Head Housekeeper

Job summary

Hilton House Care Home is a purpose-built 51 bed care facility located in the heart of Stoke-on-Trent. Created to provide the highest standards of comfort, safety, and personalised care, Hilton House supports residents with a variety of needs, including residential and dementia residential care. The home reflects the Lovett Care promise of excellence, offering a warm and supportive environment where residents feel truly at home. We incorporate the latest care technologies and deliver a rich programme of daily activities and gentle exercise to encourage wellbeing and enhance quality of life. Our dedicated team is carefully selected for their compassion and professionalism, and benefits from comprehensive induction and ongoing training provided by our in-house trainers.

We are seeking to appoint a caring, motivated and experienced Head Housekeeper to join our team. To oversee and ensure that the standard of cleanliness and hygiene within the Home is maintained to the highest level and within the New Care specification. We have a 40 hours contract available with an hourly rate of £13.10. Shift times are 0800-1630, with alternate weekend working.



Role Responsibilities:

To contribute to the achievement of the Home’s standards for Housekeeping.
To undertake general cleaning tasks.
Manage, allocate duties and supervise the housekeeping team ensuring a quality delivery of service for the duration of each shift.
Promote best practice throughout the team.
Complete all orders in line with company policy.
Complete a full deep clean schedule.
Ensure the working environment is free from hazards and be aware of the risks when using the equipment.
Take responsible for promoting and safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.


Skills and experience required:

Background in commercial cleaning in a hotel, care or hospital environment.
·Experience in managing a team of housekeepers.
·Excellent communication and organisation skills.
·Experience of Auditing and stock control and legislation e.g. COSHH.


The Benefits

Opportunities to progress through our career paths into more senior and management roles
Bank holiday and overtime enhancements
5.6 weeks annual leave per annum
Paid DBS
Uniform provided
Paid training
Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
Excellent induction programme for new starters
A rewarding career with lots of opportunities to progress within the company
Ongoing support and training for nationally recognised qualifications
A competitive rate of pay
Cycle to work scheme
Wellbeing programmes
Recognition awards – employee of the month and golden tickets
Ongoing career development
Travel plan – walk or ride a bike and get a free meal that day
Pension scheme
EarlyPay- access to your money as you earn (pay advance)


At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.







This position is subject to a DBS check