Clifton House

7 Clifton Close, Oldbury B69 4TT
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8.8 11 Reviews
  • Clifton House, Oldbury
Welcome to Clifton House

Clifton House is a welcoming 6-bedroom home providing high-quality care and support for adults with learning disabilities and mental health needs. The team are committed to creating a safe, supportive, and inclusive environment where every individual can thrive, feel valued, and live as independently as possible.

The dedicated team of staff are fully trained and bring specialist knowledge to their roles. They are proud to have champions in Oral Health, Equality & Diversity, FREED (First Episode Rapid Early Intervention for Eating Disorders), and Falls Prevention, ensuring residents receive well-rounded care tailored to their needs.

Management are qualified as Train the Trainer in key areas including Moving & Handling, First Aid, and Safeguarding Adults, meaning their high standards of care and safety are consistently maintained and shared throughout the team.

At Clifton House, they focus on promoting independence, dignity, and wellbeing, while offering compassionate support in a homely setting.
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Care Provided by Clifton House

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 6 Service Users

Other Care Provided

  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Sineade Moses (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (6)

Visiting

  • Please call ahead of visit

Parking

  • There is a Drive at the front of the home that can hold up to 3 vehicles

Clifton House Reviews (11)

8.8

Clifton House has a Review Score of 8.8 (8.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Clifton House has 11 reviews.

Overall Experience
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Date Published
  • 11
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Reviewer Connection to Clifton House
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Total of 11, showing 1-11
Review from L C (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise the staff at Clifton House enough for all they have done for my mom. I greatly appreciate all the hard work and dedication towards the service users. The staff are kind and considerate and go above and beyond for the service users. I would 100 percent recommend it.
Reply from Vicky Hughes, Home Manager at Clifton House
Thank you for your review - we appreciate this and are so happy you are happy with our service.
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Review from Laura C (Sister of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are absolutely incredible, super patient, understanding and compassionate. They really take the time to get to know the residents and family and really respect and take on board relatives' views and thoughts. They have really made my sister feel at home, comfortable and safe, she feels she
has a safe space to talk about her thoughts feelings and concerns. My sister has come on leaps and bounds and the team have shared my love to see her flourish and grow in her confidence and independence. So many worries have been eased by such a wonderful supportive team. We are so grateful. Thank you for everything!
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Review from Adrian H (Regular Volunteer) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great friendly and helpful staff, who go above and beyond to care for residents.
Making sure they all live in a fun, friendly and clean house and helping with their day-to-day needs and taking them on activities.
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Review from K H (Friend of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely. The facilities are good. They look after their users with the greatest care. Friendly staff. The activities are good too. They care and treat everyone with kindness, respect, compassion and dignity.
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Review from Bianca H (Regular Volunteer) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing in what they do for people outside of work and inside of work. All the activities they do for the public are amazing and all the stuff they do, including the raffle. I’ve never ever seen a care home so clean inside and out.
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Review from Chloe C (Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the staff are really kind and caring to me, they respect my privacy and they do their best for me and yes they do help me.
I think it’s not a boring-looking place.
But the only thing is that because I struggle with psychotic thoughts I do really struggle, but I do try in life.
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Review from Mathew M (Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I have been a service user at Clifton House, I have found I have enjoyed living at Clifton House. The staff are nice and polite and the house is clean and tidy. The staff are good at the job and help me.
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Review from Emma L (Friend of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clifton House is a fantastic care home; you get made to feel at home when you visit! I have the home page on Facebook, and you get to see how fun the house really is! The service users look really happy and looked after. Would definitely recommend.
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Review from Andrew D (Cousin of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a cousin staying at Clifton, and I’ve visited on many occasions over the last 18-months. I’ve always been made to feel very welcome. The property is always immaculate, and the care the service users receive is second to none. They do a wide range of activities and are professional and polite
at all times I would highly recommend them.
Keep up the good work all.
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Review from Jason W (Father of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My son stayed here on respite in 2021. He has learning difficulties, Autism, challenging behaviour, and BRS.
We were assured that the staff were trained NVQ level 3 before he started. However they did not state they were trained in Autism or Challenging Behaviour, and in hindsight, they weren't trained
in either.
They had problems communicating with my lad (he is non-verbal) and twice, in a period of six months or so, I had to collect him early.
They had the same tools I have to cope with him but were constantly ringing asking questions about how to deal with him.
At the end of the day, we were let down by them with their inabilty to cope with him, and it resulted in them cancelling his contract with no notice.
Reply from Vicky Hughes, Home Manager at Clifton House
Hi Jason,
Sorry to see that you were disappointed with the care that your son received. I must inform you that all employees at Clifton House all hold a NVQ Level 2 and 3 in Health and Social Care,…read more
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Review from Gaynor D (Friend of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff and highly professional, service users are very respected and have a great opportunity to do lots of activities within the community. Very clean facilities would highly recommend.
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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Clifton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Clifton House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.833 Points relating to the number of positive Reviews for Clifton House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 1 Positive Reviews ÷ 1.2 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (8)

Sineade

Sineade Moses

Job Title: Home Manager Joined: 2020

Sineade became part of our family in 2020 and has grown with us ever since. Starting as a Bank Support Worker, she worked her way up through roles as Team Leader and Deputy Manager before becoming our Home Manager.


She’s passionate about making sure everyone in the home feels valued, respected, and included. Sineade believes in treating every individual equally and takes great pride in supporting and celebrating the LGBTQ+ community, encouraging Service Users to get involved in each event and celebration.


Sineade has completed her Care Certificate, NVQ Level 3, and NVQ Level 5 in Health & Social Care.
She’s also our dedicated Oral Care Champion and Freed Champion, always leading by example when it comes to promoting health, happiness, and inclusion.


Sineade is also a qualified Safeguarding Trainer, delivering yearly Safeguarding Practitioner sessions to support and upskill our staff team

Chelsie

Chelsie Cox

Job Title: Team Leader Joined: 2019

Chelsie joined the company in 2019 and has grown through the ranks from Bank Support Worker to Team Leader. Her dedication, positivity, and genuine care for others shine through in everything she does.


Chelsie helps support the Home Manager with the day-to-day running of Clifton House, including maintaining compliance and ensuring the home continues to provide the highest standards of care.


She has achieved her NVQ Level 3 and NVQ Level 4 in Health & Social Care and is passionate about promoting a great quality of life for all our Service Users. Chelsie makes sure there are plenty of fun activities, days out, and holidays for everyone to enjoy.


She is also proud to be an Oral Care Champion and Freed Champion, helping to promote health, well-being, and inclusion throughout the home.

Colleen

Colleen Dearn

Job Title: Support Worker Joined: 2018

Colleen joined our team in August 2018 and has been a valued part of our home ever since. She’s a dedicated and compassionate Support Worker who always goes the extra mile to make a difference in the lives of our Service Users.


As a Key Worker, Colleen takes great pride in building strong, trusting relationships and ensuring that the people she supports receive the very best care.


She has completed her Care Certificate and NVQ Level 3 in Health & Social Care, and she continues to grow her knowledge and skills every day.


Colleen also serves as a Falls Champion and FREED Champion, helping to promote safety, well-being, and positive health throughout the home.

Amber-Star

Amber-Star Powell

Job Title: Support Worker Joined: 2020

Amber began her employment with the Company in September 2020.


Since joining, she has consistently demonstrated dedication and passion in her role.


Amber has successfully completed her Care Certificate and is currently working towards her NVQ Level 3 in Health and Social Care.


In addition, she serves as both an Oral Care Champion and a FREED Champion.

Tegan

Tegan Dearn

Job Title: Support Worker Joined: 2022

Tegan began her employment at Clifton House in January 2022.


Since joining the team, she has proven to be an excellent Support Worker and is highly valued and well-liked by all of the service users.


Tegan has completed a Diploma in Health and Social Care and is currently working towards her NVQ Level 3 in Health and Social Care.


In addition, she serves as both an Oral Care Champion and a FREED Champion.

Hayley

Hayley Tanner

Job Title: Support Worker Joined: 2022

Hayley began her employment with Clifton House in 2022.


Since joining the team, she has demonstrated great passion and commitment in her role as a Support Worker and continues to thrive within the service.


Hayley has successfully completed her NVQ Level 3 in Health and Social Care and also serves as a keyworker to one of our service users.


In addition, Hayley is a FREED Champion.

Sally

Sally Brenya-Sekyere

Job Title: Support Worker Joined: 2023

Sally began her employment at Clifton House in August 2023.


Since joining the team, she has proven to be an excellent Support Worker and is highly valued and well-liked by all of the service users.


Sally has completed her Care Certificate and is currently pursuing a Master’s Degree in Social Work.


In addition, she serves as both an Oral Care Champion and a FREED Champion.

Betty

Betty

Job Title: Therapy Dog Joined: 2023

Say hello to Betty, our adorable Therapy Dog! ?? She pops into Clifton House every week for lots of cuddles and to keep our service users company.


Betty has a magical calming effect, and our service users love spending time with her, taking her on daily walks, giving her belly rubs, and enjoying every wag of her tail!

Frequently Asked Questions about Clifton House

What types of Care is Clifton House registered for?

Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clifton House have?

There are 6 Single Rooms.

What are the Facilities & Services at Clifton House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clifton House to the centre of Oldbury?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clifton House to verify any information. View our terms and conditions. Clifton House has an Enhanced Service - more info.