Hilton House

Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ
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9.8 56 Reviews
  • Hilton House, Stoke-on-Trent
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.

They specialise in residential and dementia care, providing each resident with a unique schedule tailored to each personality, and compassionate care for tailored needs. Each resident is treated as an individual and personal stories and interests are celebrated.
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Care Provided by Hilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Nursing Care plus FNC £267.68


Respite stay minimum of 2 weeks - from £1,900 per week.


We do not provide Nursing Dementia Care.

The price(s) shown are provided by the care home. Contact Hilton House for full pricing details and T&Cs.

Contact Hilton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hilton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Dudley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.

Hilton House Reviews (56)

9.8

Hilton House has a Review Score of 9.8 (9.783) out of 10, based on 21 reviews in the last 2 years.
Over all time Hilton House has 56 reviews.

Overall Experience
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Reviewer Connection to Hilton House
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Total of 56, showing 21-40
Review from D K (Husband of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.
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Review from S S (Granddaughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for the lovely review of our home, we are thrilled to hear how happy you are with everything. We pride ourselves on delivering exceptional care and will share your feedback with the team.
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Review from E B (Friend of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for taking the time to review our home. It is lovely to hear how happy you are with the care and support your friend receives. We look forward to seeing you soon.
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Review from Susan L (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old
and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.
Reply from Jodi Corbishley, General Manager at Hilton HouseWe pride ourselves on delivering the very best care and support to our residents so it is always lovely to receive feedback acknowledging this. Thank you for your lovely review I will share it with the team.
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Review from Hellen W (Friend of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your lovely review. It is lovely to hear how happy you are with our home.
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Review from Carole S (Sister of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your lovely review. It is lovely to hear how happy you are with our home.
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Review from Jackie G (Relative of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as frequent
days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your lovely review. It is lovely to hear how happy you are with our home.
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Review from Patricia W (Friend of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The person I visit has all her mental faculties but is unable to walk and her eyesight and hearing are poor. As a result, she does not have much stimulation and feels depressed and bored. She can just about make out some of the activities provided but cannot see or hear the television. She sits in a
chair all day long and says that she just wishes for death. She is unable to fully interact with other residents due to her hearing and usually cannot understand them if they try and talk to her, as they have their own 'problems'. The staff are kind and helpful but obviously, they have many other residents to assist. A set of headphones linked to a radio would perhaps help to make her life and others in a similar situation more meaningful.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for sharing your feedback. We pride ourselves on delivering person-centred care and will review your comments.
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Review from Anita W (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My beautiful Mum was accepted for an urgent assessment when my dad was admitted to hospital. All the staff were amazing and happily Mum settled very quickly. After her trial, she was accepted permanently. During this time my dad has been having an assessment elsewhere.
My dream was to get them both
settled, together.
They are now both together and settling within Hilton House - thanks to all the care and support from the staff. Fairytales do come true!
Reply from Teresa Lynskey, Regional Manager at Hilton HouseThank you so much for your kind words, we are delighted to hear how happy you are with the home and how well your parents have settled. It is so important that couples can stay together and we are thrilled this has happened.
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Review from P W (Son of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, things took a very negative turn when my father’s behaviour was affected as a result of a UTI. Despite remaining compliant and the odd behaviour not recurring following a course of antibiotics, he was served notice on his stay here. The notice was preceded with a phone call telling me
not to be concerned as it was being served to “get the right support from Social Services”.
Forcing a 91 year old man to leave is not what I expected of this care home.
Reply from Stephanie Sheer, General Manager at Hilton HouseWe are extremely disappointed to hear of your concerns regarding your fathers’ support here at Hilton House.
As an organisation we pride ourselves on delivering exceptional care and support and we are confident that we have acted appropriately in the circumstances.
Our priority is ensuring that the care and support provided to all of our residents is in line with the individual's care plan and our registration with the Care Quality Commission (CQC). Unfortunately there are situations where we feel that we cannot meet a resident’s needs and in their best interests an alternative placement that is more suitable needs to be found.
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Review from Ann J (Sister of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is new to Hilton House, and from the moment she walked through the door, we cannot be any happier with the care she is receiving. The atmosphere and the care staff are second to none, the manager is always on hand. So clean. I would highly recommend it to anyone looking for a home for their
relative. Her daughter is so pleased with her care and knowing she is safe.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you for taking the time to review our home. We are delighted to hear how happy you are with the care and support provided, and I will share your comments with the team.
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Review from Lisa B (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff.
My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you so much for sharing your thoughts on our home. It was an absolute privilege to be able to care for your father and support you all.
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Review from Stephanie T (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Hilton House after the care home she had been in for four years closed down suddenly. The staff were very reassuring and supportive of the move and helped Mum settle. I was very anxious and upset about how Mum will manage a move but the staff always kept me informed as she settled and
the manager came out to give me a hug and talk to me when she could see I was visibly upset and worried.
Mum was only at Hilton House for a few weeks as she sadly passed away, however, during that time the staff were great. During her last few days the staff were very caring they made sure Mum was as comfortable as possible and were very kind to us as a family. They were very flexible for all the family to come and be with Mum and even offered to set a bed up in her room for me to stay in if needed.
Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you so much for your kind words, we really do appreciate you taking the time to review us at this difficult time for you
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Review from Derek S (Husband of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is extremely happy here at Hilton House Care Home. The manager and staff are very friendly and considerate, they are always ready to listen and go beyond their duties to make sure residents are cared for and safe.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you for taking the time to review our home, we really do appreciate your very kind words.
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Review from A T (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in a relaxed and caring environment and has made friends here. As a visitor on four consecutive days in October 2022. I was made to feel very welcome, viewing the lounge and the activities taking place there. I also spent time in my mum's room which is very clean and comfortable with her own
toilet. I'm also delighted that my mum has had the opportunity to go out on trips.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you so much for this kind review, we really appreciate you taking the time to do this for us.
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Review from D H (Sister-in-law of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely caring staff, so helpful. Nothing is too much trouble for them. A very friendly atmosphere. They put on lots of events, the residents all love it. My sister in law is very happy here. Her husband feels more relaxed knowing she is being looked after so well. A big thank you to staff and management.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you so much for this lovely review, my team will be delighted. We really appreciate your time to do this for us.
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Review from Jill E (Daughter of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy, safe and well cared for which is everything to me. Just like home from home but with 24 hour care.
At Hilton House all staff are a team, so lovely and caring to my mum and all the other residents.
Staff in this team all work so well together like a well oiled machine.
Thank you to
you all.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you for this lovely, we really do appreciate your kind comments
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Review from Milena D (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any problems dealt with and most important Mum very happy and enjoys the food.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you for taking the time to review our home, it is really appreciated.
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Review from Joanne W (Great-Niece of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had to drop my aunt off at the front door of Hilton House in May 2020 during the height of the pandemic. We were distraught to say the least. But I am happy to say she is thriving, she has gained weight had no more falls and is interacting well. She has been out on day trips, and we are now enjoying
the freedom of the new visiting rules. My aunt has nothing but praise for the staff that care for her and as a family we feel she is in safe hands.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you for this kind review, I will share with my team.
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Review from Sheila N (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only recently moved into Hilton House. She is 104 was treated very well from day one. She herself says how good the care and staff are, and also, although a fussy eater says the food is good and she has a choice of menu. She was reluctant to go into a home but has settled well.
Reply from Stephanie Sheer, General Manager at Hilton HouseThank you so much for this kind review, I really appreciate it and will share with my team.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Hilton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Hilton House is calculated as follows: ( (204 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 249 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hilton House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Sharon

Sharon

Job Title: Home Manager Joined: 2026

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.


Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.


I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.


Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.


Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan

Susan

Job Title: Administrator

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa

Alaisa

Job Title: Senior Care Assistant

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.


Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.


Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.

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