Chantry Court Retirement Village Reviews (12)
8.0
Chantry Court Retirement Village has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Chantry Court Retirement Village has 12 reviews.
Review from Anne E (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother lived at Chantry Court from 2015 until her death earlier this year at 95.
She needed quite a lot of support at times. I cannot fault the kindness and care she was shown by the staff at Chantry during the time she was there.
Yes, care has to be paid for and yes, there is a service charge
She needed quite a lot of support at times. I cannot fault the kindness and care she was shown by the staff at Chantry during the time she was there.
Yes, care has to be paid for and yes, there is a service charge
but she was able to continue living in her own home which was important to her.
What Chantry offers is the opportunity to live completely independently whilst you are still fit enough but as and when care and support are needed, it is available on-site, at a fraction of the cost and upheaval of having to relocate to a care home.
What Chantry offers is the opportunity to live completely independently whilst you are still fit enough but as and when care and support are needed, it is available on-site, at a fraction of the cost and upheaval of having to relocate to a care home.
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Review from Ian T (Son of Resident) published on 23 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved my parents down to Chantry Court Retirement Village in 2015 when my father required daily support and we could be close to hand. The care given to him by all at Chantry Court was excellent and enabled my mother to continue nursing him in their own home. Subsequently, my mother found it more
difficult to live an entirely independent life and she drew increasingly on the excellent support available onsite at Chantry Court while continuing to live in her own home and enjoy the wide range of facilities. Last year the support of the in-house nursing and care staff was superb. Because they had known her for some years by now she was settled and reassured by their presence and they were excellent at feeding back information to my wife and I on her health and demeanour (thereby providing us with peace of mind). Chantry Court is a very well run, maintained and pleasant residence which offers independent living with the reassurance of in-house care/support and safety.
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Review from M M (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Fantastic staff and my mother is very well looked after, she is happy and content.
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Review from David W (Son of Resident) published on 10 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
If I could give Chantry Court Retirement Village more than five-stars I would! For the last, happy ten years of my mother's life, she lived at Chantry Court in a bought two-bedroom apartment. She so enjoyed sitting in her sunny lounge watching the world go by and surrounded by her own furniture and
belongings. The staff were so welcoming when she didn't know anyone at first and she soon became friends with the residents, joining them at first for a Sunday roast in their lovely restaurant and latterly having all her meals there, finally having food brought to her with ever-chirpy, friendly staff members. Her house cleaning and laundry were taken care of for her. She would enjoy a visit to the in-house hairdressers each week and rarely missed the weekly films held at the cinema. Chantry Court offers more than this, organising trips out, entertainment brought in and the ever-popular Friday tea and cakes! All in all a wonderful place.
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Review from Victoria T (Daughter-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care.
Compassionate care.
My mother-in-law died in her own home with the great kindness of staff to both my mother-in-law and our family.
Compassionate care.
My mother-in-law died in her own home with the great kindness of staff to both my mother-in-law and our family.
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Review from Joan G (Resident) assisted by family/friend published on 16 February 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been a resident of Chantry Court Retirement Village for over two years and am very happy and settled here in my own apartment, surrounded by my own furniture. Would like to say the managers and staff are appreciated very much. I feel safe and cared for to meet my needs. I enjoy the organised
activities, the opportunities of a cinema, coffee mornings, church communion from the local community. Visitors are welcome also. There is a visitors suite available for overnight accommodation.
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Review from K W (Daughter of Resident) published on 30 December 2021
Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Rude staff.
Incomprehensible accounts.
Delay in acknowledgement of payments.
Over priced.
No transparency to costs.
Poor training of staff.
Generally incompetent.
Incomprehensible accounts.
Delay in acknowledgement of payments.
Over priced.
No transparency to costs.
Poor training of staff.
Generally incompetent.
Reply from Lisa Beeson, General Manager at Chantry Court Retirement Village
We are always sad if anyone does not think our service is good. It is particularly difficult in this case as the wife of the resident and next of kin provided excellent feedback. Regarding the comment of being overpriced, all our costs are transparent and we know them to be cheaper than other operators providing the same services. It is difficult to recognise the comments that our services are overpriced and not transparent.
We are aware that the writer of this review complained to the Care Quality Commission, safeguarding and even the Social Care Ombudsman, at every stage, the complaints were fully investigated and rejected.
All staff receive training and CQC, who are our governing body and inspected in August 2021, commented "People and their relatives told us staff had the right skills and knowledge to do their job. Comments
included, "They know what they're doing" and "The quality of care is very good. I trust them to provide the
right care."
We note that the box was ticked 'very poor in relation to the rooms. The resident owned the property and was totally at liberty to furbish the rooms at their discretion.
As stated, at the outset we are genuinely sorry when people do not feel satisfied. From personal experience, we understand how difficult it is to lose a parent during the pandemic and we hope that time will heal.
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Review from Ros H (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother lived in Chantry Court until her death in December 2019. She had dementia and severe mobility issues but the care staff enabled her to remain safely in her own home until the end. She was always treated with care and respect and I had the peace of mind that when I couldn’t be with her she
was being well looked after.
In February 2020 my mother-in-law needed to be moved quickly from her home 100 miles away following a fall. The staff at Chantry Court facilitated respite accommodation and care for her quickly and efficiently and she instantly felt at home with them. Thank heavens this was the case as at then 97 and needing care visits, we genuinely do not think she would have survived the pandemic had she still been in her original home with differing carers visiting twice a day.
A year on she has purchased her beautiful garden flat at Chantry Court and has the care staff, of whom she has nothing but good things to say, looking after her.
In February 2020 my mother-in-law needed to be moved quickly from her home 100 miles away following a fall. The staff at Chantry Court facilitated respite accommodation and care for her quickly and efficiently and she instantly felt at home with them. Thank heavens this was the case as at then 97 and needing care visits, we genuinely do not think she would have survived the pandemic had she still been in her original home with differing carers visiting twice a day.
A year on she has purchased her beautiful garden flat at Chantry Court and has the care staff, of whom she has nothing but good things to say, looking after her.
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Review from Glynis L (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and her team have all been wonderful in giving my dad care and attention as he settles into Chantry Court.
A flexible friendly approach has been much appreciated and the standard of accommodation is excellent.
A flexible friendly approach has been much appreciated and the standard of accommodation is excellent.
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Review from M W (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have lived in Chantry Court for 4 1/2 years.
We find it a friendly happy place to be. The staff are very friendly and caring. My husband has care 2-3 times a day and are very satisfied with care he receives.
We find it a friendly happy place to be. The staff are very friendly and caring. My husband has care 2-3 times a day and are very satisfied with care he receives.
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Review from Liz S (Daughter of Resident) published on 19 June 2019
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother lived at Chantry Court from January 2010 until her death in December 2018. She was very happy there, living in a well-equipped and modern two-bedroom apartment. It was reassuring for us to know that she was safe and that there was always someone on duty 24 hours. The staff were excellent
and on the occasions when she was unwell they would go beyond the call of duty to care for her. During the last weeks of her life, we would not have been able to cope without their support. It was a great comfort to us that she was able to die in her own home and not in hospital. I can highly recommend Chantry Court whether you are living independently, need domiciliary care or other additional support. If you do not want to self cater, the restaurant provides very good meals at a very reasonable cost. Also, its location in Westbury allows residents to use all the facilities of a town without the need for a car which is a great advantage.
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Review from Brian F (Resident) published on 14 June 2019
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am 80 years of age and have been here for over four years. The staff here should be filmed, as an example for failing and new facilities for old (and very old!) people like me. I am diabetic (insulin dependent), 10 pills a day. I am a pedantic old man and have been consulted by a solicitor to help
him advise a potential Chantry Court resident and she moved in. It is a privilege to live here.
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Current Review Score: 8.0 (8.000)
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Chantry Court Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Chantry Court Retirement Village is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Chantry Court Retirement Village is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.