Llwyngwern, Heol y Parc, Hendy, Swansea SA4 0XX
Group: Consensus Support
Person in charge: Fiona Bush (Service Manager)
Local Authority / Social Services: Carmarthenshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 17
Rooms with ensuite WC: 17
Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Minibus or other transport • Wheelchair access • Gardens for residents • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Ty Hendy: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Ty Hendy has a Review Score of 3.6 (3.583)
The Review Score of 3.6 (maximum of 10) for Ty Hendy is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ty Hendy in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.583 for Ty Hendy is calculated as follows: ( (3 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 12 Ratings = 3.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Ty Hendy is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by K M (Resident) on Friday 12 February 2016. Relates to February 2016.
I miss all staff. If I get to them and see what they're doing, they help you if something's happened.
How likely would you be to recommend Ty Hendy? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Very Poor
Lorraine Jackson, Service Manager at Ty Hendy responded to this review on 24 Feb 2016:
The support team at Ty Hendy have thoroughly enjoyed watching you develop and grow in confidence. We are so pleased you will be exploring lots of new opportunities and achieving greater independence as you move to your new home. We will stay in touch and look forward to hearing about your new aims and successes. Wishing you all the best from everyone at Ty Hendy.