Weekend Receptionist

Job summary

Hilton House Care Home is a purpose-built 51 bed care facility located in the heart of Stoke-on-Trent. Created to provide the highest standards of comfort, safety, and personalised care, Hilton House supports residents with a variety of needs, including residential and dementia residential care. The home reflects the Lovett Care promise of excellence, offering a warm and supportive environment where residents feel truly at home. We incorporate the latest care technologies and deliver a rich programme of daily activities and gentle exercise to encourage wellbeing and enhance quality of life. Our dedicated team is carefully selected for their compassion and professionalism, and benefits from comprehensive induction and ongoing training provided by our in-house trainers.

We are seeking to appoint a kind, caring and organised Receptionist join our team. To provide an efficient receptionist service ensuring that residents, guests and all visitors to the home are treated courteously and efficiently at all times. We have a 15 hours contract available with an hourly rate of £12.60! Shift times are 0900-1700, with alternate weekend working.





Role Responsibilities:

Provision of an inviting and welcoming reception service to visitors, ensuring security ismaintainedat all times, including the maintenance of the visitors signing in records.
Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
Provide a receptionist service including answering telephone calls, dealing withenquiriesand transferring calls to theappropriate departmentor person.
To provide support to the Home Administrator as and whenrequired.




Skills and experience required:

A welcoming and approachable attitude is essential.
A well organised approach,maintaininga tidy environment and a helpful attitude are essential.
The ability to build positive relationships with residents, relatives,staffand other visitors to the home is essential.
Good timemanagement skills are essential.
Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.


The Benefits?



Opportunities to progress through our career paths into more senior and management roles
Bank holidayand overtimeenhancements?
5.6 weeks annual leave per annum
Paid DBS?
Uniform provided
Paid training?
Refer a friend referral scheme,?for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
Excellent induction programme for new starters?
A rewarding career with lots of opportunities to progress within the company
Ongoing support and training for nationally recognised qualifications?
A competitive rate of pay?
Cycle to work scheme
Wellbeing programmes?
Recognition awards – employee of the month and golden tickets
Ongoing career development?
Travel plan – walk or ride a bike and get a free meal that day?
Pension scheme
EarlyPay- access to your money as you earn (pay advance)
About Lovett Care



At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.




This position is subject to a DBS check