Town and Country Care's Shetland House is a residential and dementia care facility with 9 beds. They offer a comfortable and safe place to stay for either as a permanent resident or for emergency respite stays.
The home is furnished and designed to promote a positive living space for those living with dementia. With only 9 rooms, they are able to operate with a close-knit team which allows each resident to...
Care Provided by Shetland House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 9 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,300 - £1,400
- Self-Funded Residential Dementia Care: £1,300 - £1,500
- RESPITE Self-Funded Residential Care: £1,300 - £1,400
- RESPITE Self-Funded Residential Dementia Care: £1,300 - £1,500
All inclusive
Contact Shetland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Town & Country Care (Whitby) Ltd
- Private Owned
Person in charge
- Amanda Coates (Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (9)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visitors can make appointments visit any time.
Parking
- Free on-site car park
Shetland House Reviews (5)
Shetland House has a Review Score of 8.2 (8.192) out of 10, based on 1 reviews in the last 2 years.
Over all time Shetland House has 5 reviews.
Shetland House is more like an extended family home with a communal lounge / dining room where residents can interact with other residents and staff. There are nine resident rooms and every time I visit there are always at least 3/4 staff on at anyone time. They are always welcoming and friendly when I visit which extends to their respect for the residents and are frequently interacting with them offering a very personal service. Mum seems to have settled quickly into life at Shetland House and benefits from the personal care she receives.
Thank you for submitting your review, that's lovely to read such positive feedback about the team at Shetland House.
Amazing care from all the staff towards my husband. The staff are so friendly and caring. They see to my husband's personal care with dignity. I personally couldn’t wish for better care for my husband.
Thank you very much, lovely words that will be appreciated by all of the team..
Amazing facility, which is home from home. Shetland House has cared for my late father and cares for my mother. The staff are not only care workers but they are friends, they are family, and they represent all that is good in care. The food is delicious, and the games and outdoor activities keep the residents engaged and provide stimulation. I can only give 10/10 for Shetland House.
Thank you very much for your kind words; they're really appreciated by all of the team.
I found Shetland House by accident as my first three choices, which were nearer to home, were either full or said that they could not meet his needs. It is a little gem! It is friendly, caring and welcoming. The home is small with only nine residents and has a lovely family atmosphere with lots going on. My partner's health has improved in the time he has been living there and he appears settled and happy. It is well run and his needs are catered for with a smile. I am made welcome whenever I visit.
Thank you very much for taking the time to leave a review Shirley, your lovely words have a put a smile on everyone's faces.
Very helpful - caters for his needs. Trust them when he is there. Work with me at all times, I trust them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shetland House.
There are no upcoming events for Shetland House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Shetland House.
Meet the Team (1)
Debbie is the Care Home Manager at Shetland House, dealing with admissions, assessments and the staff rotas.
Frequently Asked Questions about Shetland House
What types of Care is Shetland House registered for?
Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Shetland House have?
There are 9 Single Rooms.
What are the Facilities & Services at Shetland House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Shetland House to the centre of Whitby?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shetland House to verify any information. View our terms and conditions. Shetland House has an Enhanced Service - more info.