Search...

Hilton House

Hilton Road, Hartshill, Stoke-on-Trent, Staffordshire ST4 6QZ
Hilton House Logo
Jobs
Hilton House logo
My lovely dad came into your care home for respite to start with and he loved it so much.Lisa B(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Staff are knowledgeable and supportive to both residents and familiesStephanie T(Daughter of Resident/Service User)
Hilton House, Stoke-on-Trent
Hilton House, Stoke-on-Trent

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of...  

Care Provided by Hilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,200
Residential Dementia CareFrom £1,100From £1,200

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact Hilton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Dudley (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.

Hilton House Reviews (65)

Submit a Review
9.8

Hilton House has a Review Score of 9.8 (9.805) out of 10, based on 31 reviews in the last 2 years. Over all time Hilton House has 65 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hilton House
Loading...
Showing 65 reviews matching selected criteria
Review from Lisa B (Daughter of Resident) published on 2 February 2023 Submitted via Website
Overall Experience

My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff. My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for sharing your thoughts on our home. It was an absolute privilege to be able to care for your father and support you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephanie T (Daughter of Resident) published on 2 December 2022 Submitted via Website
Overall Experience
My mum moved to Hilton House after the care home she had been in for four years closed down suddenly. The staff were very reassuring and supportive of the move and helped Mum settle. I was very anxious and upset about how Mum will manage a move but the staff always kept me informed as she settled and the manager came out to give me a hug and talk to me when she could see I was visibly upset and worried.
Mum was only at Hilton House for a few weeks as she sadly passed away, however, during that time the staff were great. During her last few days the staff were very caring they made sure Mum was as comfortable as possible and were very kind to us as a family. They were very flexible for all the family to come and be with Mum and even offered to set a bed up in her room for me to stay in if needed.

Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for your kind words, we really do appreciate you taking the time to review us at this difficult time for you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Derek S (Husband of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

My wife is extremely happy here at Hilton House Care Home. The manager and staff are very friendly and considerate, they are always ready to listen and go beyond their duties to make sure residents are cared for and safe.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for taking the time to review our home, we really do appreciate your very kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Son of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience

My mum is in a relaxed and caring environment and has made friends here. As a visitor on four consecutive days in October 2022. I was made to feel very welcome, viewing the lounge and the activities taking place there. I also spent time in my mum's room which is very clean and comfortable with her own toilet. I'm also delighted that my mum has had the opportunity to go out on trips.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for this kind review, we really appreciate you taking the time to do this for us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Sister-in-law of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Such lovely caring staff, so helpful. Nothing is too much trouble for them. A very friendly atmosphere. They put on lots of events, the residents all love it. My sister in law is very happy here. Her husband feels more relaxed knowing she is being looked after so well. A big thank you to staff and management.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for this lovely review, my team will be delighted. We really appreciate your time to do this for us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill E (Daughter of Resident) published on 18 October 2022 Submitted via Postal Card
Overall Experience
Mum is happy, safe and well cared for which is everything to me. Just like home from home but with 24 hour care.
At Hilton House all staff are a team, so lovely and caring to my mum and all the other residents.
Staff in this team all work so well together like a well oiled machine.

Thank you to you all.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for this lovely, we really do appreciate your kind comments

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Milena D (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card
Overall Experience

Any problems dealt with and most important Mum very happy and enjoys the food.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for taking the time to review our home, it is really appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne W (Great-Niece of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

We had to drop my aunt off at the front door of Hilton House in May 2020 during the height of the pandemic. We were distraught to say the least. But I am happy to say she is thriving, she has gained weight had no more falls and is interacting well. She has been out on day trips, and we are now enjoying the freedom of the new visiting rules. My aunt has nothing but praise for the staff that care for her and as a family we feel she is in safe hands.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for this kind review, I will share with my team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila N (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

My mother has only recently moved into Hilton House. She is 104 was treated very well from day one. She herself says how good the care and staff are, and also, although a fussy eater says the food is good and she has a choice of menu. She was reluctant to go into a home but has settled well.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for this kind review, I really appreciate it and will share with my team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline L (Wife of Resident) published on 13 May 2022 Submitted via Postal Card
Overall Experience

Overall my husband had a lovely week, liked all the staff. Nurses meals, he said he would go there again, rooms very comfortable.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for this very kind review we really appreciate it, I will share it with my team who will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael T (Son of Resident) published on 22 April 2022 Submitted via Website
Overall Experience

My Mother entered Hilton House in March 2022. The staff made the application process and transfer very simple. They communicated clearly, especially since I live outside the UK. The facilities are well maintained and security is very effectively handled. So far, the staff have made a difficult situation as easy as they could for us and my Mother. Visiting was straightforward and well managed. We appreciate all they’ve done. Not a huge negative but they changed the general manager without advising us, though we were quickly brought up to speed on the change.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for this lovely review, I am so sorry that you were missed off of the communication in respect of the change of General Manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Wendy W (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card
Overall Experience

Very pleased with Mum's care staff always willing to help and very caring.

Reply from Caron Ratcliffe, General Manager at Hilton House

Thank you so much for taking the time to write a review, I really appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie L (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card
Overall Experience

My dad went into Hilton House at the end of September 2021. They have been amazing with him and always make us feel very welcome when visiting. Nothing is too much trouble for the staff. We know we can ring whenever to see how he is.

Reply from Caron Ratcliffe, General Manager at Hilton House

Thank you so much for this lovely review. I really appreciate it and I will share it with my team, who will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul G (Son of Resident) published on 9 December 2021 Submitted via Postal Card
Overall Experience

I have found all staff very helpful and would recommend to anyone seeking care for themselves or a loved one.

Reply from Caron Ratcliffe, General Manager at Hilton House

Thank you so much for this lovely review, I really appreciate it and I will share with my team who will be delighted

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter J (Resident / Service User) published on 7 June 2021 Submitted via Postal Card
Overall Experience

To anyone who is looking for a care home, Hilton House is the best. I can't find anything wrong, the facilities are excellent, the staff are lovely and the food is excellent. I would recommend Hilton House to the Queen.

Reply from Emma Rodger, General Manager at Hilton House

Thank you so much, the team will be delighted to read your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Julie D (Granddaughter of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

My nan is at Hilton and my mum says the difference in Nan’s health since being there is amazing. Nothing is too much trouble, the staff are always so helpful and the management team keep us updated with any changes. Mum says the home is lively and she hears fun and laughter with staff and residents on her visits. Can wait for the restrictions to lift to see my Nan, but know she’s in good hands. Thank you Hilton House.

Reply from Emma Rodgers, General Manager at Hilton House

Thank you so much for those kind words Julie, I will pass them on to the team who will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter H (Son of Resident) published on 13 April 2021 Submitted via Postal Card
Overall Experience

Good clean home, friendly staff, safe environment. The staff become more friends than staff. Regular updates without being prompted, always available for support and advice.

Reply from Michelle Oliphant, Regional Support Manager at Hilton House

Thank you so much for such kind words, I will share with the team who will be delighted

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Phillip W (Nephew of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

From the first meeting, the staff been most helpful, caring and considerate of Aunt's needs. She has been made welcome and settled very quickly with everyone's help. She is happy and content, and we thank everyone for their help and support. A special effort was made to ensure she has the best 95th birthday possible, and we are so grateful, especially in these difficult times. We would highly recommend Hilton House. Thank you to everyone.

Reply from Michelle Oliphant, Regional Support Manager at Hilton House

Thank you so much for those very kind words, I will share with the team who will be delighted

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from April S (Granddaughter of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

I would like to state firstly, it is nice to see some people have been happy with the care Hilton House have provided, but sadly this is not the case for my own family. The care was just not there for both my grandparents and now they have sadly passed away. I could go into many details about but this as it is still being investigated. So in short, would I recommend Hilton House? No.

Reply from Jackie Campbell, Regional Manager at Hilton House

Thank you for taking the time to write your review, I am really sorry that you feel that your grandparents did not have the positive experience that you rightly point out that others have recorded in their reviews. We will continue to participate with the ongoing investigation. Once again we are really sorry that you feel the experience did not meet your expectations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Daughter of Resident) published on 31 December 2020 Submitted via Postal Card
Overall Experience

Mum was at Hilton House for a number of years before her death on the 1st of October. I'm so happy to of known all the staff who have always been so very kind and supportive. Mum was very happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hilton House.

Upcoming Events

There are no upcoming events for Hilton House.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Lovett Care Ltd
  • 31 Jan 2025Recipient: Lovett Care Ltd
  • 31 Jan 2024Recipient: Lovett Care Ltd

Accreditations

There are no accreditations posted yet for Hilton House.

Meet the Team (3)

Sharon
Sharon Job Title:Home ManagerJoined: 2026

I am a dedicated and compassionate Home Manager with over 9 years in the care sector, bringing a strong background in supporting individuals with challenging behaviours, learning disabilities, and those receiving domiciliary care within the community. For the past 6 years, I have been based at Hilton House Dementia Care, where I began my journey as a Care Assistant and progressed through Senior, Unit Manager, and Deputy Manager roles to my current position.

Throughout my career, I have remained committed to delivering high-quality, person-centred care, ensuring that every individual is treated with dignity, respect, and compassion. I thrive in dynamic environments and take pride in leading teams to provide safe, effective, and meaningful care that truly enhances residents’ lives.

I am passionate about making a positive difference each day, recognising that no two days in care are ever the same. My leadership approach is built on empathy, accountability, and continuous improvement.

Outside of work, I enjoy travelling and socialising with friends, but most importantly, I value spending quality time and creating lasting memories with my children and grandchildren.

Personal Motto: “Always be kind to others—you never know what they are going through.''

Susan
Susan Job Title:Administrator

Susan is a valued member of our team here at Hilton House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alaisa
Alaisa Job Title:Senior Care Assistant

Alaisa has been working as a Senior Carer at Lovett Care’s Hilton House since 2023. She is passionate about delivering high-quality, person-centred care and supporting residents to live with dignity, independence, and comfort.

Committed to continuous learning and professional development, Alaisa enjoys supporting and mentoring other members of the care team. She finds great satisfaction in seeing residents well cared for and takes pride in knowing that she has made a positive difference to their day.

Always friendly, approachable, and accommodating, Alaisa brings a warm smile and positive attitude to her role, helping to create a welcoming and supportive environment for both residents and colleagues.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilton House to verify any information. View our terms and conditions. Hilton House has an Enhanced Service -more info.