DACC Reviews (1)
Over all time DACC has 1 review.
Review from Gillian H (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Staff at the day centre seem caring and thoughtful to the members that attend. If members were at the day centre for the hours advertised and agreed I would say it was a very good service. However, this service is provided to family members to help gain normality in their own life it doesn't really
deliver on this. We chose to have transport provided (extra cost), the taxi originally started collecting my Mum around 9 am which was perfect, after attending the day centre for a couple of months this has dropped back to collecting her at 10 am and now on some days my Mum has been delivered back at home by 3.30pm, not the 4.30/5pm which was the situation at first. They have also increased the cost of the day centre even though the hours attended seem to have reduced. When I've questioned this I've been advised by the operations manager "we expect our members to arrive around 10 am and return home after 3 pm". Therefore not the 9.15am - 4.30pm as marketed on the DACC website.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money