Harborne Lane Nursing Home

My 93 year old mother has been here for 18 months. This resident-centred nursing home has a real family feel and is well run by a great team of people. The wonderful staff who care for Mom work incredibly hard and always treat her with kindness and compassion, respecting her dignity at all times. Her bright, spacious room is kept immaculate and spotlessly clean. The menu is varied, food is always delicious, and tailored to mom's needs. Mom loves joining the many different activities, which are always fun, lively and well run. Always kept updated about mom's health. Management are welcoming, always available for a chat and very supportive. Reassuring for us as a family, that Mom is so well cared for, safe and secure.

The home is continuously clean, the reception and office staff are welcoming, the nurses on the floor where my dad lives are always friendly, making sure my dad is clean, fed and drinks fluids and will assist if unable to do so himself. They will always engage in conversation and to involve him with the activity staff, who are wonderful. His room is always clean and smells fresh. I know he is safe and no concerns. The nurse station always says hello and informs me of Dad's progress. A wonderful nursing home.

My review shows the excellent care my late wife was given on her last days at the home. Staff managers, care staff, and the catering dept gave me help and advice for her last days. I would recommend. The attention given on this sad occasion with a well-run home. Hygiene above average. Their well organised staff. Credit to all.

this review is just a nice mention about this member of staff who i think does go above her standard job role to keep every one happy and always give her best care.

My mom has been in Harborne Lane for a month. All the staff have been very helpful and caring. They work hard to meet the patients' needs and keep them happy and comfortable. Mom has been made very welcome.

My husband was a resident at Harborne Lane Nursing Home for 3 years. He was always very well cared for by all staff. He was always smartly dressed by the carers. Food was always good. Activities are good even though my husband couldn't take too much of an active part; the activity staff involved him as much as they could.

Overall, I have complete confidence in the care and support provided here. It offers both residents and their families peace of mind, knowing that loved ones are in safe and caring hands.

I have expressed concerns about TV content that is shown for a lot of the time. Wall to wall soap operas have never been my mom's choice of viewing. Maybe a bit more variety and music content could be explored

Keep up the good work all

We were always informed of how my Mother was from medical attention to what she had been chatting about. It felt that she really had individual care and attention. There was always someone to ask questions to with information always given. Even after my Mother's death, they dealt with the family's feelings with thought and respect. Thank you.

Overall experience is good. Staff and cleanliness of the home are good. Food has recently been improved, ie. food prepared for my father's liking. Staff do advise when medicine, and food not eaten by my dad.

My mum was admitted in April 2022 after a serious stroke. Not the most cheerful lady or accepting of care, she didn't understand what help she needed. We have been amazed by the care and attention that the manager, the deputy manager and the receptionist and the amazing team have shown to mum and also to dad who visited almost daily. The loving way you supported us until mum's peaceful death in the home will long remain in our memory. It was a good day when I chanced upon your home and we will happily spread the word about your care.

When I visited in July it was restricted visiting but the staff were very welcoming as usual. They went above and beyond to make me and my friend comfortable during the pandemic.

The care home was purpose-built. Therefore the accommodation and facilities are excellent. The central heating system has been commented on several times and has to be monitored. I find it strange that there are no thermometers anywhere in the building. There is still a need for agency carers on occasions, usually weekends, which brings the care standards down from excellent to good. There does not seem to be sufficient supervision of carers on those occasions. There are some excellent staff in other positions, i.e. admin, laundry and cleaning and they often provide care over and above their duties in order to make the residents more comfortable. The nurses are all excellent and provide nursing care of the highest standards.

Thank you for the time and attention you gave to my sister whilst she was with you, it really was appreciated. Everyone was so thoughtful and attended to all her needs with a smile and a little chat. I can't thank you enough for the kindness and care she received from the staff.