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Hilton House

Hilton Road, Hartshill, Stoke-on-Trent, Staffordshire ST4 6QZ
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My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Hilton House, Stoke-on-Trent

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...  

Care Provided by Hilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,200
Residential Dementia CareFrom £1,100From £1,200

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact Hilton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Dudley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.

Hilton House Reviews (65)

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9.8

Hilton House has a Review Score of 9.8 (9.805) out of 10, based on 31 reviews in the last 2 years. Over all time Hilton House has 65 reviews.

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Review from Anita J (Daughter of Resident) published on 5 November 2025 Submitted via Website
Overall Experience

I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless, well-organised, and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !

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Review from Martin M (Son of Resident) published on 30 September 2025 Submitted via Website
Overall Experience
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .

Definitely not an easy job but Hilton house smash it.

Reply from Anoop Mathew, Home Manager at Hilton House

Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our team caring and professional, and that their efforts make a difference for our residents. All Hilton House team truly appreciate your recognition. Providing the highest level of care is always our priority, and it's wonderful to know that this is reflected in your experience.

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Review from Julie A (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card
Overall Experience

I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home. Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.

Reply from Anoop Mathew, Home Manager at Hilton House

Thank you for your lovely words. We're so glad we could help your mum share such a special moment with you all. It was our privilege to support her on the day, and I'll make sure to pass on your thanks to the team. Moments like these are why we do what we do.

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Review from Elizabeth B (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience

Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.

Reply from Anoop Mathew, Home Manager at Hilton House

Thank you very much for your kind feedback. We are delighted to hear that your mum is happy and settled with us, and that she feels comfortable in her favourite chair. It is wonderful to know she is pleased with the care she receives and that her room is maintained to a high standard. We also...  

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Review from Dave C (Next of Kin) published on 8 September 2025 Submitted via Website
Overall Experience

The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.

Reply from Anoop Mathew, Home Manager at Hilton House

Thank you for your lovely feedback. We're so pleased you're happy with the care at Hilton House, and I'll be sure to pass your kind words on to the team

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Review from Sylvie W (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.

Mum - what she would like is for plates to be warmed when food is served on them.

Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback, I have shared this with the team. We're delighted you are pleased with your Mums care at Hilton House. Thank you again and take care.

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Review from C G (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for those kind of luxuries.

Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be...  

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Review from Natasha C (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card
Overall Experience

My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.

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Review from K C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.

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Review from Sarah Jane P (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.

They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry done daily and residents are showered daily.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.

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Review from D K (Husband of Resident) published on 6 November 2024 Submitted via Postal Card
Overall Experience
The home is inviting and I am always made to feel welcome, I visit everyday.

The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.

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Review from E B (Friend of Resident) published on 10 January 2024 Submitted via Website
Overall Experience

My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. It is lovely to hear how happy you are with the care and support your friend receives. We look forward to seeing you soon.

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Review from Susan L (Daughter of Resident) published on 10 January 2024 Submitted via Website
Overall Experience

Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.

Reply from Jodi Corbishley, General Manager at Hilton House

We pride ourselves on delivering the very best care and support to our residents so it is always lovely to receive feedback acknowledging this. Thank you for your lovely review I will share it with the team.

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Review from Hellen W (Friend of Resident) published on 2 January 2024 Submitted via Postal Card
Overall Experience
Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.

He was treated with respect. He did not like being woken up before 7:30am!

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review from Carole S (Sister of Resident) published on 29 December 2023 Submitted via Postal Card
Overall Experience

My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review from Jackie G (Relative of Resident) published on 6 November 2023 Submitted via Website
Overall Experience

From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as frequent days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review from Patricia W (Friend of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience

The person I visit has all her mental faculties but is unable to walk and her eyesight and hearing are poor. As a result, she does not have much stimulation and feels depressed and bored. She can just about make out some of the activities provided but cannot see or hear the television. She sits in a chair all day long and says that she just wishes for death. She is unable to fully interact with other residents due to her hearing and usually cannot understand them if they try and talk to her, as they have their own 'problems'. The staff are kind and helpful but obviously, they have many other residents to assist. A set of headphones linked to a radio would perhaps help to make her life and others in a similar situation more meaningful.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for sharing your feedback. We pride ourselves on delivering person-centred care and will review your comments.

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Review from Anita W (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience
My beautiful Mum was accepted for an urgent assessment when my dad was admitted to hospital. All the staff were amazing and happily Mum settled very quickly. After her trial, she was accepted permanently. During this time my dad has been having an assessment elsewhere.
My dream was to get them both settled, together.

They are now both together and settling within Hilton House - thanks to all the care and support from the staff. Fairytales do come true!

Reply from Teresa Lynskey, Regional Manager at Hilton House

Thank you so much for your kind words, we are delighted to hear how happy you are with the home and how well your parents have settled. It is so important that couples can stay together and we are thrilled this has happened.

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Review from P W (Son of Resident) published on 2 May 2023 Submitted via Website
Overall Experience
Unfortunately, things took a very negative turn when my father’s behaviour was affected as a result of a UTI. Despite remaining compliant and the odd behaviour not recurring following a course of antibiotics, he was served notice on his stay here. The notice was preceded with a phone call telling me not to be concerned as it was being served to “get the right support from Social Services”.

Forcing a 91 year old man to leave is not what I expected of this care home.

Reply from Stephanie Sheer, General Manager at Hilton House
We are extremely disappointed to hear of your concerns regarding your fathers’ support here at Hilton House.
As an organisation we pride ourselves on delivering exceptional care and support and we are confident that we have acted appropriately in the circumstances.

Our priority is ensuring that...  

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Review from Ann J (Sister of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

My relative is new to Hilton House, and from the moment she walked through the door, we cannot be any happier with the care she is receiving. The atmosphere and the care staff are second to none, the manager is always on hand. So clean. I would highly recommend it to anyone looking for a home for their relative. Her daughter is so pleased with her care and knowing she is safe.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the care and support provided, and I will share your comments with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Lovett Care Ltd
  • 31 Jan 2025Recipient: Lovett Care Ltd
  • 31 Jan 2024Recipient: Lovett Care Ltd

Accreditations

There are no accreditations posted yet for Hilton House.

Meet the Team (3)

Sharon
Sharon Job Title:Home ManagerJoined: 2026

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.

Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.

I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.

Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.

Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan
Susan Job Title:Administrator

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa
Alaisa Job Title:Senior Care Assistant

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.

Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.

Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -more info.