Haven Court Reviews (2)
7.8
Haven Court has a Review Score of 7.8 (7.763) out of 10, based on 1 reviews in the last 2 years.
Over all time Haven Court has 2 reviews.
Review from Marie M (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When you come from the same background as Haven Court, and it's your own family member it's hard to find somewhere, that has the standards you give in the same profession. My mam went into there for end of life. The staff were fantastic with my mam, she made 4 special friends which were staff, considering
she didn't want to stay, the staff made her smile when she saw them. I can only praise the staff in Haven Court for the duty of care they provided to my mam. They treated my mam the same way I would have done in the profession for others I care for. If I had an issue they were straight onto it, if I required a GP to look over my mam as I was concerned it was done. The staff were very friendly towards me and my husband who had 5 minutes or more to actually come into my mams room and chat not only with my mam but with us. so thank you all at Haven Court your all superstars in my eyes and I am totally grateful and appreciate the care you give for my late mam.
Reply from Sarah Sasmazer, Manager at Haven Court
Thank you for your kind words and it will be my pleasure to share your feedback with the team. It was our honour to look after your mum in her final days and I am glad that your experience was so positive during such a difficult time for you and your family.
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Review from Ellen W (Daughter-in-law of Resident) published on 20 July 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law was admitted for rehabilitation after breaking her hip. We were all very impressed by the facilities but overwhelmed by the kindness and professionalism of the staff, from the receptionists, the carers, the nurses, the manager and the cleaners, nothing was too much trouble. We are especially
thankful for the care that the male nurse who gave to my Mother in law, he was so kind and encouraging and the manager made sure that her room was moved after a problem. The meals are not the best but not everything can be perfect.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Value for Money
Current Review Score: 7.8 (7.763)
Overview of Review Score
The Review Score of 7.8 (7.763) out of 10 for Haven Court is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Haven Court is calculated as follows: ( (8 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 10 Ratings = 4.7
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.063 Points relating to the number of positive Reviews for Haven Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 1 Positive Reviews ÷ 16 = 0.063
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
