






Provence House is a 72 bed care home, offering a welcoming, friendly home for its residents and visitors. Split into three distinct wings / units, it provides care for those living with dementia, but also those looking for a lifestyle choice, and the chance to put their feet up and be cared for. The service prides itself on offering care and support when it is needed, but as much independence...
Care Provided by Provence House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Rooms start at £1900, but there are a small number of premium rooms that have larger, external patio areas.
The price(s) shown are provided by the care home. Contact Provence House for full pricing details and T&Cs.
Contact Provence House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Lavender Fields Care Village Ltd
- Private Owned
Person in charge
- Leanne Hatch(Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Upon opening, during working hours the front security gates will be open. Outside of these hours, the gates will close and visitors will need to press the intercom to the home, use a code or speak directly with a close-care bungalow resident to gain entry.
Parking
- Ample car parking on site.
Provence House Reviews (17)
Provence House has a Review Score of 9.9 (9.853) out of 10, based on 15 reviews in the last 2 years.
Over all time Provence House has 17 reviews.
They have also been brilliant with me, always making time to let me know what mum has been doing and answering any questions. Mum has settled really well, has improved physically and mentally, genuinely seems happy and has made some good friends. Huge thank you for all your help and support
The staff at all levels of responsibility were friendly and well trained and kind to the residents. My wife would take advantage of all activities and amused herself whether in viewing TV alone or socially with music and energetic movement.
Despite diagnosed Alzheimer's, my wife improved mentally and physically, in her own ways and spoke many times that she loved the Home and my opportunity for visits to spend many hours together. Thank you all.
The building, service, catering and facilities are all first class but the standout feature for me and my family was that they really do care and they looked after my wife, suffering from Parkinson's, for the last 16 months of her life in an exemplarary way and my sincere thanks to the whole team for this, I have no reservations in writing this review and recommendation,
Also the care wing has weekly visits from doctors and rapid response to the district nurses. In my view, this is the future of care for an ageing and infirm population.
Recently, my stepfathers health has deteriorated and he is now being cared for by the wonderful carers at Provence House. The transition from their bungalow, into the care home has been seamless.
Perfect for my mum to visit him daily with their dog, and spend quality time together.
All of the staff have been so lovely to our family, the atmosphere is very welcoming, beautifully clean and tastefully decorated.
All of his needs are met to a very high standard and he is treated with the respect and dignity, everyone deserves as age takes its toll.
The concept of living within a supported village with access to care is not only a relief for family members, but it brings huge comfort for the residents themselves. Help is always on hand.
My Mum has been a resident of The Hollies for the past five months. The care and attention she receives from all the staff is exemplary. The facilities are first class and the food is delicious - so much so that Mum has become more adventurous in her tastes. Management and staff always have time to listen to me if I have any concerns about how Mum is and always err on the side of caution about getting her checked for UTIs, etc. Whilst I see Mum very regularly, the staff always keep me abreast of updates in her treatment and demeanour in-between times. I've observed the staff on many occasions when they were unaware I was present and I can hand on heart say they treat the residents with the utmost care, compassion, friendliness and humour.
The facilities are a world apart from anything else I came across, and the surroundings elude an air of peace calm and tranquillity. Nothing is too much trouble for any member of staff and they always had time to discuss my Mums needs and my concerns, as well as giving me support on occasions, at a very difficult time.
Mum's health and emotional needs were met on every level right to the end of her life, with calm dignity, respect and love from all the carers, staff and the Management Team. It became like a second home to me and I will be eternally grateful. I still visit when in the area and always receive the same warm welcome.
The activities are varied and fun and the meals look delicious.
I know my grandma is safe in their care and that all her needs are met to a very personal and high standard whilst always maintaining her dignity. She is always clean, and looks as presentable as when she was able to do her own personal care.
I am forever grateful for the care and compassion shown to her. Nothing is ever too much to ask and for that we thank you, for everything!!
The team worked with us to get to know her before the move and we had a real input into shaping her care plan ahead of the move, and have been involved since. The team have worked incredibly hard to get to know my sister in law, to understand her likes and dislikes and to work out ways of communicating with her now she is virtually non-verbal.
A year since my sister moved in, and it's flown past. We've had no issues whatsoever at all with the care, the facilities, the staff or the programmed activities. My sister is well cared for, and receiving first class care. The team are absolutely first class and work incredibly hard to provide the residents with an engaging programme of events. So so glad we found Lavender Fields!
My father received loving care at Provence House - Lavender Fields, nothing was too much trouble. The facilities are superb akin to a first class hotel.
What a breath of fresh air, at last a home designed specifically around the needs of residents but still feeling like a home. Attention has been given to people living with dementia, from good signage to bold colours demarcating various areas of the home, doorways look like doorways, not holes in the wall, natural light floods the home. The hub contains a functioning pub and bistro with restaurant level food that residents can eat anytime of day and relatives and friends can come in and order as though they were out for lunch. The carers are fantastic. Taking time to get to know residents, first names all round and each resident gets to move at their own pace and not some pre-determined timetable in the home. I write this as a relative who has moved his father-in-law from a home that although rated as good did not manage individual needs, but I am also writing this as a frailty clinician who has worked with hundreds of care homes and facilities, this is the best of them!
I recommend without reservation.
My dad has settled into the care home since he arrived 3 months ago and seems happy there. The place itself is immaculate with lots of facilities both indoor and outdoor with its own post office, pub, shop and more! The staff seem friendly and helpful and are easy to communicate with, they also offer assistance when I can't get there if things need to be done or relayed to my dad in my absence. I wouldn't hesitate to recommend. Thank you.
This is an outstanding facility. The welcome is warm and genuine and you immediately feel part of the family. They took the time to understand my husband's complex needs and I have total faith that the staff deliver an exemplary level of care. The surroundings are more like an hotel than a care home which is refreshing and the central hub with its pub, gym, shop and cafe the ideal place for visitors to meet with their loved ones. Every single member of staff knows us by name and helps make our difficult journey just a little more bearable. I must single out the activity coordinator, her can-do attitude is truly inspiring. Thank you to every single member of the team.
This is a newly opened care facility and my husband stayed there for 1 week of respite care. Everything about this home is excellent and I have booked my husband in for a second week in July with a view to him becoming a full-time resident in due course. Because the home is new there are only a few residents at the moment which means it's a bit quiet but as more people arrive it will be much livelier I'm sure.
The level of care is outstanding. The staff always have time to talk about how my relative is settling in. Attention to detail is always paid, in record keeping and handover information. The environment is safe, clean, warm and calm. It is a very comfortable room with lovely furniture and an en-suite bathroom. The outside surroundings are peaceful and pleasant with courtyard gardens. It is good to know that my relative is safe and very well looked after. All her interests are carefully considered and the carers are helping her to adapt to a very different environment. It has a five-star rating from me. Communication is excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 02 Dec 2025
We are incredibly proud to share some wonderful news. Following a recent inspection by Care Inspections UK (CIUK), Provence House has officially been awarded the British Standard 8606:2019 Certificate in...
- 10 Nov 2024
Having been recently nominated at the SBID design awards recently (sadly, we didn't win but congratulators to those who did), we have just heard that Provence House has been selected...
- 10 Nov 2024
The Society of British & International Interior Design have shortlisted Provence House for their annual healthcare sector design awards, to be held later this year. The awards, held each year,...
There are no upcoming events for Provence House.
Awards / Recognitions (3)
- 12 Feb 2025Recipient: Provence House
- 22 Nov 2024Recipient: Provence House
- 12 Sep 2024Recipient: Provence House
Accreditations
There are no accreditations posted yet for Provence House.
Meet the Team (3)

As Chairman of the company, Chris graduated in 2015 with a degree (not bad for a 56-year-old at the time!) in Dementia Studies from Bradford University, the leading light in research and training into the physical and psychological effects of the debilitating and progressive condition.
To be candid, he did not of course do this degree to improve his CV, but because he saw it as his duty and responsibility to understand issues facing many of his residents, their loved ones and his staff every single day.
With more than 20 years of experience in the care sector as a commercial mortgage broker, the time came in 2005 to move across into owning and operating care homes himself. The rest is history!

Anthony is a very safe pair of hands for the role of Managing Director at Lavender Fields. He has gained enormous experience in all aspects of care to augment his previous career in Healthcare Information Technology. He gained a university degree in Business Computing, before taking up positions at two of the leading technology companies, EMIS, followed by Accenture, both of whom specialise in healthcare technology. With several years of industry experience under his belt, he decided to join the family business in 2006. In his position as IT Director, he was able to bring the very latest technology to both the care side of the business and of course the accounting side. However, wishing to gain extensive knowledge of all sides of the business, he embarked on a journey of numerous care courses, including delivery of care relating to dementia, including Dementia Care Mapping with his fellow Directors a few years ago.
Anthony is enormously busy at the care village as we move closer towards the care home opening day early in early 2024, and recently commented, “To finally see this long-held vision coming to fruition really is a dream come true. To be at the helm of our family company, putting into practice the vision my father had a decade ago makes me prouder than words could possibly say.”

Leanne Hatch has been with us for over fifteen years, starting as a care assistant, before moving to senior carer, then to head of shift, assistant manager, and then eventually manager of one of our care homes. Care is very closely monitored these days by numerous regulatory bodies, as of course, it should be. In the last few years, however, a new British Standard (BS8606) has been created by an independent regulator of great importance within the sector. At the time of writing, they have performed over 2,000 inspections under that standard, at care homes up and down the country. Out of all these inspections, very few certificates have ever been awarded. Not only was Leanne’s former home the first to receive the award, but it was also the first to retain it at their next inspection and the one after that!
More than this though, I am confident that anyone who comes into contact with her – however regularly, and in whatever capacity – will be left with that warm glow of knowing that she will always ensure that people here are looked after. I trust her completely and have awarded her the prize role of running Lavender Fields care operations of what is personally my flagship location. I cannot speak more highly than this. Her standards are impeccable, and she has already made great strides in overseeing the close care we’ve offered for the last twelve months. I am supremely confident that Leanne is the best choice to take us forward in relation to all the care we offer here and am equally confident that everybody else will feel the same way.
Frequently Asked Questions about Provence House
What types of Care is Provence House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Provence House have?
There are 66 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Provence House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Provence House to the centre of York?
10.1 mile(s) as the crow flies, distance by road may be significantly further.
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