The Clarendon Royal Community

Royal Pier Road, Gravesend DA12 2BE
Review Us
7.9 1 Review
  • The Clarendon Royal Community, Gravesend
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Care Provided

Length of Stay

  • Permanent Care

Facilities

Good to Know

Owner

  • Age UK Kent Rivers

Person in charge

  • Michelle Stringer (Manager)

Local Authority / Social Services

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The Clarendon Royal Community Reviews (1)

7.9

The Clarendon Royal Community has a Review Score of 7.9 (7.917) out of 10, based on 1 reviews in the last 2 years.
Over all time The Clarendon Royal Community has 1 review.

Overall Experience
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Reviewer Connection to The Clarendon Royal Community
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Total of 1, showing 1-1
Review from S C (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was looked after for 1 week of respite care while my mum was in hospital. He didn't want to go at the start and didn't want to go home at the end. Activities going on great staff and food he enjoyed and they were happy to adapt meals for his dietary requirements. I cannot thank them enough especially
as this was at short notice for a very confused gentleman who was kept safe, clean happy and fed. As this is a new facility and many of the rooms are still hotel rooms there are some issues with steps into rooms and a lack of easy signage to find a way around but this was mostly solved by the very attentive staff support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.9 (7.917)

Overview of Review Score

The Review Score of 7.9 (7.917) out of 10 for The Clarendon Royal Community is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for The Clarendon Royal Community is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for The Clarendon Royal Community is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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