Shetland House

Unit G7 St Hildas Business Centre, The Ropery, Whitby YO22 4ET
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9.2 5 Reviews
  • Shetland House, Whitby
Town and Country Care's Shetland House is a residential and dementia care facility with 9 beds. They offer a comfortable and safe place to stay for either as a permanent resident or for emergency respite stays.

The home is furnished and designed to promote a positive living space for those living with dementia. With only 9 rooms, they are able to operate with a close-knit team which allows each resident to get to know each member of staff, recognise them and form a special friendship.

The home is based entirely on one floor, meaning no steps or lifts are required.

Based near the harbour of Whitby, the home offers beautiful views over the steam trains and harbour, which can be enjoyed from the large decking area at the front of the home.

This service runs alongside Town and Country Care's domiciliary and day care services, ensuring the clients have access to a full range of services to assist them with daily living.
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Care Provided by Shetland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 9 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Includes food and laundry

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Town & Country Care (Whitby) Ltd

Person in charge

  • Amanda Coates (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (9)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors can make appointments visit any time.

Parking

  • Free on-site car park

Shetland House Reviews (5)

9.2

Shetland House has a Review Score of 9.2 (9.247) out of 10, based on 4 reviews in the last 2 years.
Over all time Shetland House has 5 reviews.

Overall Experience
  • 5
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Total of 5, showing 1-5
Review from H B (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shetland House is more like an extended family home with a communal lounge / dining room where residents can interact with other residents and staff. There are nine resident rooms and every time I visit there are always at least 3/4 staff on at anyone time. They are always welcoming and friendly when
I visit which extends to their respect for the residents and are frequently interacting with them offering a very personal service. Mum seems to have settled quickly into life at Shetland House and benefits from the personal care she receives.
Reply from Gary Marsay, Office Manager at Shetland House

Thank you for submitting your review, that's lovely to read such positive feedback about the team at Shetland House.

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Review from Tracy D (Wife of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care from all the staff towards my husband. The staff are so friendly and caring. They see to my husband's personal care with dignity. I personally couldn’t wish for better care for my husband.
Reply from Gary Marsay, Office Manager at Shetland House

Thank you very much, lovely words that will be appreciated by all of the team..

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Review from Michael P (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing facility, which is home from home. Shetland House has cared for my late father and cares for my mother. The staff are not only care workers but they are friends, they are family, and they represent all that is good in care. The food is delicious, and the games and outdoor activities keep the
residents engaged and provide stimulation. I can only give 10/10 for Shetland House.
Reply from Gary Marsay, Office Manager at Shetland House

Thank you very much for your kind words; they're really appreciated by all of the team.

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Review from Shirley D (Partner of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Shetland House by accident as my first three choices, which were nearer to home, were either full or said that they could not meet his needs. It is a little gem! It is friendly, caring and welcoming. The home is small with only nine residents and has a lovely family atmosphere with lots going
on. My partner's health has improved in the time he has been living there and he appears settled and happy. It is well run and his needs are catered for with a smile. I am made welcome whenever I visit.
Reply from Gary Marsay, Office Manager at Shetland House

Thank you very much for taking the time to leave a review Shirley, your lovely words have a put a smile on everyone's faces.

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Review from Andrea A (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful - caters for his needs. Trust them when he is there. Work with me at all times, I trust them.
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Current Review Score: 9.2 (9.247)

Overview of Review Score

The Review Score of 9.2 (9.247) out of 10 for Shetland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Shetland House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Shetland House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Oct 2025

Permanent bed available, private or local authority

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Awards / Recognitions (0)

Meet the Team (1)

Debbie

Debbie Ventress

Job Title: Care Home Manger Joined: 2013

Debbie is the Care Home Manager at Shetland House, dealing with admissions, assessments and the staff rotas.

Frequently Asked Questions about Shetland House

What types of Care is Shetland House registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Shetland House have?

There are 9 Single Rooms.

What are the Facilities & Services at Shetland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shetland House to the centre of Whitby?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shetland House to verify any information. View our terms and conditions. Shetland House has an Enhanced Service - more info.