Care Home Manager

Job summary

About Mercer Moors

Mercer Moors is a purpose-driven care and nursing home committed to delivering high-quality, person-centred care in a safe, supportive, and homely environment. We pride ourselves on providing compassionate, dignified care that places residents’ wellbeing, choice, and independence at the heart of everything we do.

Our service is built on strong values, professional integrity, and a culture of continuous improvement. We work closely with families, healthcare professionals, and regulatory bodies to ensure our residents receive the highest standards of care and support.

As Mercer Moors continues to develop and strengthen its leadership team, we are now seeking an experienced and motivated CQC Registered Manager to lead the service and drive excellence.

Role Overview

We are looking for a confident, compassionate, and highly organised CQC Registered Care Home Manager to take overall responsibility for the operational, clinical, and regulatory management of Mercer Moors.

The successful candidate will demonstrate strong leadership, sound clinical understanding, and a clear commitment to delivering safe, effective, and responsive care. Experience managing a nursing home or working closely with nursing teams is highly desirable.

Key Responsibilities

Leadership & Culture

• Act as the CQC Registered Manager, ensuring full regulatory compliance
• Provide visible, supportive leadership to the care and nursing teams
• Promote a positive, respectful, and accountable workplace culture
• Lead recruitment, supervision, appraisals, and staff development

Quality, Governance & Compliance

• Maintain compliance with CQC regulations and the Health and Social Care Act
• Prepare for, manage, and respond to CQC inspections and audits
• Ensure robust governance systems, audits, and quality improvement plans
• Oversee safeguarding, risk management, and incident investigations

Care & Clinical Oversight

• Ensure care is person-centred, dignified, and outcome-focused
• Oversee medicines management, care planning, and clinical governance
• Work collaboratively with GPs, district nurses, mental health services, and allied professionals
• Support residents with complex needs and behaviours

Operational & Financial Management

• Manage budgets, occupancy, and resources effectively
• Oversee admissions, assessments, and transitions of care
• Monitor KPIs and drive continuous service improvement

Family & Stakeholder Engagement

• Build strong relationships with residents, families, commissioners, and professionals
• Manage concerns and complaints sensitively and professionally
• Act as the main point of contact for external agencies and regulator

  Essential Skills & Competencies

• Proven leadership and people management skills
• In-depth understanding of CQC frameworks and regulatory requirements
• Strong knowledge of safeguarding, MCA, DoLS, and best-interest decision-making
• Excellent communication, documentation, and report-writing skills
• Ability to manage complex situations calmly and professionally
• Strong organisational and problem-solving abilities
• Commitment to continuous improvement and high-quality care

• Qualifications & Experience

  Essential

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
• Experience as a Registered Manager or Deputy Manager within a care home
• Proven experience managing CQC inspections and compliance
• Strong working knowledge of UK health and social care legislation

• Desirable

• Nursing Home Management experience
• Registered Nurse qualification (RGN/RMN/RNLD) – advantageous but not essential
• Experience managing residents with complex clinical needs
• Experience working with commissioners and multi-disciplinary teams