Commissioning Operations Manager

Job summary

About the role

This is a crucial role focused on ensuring the successful commissioning of our new care homes, making them fully operational, fully compliant, and market-ready.

You will oversee operational readiness, regulatory compliance, recruitment, and service delivery, embedding Kingsley’s values and quality standards from day one. Your leadership will create a safe, supportive environment that delivers exceptional care and builds immediate trust with residents, families, and stakeholders. You will lead all aspects of the commissioning process with a clear focus on filling beds and establishing a strong market presence.

Reports to: Co-Chief Operating Officer

 

Key duties and responsibilities

• Lead all commissioning activities, ensure timely and budgeted openings, manage financial performance, reporting, and business development.
• Oversee pre-opening to steady-state operations, recruit and train key staff, and embed Kingsley's ethos and inclusive culture.
• Ensure legal and regulatory compliance, implement action plans, and manage operational risks.
• Maintain and enhance care standards and living environments, monitor care delivery, and drive continuous improvements.
• Foster relationships with residents, families, staff, and agencies; address concerns; monitor KPIs; and mentor senior staff for ongoing development.

 

Skills and attributes

• A track record in commissioning  services
• Proven experience in managing operations in a care home or similar healthcare setting
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Ability to analyse data and make informed decisions to achieve business objectives
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment
• Hold a full UK driving licence

 

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

You will also be rewarded with a very generous PRP