Home Administrator

Job summary

Hilton House Care Home is a purpose-built 51 bed care facility located in the heart of Stoke-on-Trent. Created to provide the highest standards of comfort, safety, and personalised care, Hilton House supports residents with a variety of needs, including residential and dementia residential care. The home reflects the Lovett Care promise of excellence, offering a warm and supportive environment where residents feel truly at home. We incorporate the latest care technologies and deliver a rich programme of daily activities and gentle exercise to encourage wellbeing and enhance quality of life. Our dedicated team is carefully selected for their compassion and professionalism, and benefits from comprehensive induction and ongoing training provided by our in-house trainers.

We are seeking to appoint an experienced and motivated Care Home Administrator to join our team. Experience as a Home Administrator in a care home is essential to apply for this role. As the Home Administrator you will report directly into the Home Manager and will work closely with other heads of departments in order to provide a comprehensive admin service to support the business and clinical activity of the care home. We are offering an excellent salary of £28,250.00 per annum. The working hours are predominantly Monday to Friday 0900-1700 and this is a full time contract!

Role Responsibilities:

Manage the provision of effective and efficient reception services.
Respond positively to all enquiries from prospective residents and assist with any queries they may have.
Coordinate admissions with the Home Manager or Deputy Home Manager.
Ensure the Resident contract is presented to the Resident or their representative prior to admission and are completed and signed on day one of admission.
Collect initial payment and arrange Direct Debits for ongoing payments.
Maintain administration systems relating to residents.
Process purchase orders and maintain petty cash.
Liaise with appropriate departments regarding recruitment, payroll, procurement, finance, and HR.
Manage the on-boarding process for new Team Members.
Manage day-to-day payroll and queries.
Complete payroll returns, ensuring they are correct, authorised appropriately and presented within agreed deadlines.
Produce all contract amendments, contracts of employment and HR letters in line with agreed HR process.
Cover reception duties in the absence of the receptionist.


Skills and experience required:

Previous experience as a care home administrator essential.
A welcoming and approachable persona.
Confident in liaising with other members of staff and residents.
Good time management skills.
Able to work alone as well as part of a team to achieve the best result.


What We Offer in Return:

Holidays: 20 days plus 8 Bank Holidays.
12-Month Appreciation Voucher: A token of our gratitude for your hard work and dedication.
Early Pay Scheme: Access to your wages before payday, giving you flexibility when you need it most.
Employee Reward Platform - Lovett Cares: Enjoy hundreds of discounts at popular high street stores.
Auto Enrolment Pension Scheme: Secure your future with our pension plan.
Employee Assistance Programme: 24/7 support, including free counselling sessions, to ensure your well-being.
Long Service Awards: Celebrating your continued commitment at 5, 10, 15, and 20 plus years.
Employee Referral Bonus Scheme: Earn rewards for referring passionate individuals to join our team.
Apprenticeship Opportunities: Ongoing support and professional development as you progress in your care career.
DBS Update Service Reimbursement: We’ll cover the cost of your DBS Update Service.
NMC Pin Fee Reimbursement: We’ll cover the cost of your NMC Pin fees, so you can focus on what matters most—delivering exceptional care (Role Specific).
Team Member of the Month: We celebrate exceptional contributions by awarding a "Team Member of the Month" each month, recognising your hard work and dedication!
Lovett Care Awards: We proudly celebrate outstanding achievements with an annual awards event, recognising the incredible contributions of our team!
Exclusive Access to Blue Light Card & Company Shop Card: As a valued team member of a health and social care provider, enjoy access to benefits like the Blue Light Card and Company Shop Card, offering discounts and savings you might not know about!


Who Are We?
At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and in Wales. With a solid reputation in the care industry, we take pride in creating a 'home from home' environment where residents can live life to the fullest, no matter their age or condition. Our values guide everything we do, and we believe our people are our greatest asset.



Our Mission and Vision:
To be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment. Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect.



Join us and be part of something special at Lovett Care.



We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.




This position is subject to a DBS check