Southside Older People's Services

Bankhall Court, 17 Bankhall Street, Glasgow G42 8JS
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8.3 1 Review
  • Southside Older People's Services, Glasgow
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 17 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Facilities

Good to Know

Person in charge

  • Kristine Douglas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (17)
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Southside Older People's Services Reviews (1)

8.3

Southside Older People's Services has a Review Score of 8.3 (8.294) out of 10, based on 1 reviews in the last 2 years.
Over all time Southside Older People's Services has 1 review.

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Review from Jacqueline H (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum lived in Southside Older People's Services for 5 years but sadly passed away on April 5th this year. We just wanted to say how well she was looked after.
She loved Southside Older People's Services and everyone in it. It was her home!
But it was the hardest thing in our life's to actually
put our own Mother in strange place and leave her there. As it turned out it was the best thing we ever done. The manager and all the staff are absolutely outstanding. They showed her love, compassion, care and lots of patience. She had Alzheimer's and could be very difficult as the years went on but was still given the best care and all the love possible. We had asked if our mum deteriorated quickly that she would go peacefully in Southside Older People's Services with everyone she knew and loved and that's exactly what happened. She would have been terrified to have been taken to hospital and a strange place. We cannot recommend Southside Older People's Services, The manager and staff enough. They gave the best end-of-life care possible - the manager is a diamond. They are special people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.294)

Overview of Review Score

The Review Score of 8.3 (8.294) out of 10 for Southside Older People's Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Southside Older People's Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.294 Points relating to the number of positive Reviews for Southside Older People's Services is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Apr 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Southside Older People's Services

What types of Care is Southside Older People's Services registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southside Older People's Services have?

There are 17 Single Rooms.

How far is Southside Older People's Services to the centre of Glasgow?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southside Older People's Services to verify any information. View our terms and conditions. Southside Older People's Services has an Basic Service - more info.