Hilton House

Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ
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9.8 56 Reviews
  • Hilton House, Stoke-on-Trent
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.

They specialise in residential and dementia care, providing each resident with a unique schedule tailored to each personality, and compassionate care for tailored needs. Each resident is treated as an individual and personal stories and interests are celebrated.
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Care Provided by Hilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Nursing Care plus FNC £267.68


Respite stay minimum of 2 weeks - from £1,900 per week.


We do not provide Nursing Dementia Care.

The price(s) shown are provided by the care home. Contact Hilton House for full pricing details and T&Cs.

Contact Hilton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hilton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Dudley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.

Hilton House Reviews (56)

9.8

Hilton House has a Review Score of 9.8 (9.783) out of 10, based on 21 reviews in the last 2 years.
Over all time Hilton House has 56 reviews.

Overall Experience
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Reviewer Connection to Hilton House
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Total of 56, showing 1-20
Review from Adam F (Friend of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who lives and is taken care of at the Hilton house in Stoke-on-Trent and I am extremely grateful for all the work and time they all do to support my friend with all her dressing, eating and medical needs.
Every time i go to visit my friend the staff and home manager always make the
time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to share such a thoughtful and heartfelt review, Adam. We are truly grateful for your kind words about Hilton House and the care your friend receives. It means a great deal to our team to know that their support with daily needs is making a positive difference to your friend.

Your confidence in our service and your consideration for Hilton House for your own future care, is one of the greatest compliments we could receive, so thank you again for such kind and generous words.
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Review from Alfreda P (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for this wonderful review, it's our absolute pleasure to care for your mum, and we believe everybody deserves the patience and care they deserve so that they can be supported with dignity. If you have any further comments regarding your cleanliness rating we'd love to learn how we might be able to improve - thank you so much.
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Review from Lilian B (Sister of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy how my sister Hazel is been looked after. I have no complaints.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this kind review, we know how important it is to families to have peace of mind and we are so pleased to hear that we have been able to afford that for you and the rest of your family when it comes to your sister's care. It's a pleasure to have Hazel, but if you do have any other comments regarding your review please feel free to pass them on, as we'd love the opportunity to improve wherever we can.
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Review from John H (Nephew of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for your feedback. The transition can certainly pose a challenge for some, and so it is our pleasure to offer that reassurance and care that calms any worries your uncle may have. Your feedback means a lot to us so thank you for taking the time to leave this fantastic review.
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Review from A D (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased that Mum is more settled and happy in Hilton House.
The things that we were concerned with have been dealt with promptly.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this feedback, and we will absolutely always respond to any concerns promptly and with the utmost care and attention. We're pleased to hear that your mum is feeling settled and comfortable, but if you do have any further concerns please always feel free to reach out - thank you.
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Review from Aimee G (Granddaughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave this review, we're delighted to care for your nan. If you have any further comments that you would like to pass on regarding your cleanliness rating then we'd love to learn from your feedback so that we can improve - thank you so much.
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Review from M H (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this review. We are delighted that your mum is comfortable and happy under our care, and it is our pleasure to look after her to the highest standard possible.
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Review from Teresa E (Granddaughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for this wonderful review, we are delighted to hear that you are pleased with the standards of care and the performance of our hard-working team of staff. It is our pleasure to care for your nan and we're delighted to have her at Hilton House.
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Review from Alison M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
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Review from John J (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
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Review from Anita J (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless, well-organised,
and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
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Review from Martin M (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you so much for your kind words and positive feedback. We're delighted to hear that you find our team caring and professional, and that their efforts make a difference for our residents. All Hilton House team truly appreciate your recognition. Providing the highest level of care is always our priority, and it's wonderful to know that this is reflected in your experience.
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Review from Julie A (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you for your lovely words. We're so glad we could help your mum share such a special moment with you all. It was our privilege to support her on the day, and I'll make sure to pass on your thanks to the team. Moments like these are why we do what we do.
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Review from Elizabeth B (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you very much for your kind feedback. We are delighted to hear that your mum is happy and settled with us, and that she feels comfortable in her favourite chair. It is wonderful to know she is pleased with the care she receives and that her room is maintained to a high standard. We also greatly appreciate your recognition of our staff, who strive to provide a welcoming and supportive environment for both residents and their families.
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Review from Dave C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you for your lovely feedback. We're so pleased you're happy with the care at Hilton House, and I'll be sure to pass your kind words on to the team
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Review from Sylvie W (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
Reply from Caroline Jones, General Manager at Hilton HouseThank you very much for your feedback, I have shared this with the team. We're delighted you are pleased with your Mums care at Hilton House. Thank you again and take care.
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Review from C G (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for
those kind of luxuries.
Reply from Caroline Jones, General Manager at Hilton HouseThank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be free to join, with just a small optional cost to feed the animals (only a few pence) or browse gift shops. There is lots coming up! Thanks again and take care.
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Review from Natasha C (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.
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Review from K C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.
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Review from Sarah Jane P (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry
done daily and residents are showered daily.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Hilton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Hilton House is calculated as follows: ( (204 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 249 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hilton House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Sharon

Sharon

Job Title: Home Manager Joined: 2026

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.


Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.


I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.


Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.


Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan

Susan

Job Title: Administrator

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa

Alaisa

Job Title: Senior Care Assistant

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.


Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.


Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.

Frequently Asked Questions about Hilton House

What types of Care is Hilton House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilton House have?

There are 47 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hilton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilton House to the centre of Stoke-on-Trent?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service - more info.