Bankhouse Reviews (4)
Over all time Bankhouse has 4 reviews.
Review from C L (Friend of Resident) published on 8 April 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a friend of one of the residents and visiting Bankhouse, on a weekly basis for over 4 years, the building and the flats are stunning and a real treasure for residents and visitors. I have been impressed by the staff's dedication and the care taken with all the residents, especially during Covid
which must have been incredibly challenging. The building is clean and tidy, there are a number of activities which are being introduced again and the meals are good value for money, its reassuring knowing that nutritional meal is being cooked every day
Reply from Sophie Baker, Sales and Marketing Manager at Bankhouse
Thank you for your kind review of Bankhouse. We're very pleased that you were impressed by the building, flats and care given. We hope to see you at Bankhouse again very soon.
Many thanks.
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Review from Helen S (Resident) published on 24 March 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I was moved into Bankhouse, 20 Albert Embankment, SE1 7FY in February 2018 and have been fighting to get someone to thoroughly review this establishment ever since. It has never been suitable as a 'care' home, being on 14 floors - 2 lifts, one of which was out of order for 10 months last year - with
flooding wet-rooms, residents who have to pay outside carers to meet their needs, on top of what they have to pay One Housing for not being able to meet their needs. The building and everything about it are appalling.
Reply from Sophie Baker, Sales and Marketing Manager at Bankhouse
Dear Helen, I'm sorry to hear about your negative experiences at Bankhouse. I have spoken to the manager who will be in touch to arrange a meeting with you to discuss your concerns. Kind regards
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Review from Christine K (Resident) published on 13 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found my life is better since I came to live here. The staff are wonderful. I have a special bath and oil for my skin disorder. The carers, most of them are very understanding and I am so happy I came to live here.
Reply from Julie Chanel, Sales and Marketing Manager at Bankhouse
Hello Christine, thank you for taking the time to pass on your kind comments, which is really appreciated.
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Review from Sylvia W (Resident) published on 13 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The first time I ever saw this flat, my flat, I fell in love with it. That never changed it never will. I feel safe, cared for and totally content.
Reply from Julie Chanel, Sales and Marketing Manager at Bankhouse
Thank you Sylva, we are so glad you are happy and content and you have made your apartment really special.
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