Primrose Court Nursing Home Reviews (2)
8.1
Primrose Court Nursing Home has a Review Score of 8.1 (8.060) out of 10, based on 2 reviews in the last 2 years.
Over all time Primrose Court Nursing Home has 2 reviews.
Review from Lisa R (Mother of Resident) published on 8 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter is currently in this nursing home and has been there for the last couple of months. The staff and management are all kind, welcoming, and extremely hard-working. My daughter suffers from paranoid schizophrenia which can be challenging at times however, since she has been living at Primrose
Court she has been safe and looked after extremely well.
Reply from Vinod Hukkeri, Director at Primrose Court Nursing Home
Thank you for your comments, we thank the staff at Primrose Court, who are doing an excellent job.
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Treated with Dignity
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Review from Michael P (Father of Resident) published on 30 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our son had been a resident at Primrose Court for almost four years he suffered from schizophrenia and several severe physical illnesses. For the last five months of his life, he was bed-bound double incontinent and unable to feed himself.
Unfortunately, he died at the home after a lifetime of suffering,
Unfortunately, he died at the home after a lifetime of suffering,
fortunately, he could not have been cared for more professionally. The staff without exception from the owners, administration, catering, laundry, cleaners, carers and nursing staff were supportive and friendly.
As parents, we have been treated with respect by the cheerful staff. We have witnessed big improvements to the standard of care given to all the residents under often very trying circumstances.
As parents, we have been treated with respect by the cheerful staff. We have witnessed big improvements to the standard of care given to all the residents under often very trying circumstances.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current Review Score: 8.1 (8.060)
Overview of Review Score
The Review Score of 8.1 (8.060) out of 10 for Primrose Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Primrose Court Nursing Home is calculated as follows: ( (15 Excellents x 5) + (5 Goods x 4) ) ÷ 20 Ratings = 4.75
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.31 Points relating to the number of positive Reviews for Primrose Court Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 2 Positive Reviews ÷ 10.8 = 0.185
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
