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Hilton House

Hilton Road, Hartshill, Stoke-on-Trent, Staffordshire ST4 6QZ
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My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Hilton House, Stoke-on-Trent

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...  

Care Provided by Hilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,200
Residential Dementia CareFrom £1,100From £1,200

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact Hilton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Dudley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.

Hilton House Reviews (65)

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9.8

Hilton House has a Review Score of 9.8 (9.805) out of 10, based on 31 reviews in the last 2 years. Over all time Hilton House has 65 reviews.

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Review from O S (Granddaughter of Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience
I am extremely please with the care & support my Nan has recieved during her stay. All staff have been kind, caring and welcoming. The team have gone above and beyond to make her feel comfortable and safe. It is clear the staff genuinely care for their residents

well done all!

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Review from Lucy R (Granddaughter of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

My grandad has been here for just over a month now and has settled in beautifully. He is cared for by the responsive, friendly staff and most importantly we know he is safe!! my grandad prefers to stay in his room and the staff see to his needs to make sure he is as settled and comfortable as possible and ensure his room is always clean and tidy to ensure he cannot trip on anything as he is blind. Thank you!

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to leave us this feedback, we are so pleased to hear that your granddad has settled in and is feeling at home with us. If there are any comments you'd like to pass on that would help us improve our service please do feel free to send them to enquiries@lovett-care.com

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Review from V G (Great-granddaughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

My nan has recently moved into Hilton House. From the minute we arrived we was greeted by kind smiling faces. The whole team not only supports Nan but our family too. Nan is treated with dignity and respect. She really enjoys the activities and says the food is served hot and very good quality. and just recently she too enjoyed the World Cup activities. I would recommend this home

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

It is wonderful to hear that not only is your nan settled and happy in our home, but that her wider family have also experienced the warm welcome we always give at Hilton House. Your feedback is so valued, thank you so much for taking the time to leave us this fantastic 5 star review.

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Review from C S (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

my dad came to hilton house from hospital following a fall at home, the team have helped to build his confidence again. he is treated with dignity & respect, he's made friends and enjoys going out on trips with the activities team.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

We are delighted to hear that your father is having such a positive experience here at Hilton House, and that his confidence is continuing to grow as a result. The improvement of a resident's wellbeing is the best feedback we could possibly receive, thank you so much for taking the time to leave us this feedback.

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Review from K L (Grandfather of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience

My Granday as recently moved into the home he has settled well he enjoys the company and is very happy that the team treat him with dignity and respect.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

We're so delighted that your grandfather has settled well with us and is enjoying the company of our community! Thank you for your kind words about our team, we will let them know that their hard work is not going unnoticed. We're very grateful for your review.

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Review from S L (Daughter of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience

Dad is a new resident, the home is very welcoming as you enter. Sharon the manager shown us around she was very pleasant and full of knowledge. We accepted the room immediately. Dad is very happy he loves the staff and has made a few friends. He enjoys the meals and snacks

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

We are delighted to welcome your dad into our home and to welcome your family as part of the Hilton House community. We are so pleased that you are already having a wonderful experience with us, thank you for taking the time to leave us this fantastic review.

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Review from Wendy H (Wife of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience

Its a comfort to know he's in a safe environment, and having his medication safely every day. Plus meals and drinks at the right time. He likes his room and I'm going to get him football bedding.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you so much for taking the time to leave us this wonderful review, Wendy. We are delighted that you feel reassured by our committed care for your husband, and that you are both having such a positive experience with us. We think that the football bedding would be a wonderful personal touch that would make the room feel even more homely!

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Review from Z W (Nephew of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience
Residents are all taken care of proffesionally
Staff are very helpful and caring

Rooms and home keep very clean

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you so much for taking the time to leave this review, we are so pleased that you have had such a positive experience with us at our home.

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Review from C R (Friend of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

Think this care home is one in a million, not only do they give give care to the patients but visiting members of the families too, always a warm welcome, always polite etc. I couldn't ask for anymore .

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you so much for such a wonderful review, it really means a lot to the team that not only does your loved-one feel supported, but you and other family members do too. We're delighted that you have had such a positive experience and we're really grateful for your kind message.

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Review from C S (Husband of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

My wife is settled and happy since moving into Hilton house. She is treated with dignity and respect. team members and manager are friendly and approachable.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you so much for taking the time to leave this wonderful message and for sharing such an honest and touching review. We are massively proud of our team for making you and your wife feel comfortable and happy, it's a real honour that you trust us with her care.

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Review from Adam F (Friend of Resident) published on 12 June 2026 Submitted via Website
Overall Experience
I have a friend who lives and is taken care of at the Hilton house in Stoke-on-Trent and I am extremely grateful for all the work and time they all do to support my friend with all her dressing, eating and medical needs.

Every time i go to visit my friend the staff and home manager always make the time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to share such a thoughtful and heartfelt review, Adam. We are truly grateful for your kind words about Hilton House and the care your friend receives. It means a great deal to our team to know that their support with daily needs is making a positive difference to your...  

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Review from Alfreda P (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you so much for this wonderful review, it's our absolute pleasure to care for your mum, and we believe everybody deserves the patience and care they deserve so that they can be supported with dignity. If you have any further comments regarding your cleanliness rating we'd love to learn how we might be able to improve - thank you so much.

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Review from Lilian B (Sister of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I am very happy how my sister Hazel is been looked after. I have no complaints.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to leave us this kind review, we know how important it is to families to have peace of mind and we are so pleased to hear that we have been able to afford that for you and the rest of your family when it comes to your sister's care. It's a pleasure to have Hazel, but...  

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Review from John H (Nephew of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for your feedback. The transition can certainly pose a challenge for some, and so it is our pleasure to offer that reassurance and care that calms any worries your uncle may have. Your feedback means a lot to us so thank you for taking the time to leave this fantastic review.

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Review from A D (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience
We are pleased that Mum is more settled and happy in Hilton House.

The things that we were concerned with have been dealt with promptly.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to leave us this feedback, and we will absolutely always respond to any concerns promptly and with the utmost care and attention. We're pleased to hear that your mum is feeling settled and comfortable, but if you do have any further concerns please always feel free to reach out - thank you.

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Review from Aimee G (Granddaughter of Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience

This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to leave this review, we're delighted to care for your nan. If you have any further comments that you would like to pass on regarding your cleanliness rating then we'd love to learn from your feedback so that we can improve - thank you so much.

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Review from M H (Son of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for taking the time to leave us this review. We are delighted that your mum is comfortable and happy under our care, and it is our pleasure to look after her to the highest standard possible.

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Review from Teresa E (Granddaughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.

The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.

Reply from Scarlett Ward, Relationships and comms coordinator at Hilton House

Thank you for this wonderful review, we are delighted to hear that you are pleased with the standards of care and the performance of our hard-working team of staff. It is our pleasure to care for your nan and we're delighted to have her at Hilton House.

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Review from Alison M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.

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Review from John J (Son of Resident) published on 18 December 2025 Submitted via Website
Overall Experience

Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hilton House.

Upcoming Events

There are no upcoming events for Hilton House.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Lovett Care Ltd
  • 31 Jan 2025Recipient: Lovett Care Ltd
  • 31 Jan 2024Recipient: Lovett Care Ltd

Accreditations

There are no accreditations posted yet for Hilton House.

Meet the Team (3)

Sharon
Sharon Job Title:Home ManagerJoined: 2026

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.

Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.

I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.

Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.

Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan
Susan Job Title:Administrator

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa
Alaisa Job Title:Senior Care Assistant

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.

Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.

Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.

Frequently Asked Questions about Hilton House

What types of Care is Hilton House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilton House have?

There are 47 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hilton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hilton House to the centre of Stoke-on-Trent?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -more info.