
My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)

Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)


My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)

Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)


Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.
At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...
Care Provided by Hilton House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Hilton House for full pricing details and T&Cs.
Contact Hilton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Sharon Dudley (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 1
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (15)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome to tour the home or visit loved ones
Parking
- Plenty of parking available on site, please press the buzzer for the gates to open.
Hilton House Reviews (65)
Hilton House has a Review Score of 9.8 (9.805) out of 10, based on 31 reviews in the last 2 years.
Over all time Hilton House has 65 reviews.
My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff. My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.
Thank you so much for sharing your thoughts on our home. It was an absolute privilege to be able to care for your father and support you all.
Mum was only at Hilton House for a few weeks as she sadly passed away, however, during that time the staff were great. During her last few days the staff were very caring they made sure Mum was as comfortable as possible and were very kind to us as a family. They were very flexible for all the family to come and be with Mum and even offered to set a bed up in her room for me to stay in if needed.
Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.
Thank you so much for your kind words, we really do appreciate you taking the time to review us at this difficult time for you
My wife is extremely happy here at Hilton House Care Home. The manager and staff are very friendly and considerate, they are always ready to listen and go beyond their duties to make sure residents are cared for and safe.
Thank you for taking the time to review our home, we really do appreciate your very kind words.
My mum is in a relaxed and caring environment and has made friends here. As a visitor on four consecutive days in October 2022. I was made to feel very welcome, viewing the lounge and the activities taking place there. I also spent time in my mum's room which is very clean and comfortable with her own toilet. I'm also delighted that my mum has had the opportunity to go out on trips.
Thank you so much for this kind review, we really appreciate you taking the time to do this for us.
Such lovely caring staff, so helpful. Nothing is too much trouble for them. A very friendly atmosphere. They put on lots of events, the residents all love it. My sister in law is very happy here. Her husband feels more relaxed knowing she is being looked after so well. A big thank you to staff and management.
Thank you so much for this lovely review, my team will be delighted. We really appreciate your time to do this for us.
At Hilton House all staff are a team, so lovely and caring to my mum and all the other residents.
Staff in this team all work so well together like a well oiled machine.
Thank you to you all.
Thank you for this lovely, we really do appreciate your kind comments
Any problems dealt with and most important Mum very happy and enjoys the food.
Thank you for taking the time to review our home, it is really appreciated.
We had to drop my aunt off at the front door of Hilton House in May 2020 during the height of the pandemic. We were distraught to say the least. But I am happy to say she is thriving, she has gained weight had no more falls and is interacting well. She has been out on day trips, and we are now enjoying the freedom of the new visiting rules. My aunt has nothing but praise for the staff that care for her and as a family we feel she is in safe hands.
Thank you for this kind review, I will share with my team.
My mother has only recently moved into Hilton House. She is 104 was treated very well from day one. She herself says how good the care and staff are, and also, although a fussy eater says the food is good and she has a choice of menu. She was reluctant to go into a home but has settled well.
Thank you so much for this kind review, I really appreciate it and will share with my team.
Overall my husband had a lovely week, liked all the staff. Nurses meals, he said he would go there again, rooms very comfortable.
Thank you so much for this very kind review we really appreciate it, I will share it with my team who will be delighted.
My Mother entered Hilton House in March 2022. The staff made the application process and transfer very simple. They communicated clearly, especially since I live outside the UK. The facilities are well maintained and security is very effectively handled. So far, the staff have made a difficult situation as easy as they could for us and my Mother. Visiting was straightforward and well managed. We appreciate all they’ve done. Not a huge negative but they changed the general manager without advising us, though we were quickly brought up to speed on the change.
Thank you so much for this lovely review, I am so sorry that you were missed off of the communication in respect of the change of General Manager.
Very pleased with Mum's care staff always willing to help and very caring.
Thank you so much for taking the time to write a review, I really appreciate it.
My dad went into Hilton House at the end of September 2021. They have been amazing with him and always make us feel very welcome when visiting. Nothing is too much trouble for the staff. We know we can ring whenever to see how he is.
Thank you so much for this lovely review. I really appreciate it and I will share it with my team, who will be delighted.
I have found all staff very helpful and would recommend to anyone seeking care for themselves or a loved one.
Thank you so much for this lovely review, I really appreciate it and I will share with my team who will be delighted
To anyone who is looking for a care home, Hilton House is the best. I can't find anything wrong, the facilities are excellent, the staff are lovely and the food is excellent. I would recommend Hilton House to the Queen.
Thank you so much, the team will be delighted to read your kind words.
My nan is at Hilton and my mum says the difference in Nan’s health since being there is amazing. Nothing is too much trouble, the staff are always so helpful and the management team keep us updated with any changes. Mum says the home is lively and she hears fun and laughter with staff and residents on her visits. Can wait for the restrictions to lift to see my Nan, but know she’s in good hands. Thank you Hilton House.
Thank you so much for those kind words Julie, I will pass them on to the team who will be delighted.
Good clean home, friendly staff, safe environment. The staff become more friends than staff. Regular updates without being prompted, always available for support and advice.
Thank you so much for such kind words, I will share with the team who will be delighted
From the first meeting, the staff been most helpful, caring and considerate of Aunt's needs. She has been made welcome and settled very quickly with everyone's help. She is happy and content, and we thank everyone for their help and support. A special effort was made to ensure she has the best 95th birthday possible, and we are so grateful, especially in these difficult times. We would highly recommend Hilton House. Thank you to everyone.
Thank you so much for those very kind words, I will share with the team who will be delighted
I would like to state firstly, it is nice to see some people have been happy with the care Hilton House have provided, but sadly this is not the case for my own family. The care was just not there for both my grandparents and now they have sadly passed away. I could go into many details about but this as it is still being investigated. So in short, would I recommend Hilton House? No.
Thank you for taking the time to write your review, I am really sorry that you feel that your grandparents did not have the positive experience that you rightly point out that others have recorded in their reviews. We will continue to participate with the ongoing investigation. Once again we are really sorry that you feel the experience did not meet your expectations.
Mum was at Hilton House for a number of years before her death on the 1st of October. I'm so happy to of known all the staff who have always been so very kind and supportive. Mum was very happy there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 January 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hilton House.
There are no upcoming events for Hilton House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for Hilton House.
Meet the Team (3)

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.
Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.
I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.
Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.
Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.
Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.
Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -more info.