St Catherine's Nursing Home

Spring Road, Letchworth Garden City SG6 3PR

St Catherine's Nursing Home, Letchworth Garden City, Hertfordshire
St Catherine's Nursing Home, Letchworth Garden City, Hertfordshire
St Catherine's Nursing Home, Letchworth Garden City, Hertfordshire

St Catherine's Nursing Home combines skilled care and support with a homely environment, within an environment where residents' comforts are supported by a team who take an interest in all aspects of their care and lifestyle.

Alongside a professional and person-centred service, health and fitness is supported by an activities coordinator, with mind and body programmes incorporated and tailored to each individual.

St Catherine's Nursing Complex Care home has specialist champions in various areas such as dementia, complex health needs, wound care, nutrition, diabetes and falls prevention.

Owner: Grovewell Estates Ltd

Person in charge: Claire Greener (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, French, Hindi, Panjabi, Punjabi, Polish, Russian, Tamil

Single Rooms: 39

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £750 – £800 (These prices are only a guideline, please contact St Catherine's Nursing Home to find out the exact price for your requirements.) Nursing Care Single £800 – £950 (These prices are only a guideline, please contact St Catherine's Nursing Home to find out the exact price for your requirements.)

Fees include FNC where applicable. Fees include care, accommodation, food, laundry etc.
Exclusions are personal items such as toiletries and clothing, newspapers & magazines, chiropody, hairdressing, day trips, escorts for hospital and other visits, and specific items that residents request their keyworker to buy on their behalf

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting times except between 12.30pm - 1.30pm which is protected lunchtime.

Parking:

Small car park at front of home, also street parking

Latest Care Quality Commission* Report on St Catherine's Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 St Catherine's Nursing Home has a Review Score of 9.4 (9.352)

The Review Score of 9.4 (maximum of 10) for St Catherine's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for St Catherine's Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.352 for St Catherine's Nursing Home is calculated as follows: ( (47 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 108 Ratings = 4.352

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Catherine's Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Catherine's Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to St Catherine's Nursing Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Very caring staff, always willing to help and support. Care is exceptional and catering more than expected. Clean, safe and welcoming.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot praise the staff and management team enough. My mother-in-law was admitted to St Catherine's under extremely sad circumstances and this had a profound effect on her as well as the family. Ever since that day the team have worked tirelessly to help everyone settle and we all feel like part of a huge and happy family. Nothing is too much trouble and I am particularly impressed at how quickly everyone has got to know my mother-in-law and the family and involve us all in her care planning. The support on offer as well as high-quality care given is amazing. The nurses and careers go about their business quickly, quietly and professionally. I have visited at various times of the day and evening and have been very impressed by the consistency of excellent care given to every resident and family member. St Catherine's is well led and demonstrates a robust governance programme.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care, love and support given by all the staff was very much appreciated.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I became a resident at St Catherine's in October 2016. Since that time, I have received outstanding care from the staff here, have been kept warm and comfortable, and have enjoyed my food. Occasionally, I have had had the opportunity to attend outside events e.g music concerts. The staff are kind, understanding, and very attentive to the medical needs that I have from time to time.

How likely would you be to recommend St Catherine's Nursing Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The management, nurses, carers and staff at St Catherine's are excellent. The care and support of our mother's many needs have been superb which has given reassurance to us all knowing she is in safe hands. Everyone still seems to be able to manage a cheery smile even after many long hours of work and requests for assistance are dealt with as quickly as possible. Great work St Catherine's Nursing Home.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have the greatest amount of respect and gratitude for my father's new family! He is so well cared for he is treated with dignity and love. The only comment I would make that is Dad's trousers are often pulled up too high and therefore uncomfortable after being in the hoist.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Unlikely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very clean and well run home. The staff are great and caring.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good care home with care home with excellent nurses and carers.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife and I visited ten nursing homes in North Herts before choosing St Catherine's for my mother. Our immediate impression was that it provided an environment that was "homely" and "friendly" exactly the adjectives used to describe St Catherine's on its website. "Homeliness" is important when you are suddenly unable to remain in your home. Most other homes felt more impersonal and more like cottage hospitals than "home". The residents are treated with respect. A lot of good entertainment and activities are provided for those who want them and the staff go out of their way to make the most of occasions such as birthdays, Christmas, Easter and Halloween. In addition, there have been several trips out to local places of interest. My mother has been a resident for almost 3 years. Over that time a considerable amount of money has been spent on upgrading the facilities at what is a rather old but very quaint building. Recently the hot water supply was replaced. So things do not stand still and when problems arise, they get fixed. The Care Quality Commission (inspection September 2016) rated the home "Good" in all of the six categories assessed.

How likely would you be to recommend St Catherine's Nursing Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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