The Haven

31 Haven Road, Haverfordwest SA61 1DU
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8.4 1 Review
  • The Haven, Haverfordwest
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 14 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Group/Owner

Local Authority / Social Services

Room Information

  • Single Rooms (14)
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The Haven Reviews (1)

8.4

The Haven has a Review Score of 8.4 (8.357) out of 10, based on 1 reviews in the last 2 years.
Over all time The Haven has 1 review.

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Reviewer Connection to The Haven
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Total of 1, showing 1-1
Review from A R (Mother of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter moved to The Haven late summer 2023. I was very anxious at first as she is nonverbal and has very limited communication and relies on all needs to be met by caregivers. She also requires administration of medication for epilepsy and isn’t exactly compliant so that also worried me. I should
have trusted my instinct. To say my daughter settled in well is an understatement. Yes, there were a few ‘getting to know her’ moments but we as a family couldn’t be happier with her new ‘home from home’. When I visit she is always very settled, clean and well cared for, i.e. fingernails cut, fringe-trimmed, hair nicely plaited.
I have always found staff to be very kind, caring and understanding and very engaged with all residents.
The Haven should be praised for the excellent service they provide and I’m sure I speak on behalf of other parents when I say it is a huge comfort to know there are providers like The Haven, with genuinely lovely caring staff who really do care.
Reply from Tracy Heaven, Regional Manager at The Haven

Thank you so much for such a lovely review. I have shared your kind words with our team and it has meant so much to them that their hard work and dedication to the role is recognised and celebrated by yourself. It is a pleasure and a privilege to be able to support your loved one at The Haven. Thank you again for taking the time to share your experience of working with us.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.357)

Overview of Review Score

The Review Score of 8.4 (8.357) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Haven is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.357 Points relating to the number of positive Reviews for The Haven is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven have?

There are 14 Single Rooms.

How far is The Haven to the centre of Haverfordwest?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Basic Service - more info.