and will receive compassion and professional care. Thank you; it's a long time since I felt hopeful
for my relative.
Reply from Jo Hemmingway, Marketing and Communications Officer at Edgewater

Thank you so much for your kind review. We're really pleased to hear that the team at Edgewater are helpful and friendly. I'll pass your message on to the team. They will be delighted to receive this feedback. Regards

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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Edgewater is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Edgewater is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.042 Points relating to the number of positive Reviews for Edgewater is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jane

Jane Lockwood

Job Title: Clinical Nurse Manager

Hi, I'm Jane, the Home Manager at Edgewater Care Home in Wallasey, Merseyside.

Frequently Asked Questions about Edgewater

What types of Care is Edgewater registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Edgewater have?

There are 30 Single Rooms.

What are the Facilities & Services at Edgewater?

Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Edgewater to the centre of Wallasey?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Edgewater to verify any information. View our terms and conditions. Edgewater has an Enhanced Service - more info.