Hilton House

My relative is new to Hilton House, and from the moment she walked through the door, we cannot be any happier with the care she is receiving. The atmosphere and the care staff are second to none, the manager is always on hand. So clean. I would highly recommend it to anyone looking for a home for their relative. Her daughter is so pleased with her care and knowing she is safe.

My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff. My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.

Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.

My wife is extremely happy here at Hilton House Care Home. The manager and staff are very friendly and considerate, they are always ready to listen and go beyond their duties to make sure residents are cared for and safe.

My mum is in a relaxed and caring environment and has made friends here. As a visitor on four consecutive days in October 2022. I was made to feel very welcome, viewing the lounge and the activities taking place there. I also spent time in my mum's room which is very clean and comfortable with her own toilet. I'm also delighted that my mum has had the opportunity to go out on trips.

Such lovely caring staff, so helpful. Nothing is too much trouble for them. A very friendly atmosphere. They put on lots of events, the residents all love it. My sister in law is very happy here. Her husband feels more relaxed knowing she is being looked after so well. A big thank you to staff and management.

Thank you to you all.

Any problems dealt with and most important Mum very happy and enjoys the food.

We had to drop my aunt off at the front door of Hilton House in May 2020 during the height of the pandemic. We were distraught to say the least. But I am happy to say she is thriving, she has gained weight had no more falls and is interacting well. She has been out on day trips, and we are now enjoying the freedom of the new visiting rules. My aunt has nothing but praise for the staff that care for her and as a family we feel she is in safe hands.

My mother has only recently moved into Hilton House. She is 104 was treated very well from day one. She herself says how good the care and staff are, and also, although a fussy eater says the food is good and she has a choice of menu. She was reluctant to go into a home but has settled well.

Overall my husband had a lovely week, liked all the staff. Nurses meals, he said he would go there again, rooms very comfortable.

My Mother entered Hilton House in March 2022. The staff made the application process and transfer very simple. They communicated clearly, especially since I live outside the UK. The facilities are well maintained and security is very effectively handled. So far, the staff have made a difficult situation as easy as they could for us and my Mother. Visiting was straightforward and well managed. We appreciate all they’ve done. Not a huge negative but they changed the general manager without advising us, though we were quickly brought up to speed on the change.

Very pleased with Mum's care staff always willing to help and very caring.

My dad went into Hilton House at the end of September 2021. They have been amazing with him and always make us feel very welcome when visiting. Nothing is too much trouble for the staff. We know we can ring whenever to see how he is.

I have found all staff very helpful and would recommend to anyone seeking care for themselves or a loved one.

To anyone who is looking for a care home, Hilton House is the best. I can't find anything wrong, the facilities are excellent, the staff are lovely and the food is excellent. I would recommend Hilton House to the Queen.

My nan is at Hilton and my mum says the difference in Nan’s health since being there is amazing. Nothing is too much trouble, the staff are always so helpful and the management team keep us updated with any changes. Mum says the home is lively and she hears fun and laughter with staff and residents on her visits. Can wait for the restrictions to lift to see my Nan, but know she’s in good hands. Thank you Hilton House.

Good clean home, friendly staff, safe environment. The staff become more friends than staff. Regular updates without being prompted, always available for support and advice.

From the first meeting, the staff been most helpful, caring and considerate of Aunt's needs. She has been made welcome and settled very quickly with everyone's help. She is happy and content, and we thank everyone for their help and support. A special effort was made to ensure she has the best 95th birthday possible, and we are so grateful, especially in these difficult times. We would highly recommend Hilton House. Thank you to everyone.

I would like to state firstly, it is nice to see some people have been happy with the care Hilton House have provided, but sadly this is not the case for my own family. The care was just not there for both my grandparents and now they have sadly passed away. I could go into many details about but this as it is still being investigated. So in short, would I recommend Hilton House? No.