Radis Community Care (Eden Place ECH)

Langley Close, St Ives PE27 6ST
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7.5 2 Reviews
  • Radis Community Care (Eden Place ECH), St Ives
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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

Good to Know

Person in charge

  • Julia Williams (Manager)

Local Authority / Social Services

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Radis Community Care (Eden Place ECH) Reviews (2)

7.5

Radis Community Care (Eden Place ECH) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Radis Community Care (Eden Place ECH) has 2 reviews.

Overall Experience
  • 1
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  • 1
Date Published
  • 2
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  • 1
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Reviewer Connection to Radis Community Care (Eden Place ECH)
  • 1
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Total of 2, showing 1-2
Review from Stella N (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived here for the last 5 years and the carers were amazing with her.
Her dementia got so bad that she has now had to move into a care home.
However whilst she was struggling the carers were brilliant with her.
It is clean and well looked after with a double lift.
There is a hairdresser
on site who will go and get the residents from their flats to go to have their hair done.
I am so sad my mum had to leave Eden place as I would have liked her to live out her life here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Crissy F (Granddaughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Standards are poor, and carers argue with the residents. You have to pay for literally everything even being pushed into the dining room for food! They don’t wash up after they have helped the residents. They say the family should come and do it. They shout at the residents. The residents stay in their
rooms and are isolated! Trust me the worst place you could ever leave your parents or grandparents. Don't do it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Radis Community Care (Eden Place ECH) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Radis Community Care (Eden Place ECH) is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Radis Community Care (Eden Place ECH) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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