PJ Care Eagle Wood Neurological Care Centre

Thank you so much for your heartfelt review and for sharing your journey with us. Its truly inspiring to hear how far youve come since arriving at PJ Care Eaglewood. Were incredibly proud of the progress youve madenot just physically, but in your mental health too.Your kind words about our carers, nurses, physios, and the Oak team mean the world to us. Its wonderful to know that youve found a sense of family and support here. We know the road hasnt always been easy, and were grateful for your trust and resilience.We also appreciate your feedback about fundingyour voice matters, and were always striving to improve and advocate for the best possible care and resources.Thank you again for being part of our community and for letting us be part of your journey. Were cheering you on every step of the way!

Thank you so much for taking the time to share your experience at PJ Care. We are truly honoured to have supported you during your recovery from Guillain-Barr Syndrome, and it's incredibly inspiring to hear about your journey-from being bed and wheelchair bound to walking, running, and dancing again.Your kind words about the Oak Unit team mean a great deal to us. At PJ Care, our values of Care, Compassion, and Commitment guide everything we do.We're delighted that you felt this throughout your stay. It's wonderful to know that every member of our team-from nurses and carers to therapists, support staff, and the physiotherapy team-helped create an environment where you felt respected, encouraged, and safe to focus on your rehabilitation.Thank you for being part of our community. We look forward to staying in touch with you and your family in the future.

Dear Brinny,
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that you feel your son is being well cared for and that our team’s compassion and professionalism have stood out to you. Keeping residents comfortable, engaged, and supported is at the heart of what we do, so your feedback on his presentation, stimulation, and relationships with staff means a lot to us.
We’re also glad you've noticed the recent improvements in our activities and community access—this has been a real focus for us, and it’s wonderful to know it’s having a positive impact.
Your kind comments about staff morale and management’s openness to concerns are very much appreciated. We always aim to be approachable and responsive to families.
Thank you again for your support.

Thank you so much for your kind words. Its wonderful to hear how much your relative enjoys the music and how it brings him comfort. Our team takes great care in getting to know each resident's preferences, so it's lovely to know that his love for music is making a difference. Seeing him so engaged and happy is exactly what we strive for. We truly appreciate your feedback and are delighted that you had such a positive visit. If there's anything more we can do, please don't hesitate to let us know.

Thank you so much for your thoughtful and positive feedback. We truly appreciate your kind words about the compassion and care provided by our team and the efforts we put into recording and monitoring to ensure the best possible care for our residents. It's always encouraging to hear that these aspects are recognised and valued. We're also grateful for your suggestion regarding providing more informative sessions for families, such as advice on communication with Alzheimer's patients or updates on treatments for neuro-degenerative conditions. This is a fantastic idea, and while resources can sometimes be a challenge, we will certainly explore the feasibility of incorporating such sessions to support families further. Thank you once again for your insight and support, it means a great deal to us.

Thank you so much for sharing such wonderful feedback about your experience with Chestnut Unit. We are truly touched by your kind words and are thrilled to hear that you feel the residents are treated with dignity and care, and that the environment, food, and activities meet such high standards. It's particularly heartwarming to hear that the management and staff were able to support you personally during a stressful time. Knowing that you see Chestnut Unit as one big, caring family is the highest compliment we could receive. Your feedback inspires us to continue providing excellent care and support, and we are grateful for the opportunity to make a difference. Thank you again for your thoughtful words.

Thank you so much for your kind words and glowing feedback. We're delighted to hear how much of a positive difference PJ Care has made for your brother and that you feel reassured knowing he's in safe hands. It's wonderful to know that the team's care and interaction have had such a meaningful impact on his well-being. Your appreciation means a great deal to all of us, from carers and staff to the reception team. Thank you again for taking the time to share your experience.

Thank you for taking the time to share your experience with PJ Care. We are truly grateful for your thoughtful feedback and are delighted to hear that you consider us the best care home your brother has been in. Our purpose-built facility is designed to ensure comfort and well-being, and it's wonderful to know that the layout and natural light have positively impacted your brother's experience. Our staff take great pride in providing professional and compassionate care, and we are thrilled to hear they have been attentive to your brother's complex needs. Maintaining a clean and welcoming environment is a priority for us, and it's rewarding to know that you appreciate our efforts. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support both you and your brother, and we're committed to providing the highest level of care

Thank you for your feedback about our care home. Were delighted to hear you find the care very good and our staff friendly and helpful. We understand your perspective on the home environment and are working to make it as homely and comfortable as possible while carefully considering risks due to the needs of our residents. If you have specific suggestions, wed love to hear them. Regarding activities, we've set a target for residents to be offered at least two activities per day, and were currently achieving this 100%. We recognised this as an area for improvement and have worked hard to address it. We've also been increasing opportunities for residents to spend time outside, which remains a key focus. Your feedback is invaluable. Please reach out to the unit manager or me directly if you'd like to discuss further or share ideas to enhance the environment.

Thank you for sharing such positive feedback. It's wonderful to know that the care on Chestnut Ward has made a real difference to your husband and your family. Continuity of care is something we work hard to provide, and we're glad it has been so valuable in supporting him as a young Alzheimer's patient. Your comments about the team's compassion and professionalism mean a lot to us and will be shared with the staff. Thank you for your recommendation and trust - it's a privilege to care for your husband and support you as part of his journey.

Thank you so much for your kind words. It's truly rewarding to hear that every part of your experience on Chestnut Ward has been so positive, from the care provided by the nursing team to the support from housekeeping, laundry, and activities staff. Knowing that you feel welcomed and reassured speaks volumes about the dedication of our team. We're delighted that your loved one has been able to enjoy moments of joy, fun, and laughter here. Providing high-quality, person-centred care while ensuring decisions are always in the best interest of our residents is at the heart of what we do. Your feedback reinforces our commitment to maintaining these standards. Thank you for sharing your experience and for recognising the hard work of our staff.

Thank you for such a lovely and warming review. It does make our staff happy to provide the best care they can, so to get a happy family member as well as the resident, makes us all proud.

Thank you for your review and positive words about Eagle Wood. We are hoping that with the new vaccine and review around Covid restrictions that the Government will allow all residents to have face to face visits as soon as possible. Please do contact our Family Liaison Manager, if you feel he can be of any support to you. Thank you again.

It is wonderful to hear from Jacqui and read about the difference we were able to make in her Mother's life. Thank you for your kind words, and for taking the time to review us. All of our staff live by our values; compassion, commitment and care, in everything they do. We are proud to be able to help and offer the specialised care we do.