South Tyneside District Hospital, Harton Lane, South Shields NE34 0PL
Owner: South Tyneside Integrated Care Ltd
Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Single Rooms: 80
Latest Care Quality Commission* Report on Haven Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Haven Court has a Review Score of 7.7 (7.730)
The Review Score of 7.7 (maximum of 10) for Haven Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Haven Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Haven Court is calculated as follows: ( (10 Excellents x 5) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.063 Points relating to the number of positive Reviews for Haven Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ellen W (Daughter-in-law of Resident) on Wednesday 5 July 2017. Relates to March 2017.
My mother-in-law was admitted for rehabilitation after breaking her hip. We were all very impressed by the facilities but overwhelmed by the kindness and professionalism of the staff, from the receptionists, the carers, the nurses, the manager and the cleaners, nothing was too much trouble. We are especially thankful for the care that the male nurse who gave to my Mother in law, he was so kind and encouraging and the manager made sure that her room was moved after a problem. The meals are not the best but not everything can be perfect.
How likely would you be to recommend Haven Court? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Haven Court