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Hilton Road, Hartshill, Stoke-on-Trent, ST4 6QZ
View full details of Hilton HouseLatest Reviews for Hilton House
29 January 2026
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
18 December 2025
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
05 November 2025
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless,
well-organised, and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
30 September 2025
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
11 September 2025
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
09 September 2025
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
08 September 2025
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
24 April 2025
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
20 February 2025
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay
for those kind of luxuries.
13 November 2024
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
07 November 2024
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
07 November 2024
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned,
laundry done daily and residents are showered daily.
06 November 2024
The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.
06 June 2024
My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.
11 January 2024
My grandad came to Hilton House following a fall and has not been able to walk again, he also has dementia and parkinsons disease. The care he receives is outstanding, nothing is too much trouble, all the staff are very friendly and helpful. He's very settled and made a few friends whom he enjoys
playing dominos with. Well done to all the staff, you are amazing.
10 January 2024
My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.
10 January 2024
Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old
and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.
02 January 2024
Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!
29 December 2023
My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.
06 November 2023
From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as
frequent days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.
Latest Reviews for Hilton House
29 January 2026
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
18 December 2025
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
05 November 2025
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless,
well-organised, and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
30 September 2025
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
11 September 2025
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
09 September 2025
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
08 September 2025
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
24 April 2025
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
20 February 2025
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay
for those kind of luxuries.
13 November 2024
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
07 November 2024
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
07 November 2024
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned,
laundry done daily and residents are showered daily.
06 November 2024
The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.
06 June 2024
My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.
11 January 2024
My grandad came to Hilton House following a fall and has not been able to walk again, he also has dementia and parkinsons disease. The care he receives is outstanding, nothing is too much trouble, all the staff are very friendly and helpful. He's very settled and made a few friends whom he enjoys
playing dominos with. Well done to all the staff, you are amazing.
10 January 2024
My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.
10 January 2024
Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old
and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.
02 January 2024
Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!
29 December 2023
My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.
06 November 2023
From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as
frequent days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.