Cwm Gwendraeth Reviews (4)
6.8
Cwm Gwendraeth has a Review Score of 6.8 (6.824) out of 10, based on 2 reviews in the last 2 years.
Over all time Cwm Gwendraeth has 4 reviews.
Review from J B (Daughter of Resident) published on 20 May 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My elderly relative was taken to this establishment in 2022...and would absolutely NOT recommend this 'care home'. It is very clean which gives a good first impression and some of the care staff are lovely. However as it is not allowed to go into detail I will just highlight the ratings I have submitted..
and hope the reader takes note of those ratings. Also if your elderly relative has a Dementia... this 'care home' place the elderly person on a unit that caters for their same sex and from the ages of 18 years upwards which I have found is not an appropriate setting for an aged person with Dementia as opposed to an EMI Elderly Care Nursing Home. I would suggest anybody looking for a placement for their elderly family member suffering from a Dementia research age appropriate nursing homes who specialise in acute dementia care.
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Review from Maggy J (Daughter-in-law of Resident) published on 1 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a long stay in hospital, my father-in-law was found a place at Cwm Gwendraeth in the Twyi unit. Unfortunately his health took a turn for the worse and the care shown by all the staff, not just on the unit but the whole home, was above and beyond what could be expected. My mother-in-law chose to
stay at the bedside when end of life care was necessary and she was looked after by everyone better than a five star hotel. Nothing was too much trouble for any of the staff. My husband, daughter and myself were kept informed on what was happening and we couldn't fault the care we all received. The home is kept immaculately clean and there was always a friendly member of staff on hand with tea and sympathy whenever we needed them. I really can't thank all the staff enough for making a horrible situation so much more bearable and would recommend them all for an award. In the space of a week I felt we got to know several of the staff and they all have hearts of gold. Thank you all from the resident's family.
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Review from Michael G (Son of Resident) published on 25 August 2022
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
On my first ever arrival at the Care Home, I thought WOW! What a peaceful Setting and Lovely designed Building. I was visiting my dad who transferred here only 3 days ago from Hospital. Before entering I had a look around outside and it was really well presented and clean etc. I spoke to someone on
the phone who then met me at the door as Reception was closed (Sunday). I was led to my dad's room which was quite large and spotlessly clean. A Carer showed me to the lovely Garden where we sat with my dad during our visit before returning to his room for his Tea and we then left. Although it's only been 3 days, I am very happy with the friendly and helpful staff and the cleanliness etc on our first Visit.
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Review from Yvonne T (Sister of Resident) published on 26 January 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Gwalia Mynydd Mawr is such a lovely, happy place. As a family, we cannot sufficiently express our gratitude for the care provided to our brother in the 18 months he lived there. Our brother was in the Twyi residential unit. The very nice modern unit is maintained on a daily basis to a very good standard.
The relaxed and friendly environment is created by the extraordinarily kind and friendly team. Each unit known as 'clusters' cater to just 13 residents this maintains the small 'homely' feeling.The small kitchen within the unit is available at all times for the residents and/or their visitors to use. Unlucky for the person who puts the kettle on and announces this fact. So often got 'caught ' into making cuppas for all!
As a family, we have happy memories of the time our brother lived within this lovely cluster. Our heartfelt thanks to all the staff in Twyi residential unit. Thank you all.
Reply from Lisa Kieh, Head of Nursing at Cwm Gwendraeth
Thank you for your heartfelt review which describes our home and staff team so well. Your family and your brother are much missed.
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Current Review Score: 6.8 (6.824)
Overview of Review Score
The Review Score of 6.8 (6.824) out of 10 for Cwm Gwendraeth is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.7 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.739 for Cwm Gwendraeth is calculated as follows: ( (13 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 23 Ratings = 3.739
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.085 Points relating to the number of positive Reviews for Cwm Gwendraeth is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 1 Positive Reviews ÷ 11.8 = 0.085
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.