Robert Stokes House

Carmelite Way, Salisbury SP1 2SQ
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8.0 1 Review
  • Robert Stokes House, Salisbury
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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Lounge
  • Laundry Service

Good to Know

Person in charge

  • Susan Coen (Manager)

Local Authority / Social Services

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Robert Stokes House Reviews (1)

8.0

Robert Stokes House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Robert Stokes House has 1 review.

Overall Experience

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Date Published

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Review from M D (Daughter of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that the team at Robert Stokes are amazing . They are so friendly and caring and also willing to go above and beyond to reassure me that my dad is ok . I don't live locally but go over as often as I can and on every single visit they make me feel welcome and when I leave I
know my dad is being looked out for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Robert Stokes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Robert Stokes House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Robert Stokes House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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