Arden Grove Reviews (2)
Over all time Arden Grove has 2 reviews.
Review from Sharon L (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff have really helped Mum to settle into life at Arden Grove. Alongside this, they have made the family incredibly comfortable too which is a massive part of the process of helping us all deal with lifestyle changes that have been challenging for both Mum and all the family.
The management
The management
actively encourage interaction and arrange extra activities such as a lunch club, football game trips, speciality animal visits and afternoon teas. Lately, there’s been BBQs in the garden as it’s been great weather. Everyone is invited to join in, including family members. I honestly hadn’t seen my mum laugh and smile so much for years as she did doing karaoke!
The staff welcome feedback and communication is really good with a dedicated phone number for the senior in charge, a messaging group and regular updates on ‘what’s on’.
The garden is a delight with many items having been made by some of the residents as well as familiar items from their previous gardens.
The staff welcome feedback and communication is really good with a dedicated phone number for the senior in charge, a messaging group and regular updates on ‘what’s on’.
The garden is a delight with many items having been made by some of the residents as well as familiar items from their previous gardens.
Reply from Tracey Wakeling, Registered Manager at Arden Grove
Thank you so much for your review Sharon, it means a lot the team Arden to be recognised for the great work the team do. Arden Grove really believe that people with dementia and related symptoms can flourish and life a fulfilling life.
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Treated with Dignity
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Rooms
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Value for Money
Review from Gary O (Son of Resident) published on 14 May 2023
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Management try really hard to make things happen. Any concerns are listened to and actioned. The staff are very friendly, communicative and nothing is too much trouble. Mum is very happy here and I would gladly recommend Arden Grove Care Home to anybody. Well done team!
Reply from Robyn Pedley, Marketing Officer at Arden Grove
Thank you so much for your review, feedback is really important and I am so happy to hear that you are happy with the service delivered. Arden Grove really believes in fulfilling the lives of individuals and it is really nice to hear it is recognised.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money