Chapel Hill, Pembroke, Pembrokeshire, SA71 5HY
Owner: Sally T James and Susan J Hanger
Person in charge: Sally James (Owner/Manager)
Local Authority / Social Services: Pembrokeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 5 Service Users
Registered Care Categories*: Learning Disability • Younger Adults
Admission Information: Ages from 18 to 64.
Single Rooms: 5
Rooms with ensuite WC: 1
Facilities & Services: Respite Care
Latest Care and Social Services Inspectorate Wales* Report on Chapel Hill Farmhouse: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Chapel Hill Farmhouse has a Review Score of 7 (7.000)
The Review Score of 7 (maximum of 10) for Chapel Hill Farmhouse is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Chapel Hill Farmhouse in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Chapel Hill Farmhouse is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2 Points relating to the number of positive Reviews for Chapel Hill Farmhouse is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 1 positive Reviews (5 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1 Target = 1.000 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Jayne P (Mother of Resident) on Thursday 13 October 2016. Relates to October 2016.
This is an absolutely amazing home for young adults with a learning disability. Mt daughter moved in there aged 21 and has come on in leaps and bounds since moving in. Managers and staff alike are nothing but dedicated and caring and very enthusiastic. I feel that my daughter could not be cared better by myself than she is at Chapel Hill and feel that there should be more homes like this one needed as they are truly fantastic.
My daughter's care needs are always met and she has a lovely social life and is leading a very fulfilled, happy and secure life.
How likely would you be to recommend Chapel Hill Farmhouse? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Chapel Hill Farmhouse
There are currently no Care Home Idol entrants who have performed at Chapel Hill Farmhouse