Senior Client Relations Manager

Job summary

Due to the growth of Oakland Care, we are now looking for a Senior Client Relations Manager to lead our homes in the Oxfordshire, Berkshire and Hampshire areas.

This role will include the commissioning of our new homes in Bracknell (opening Summer 2026) and Fleet (Spring 2027) and supporting our currently established home in Wantage, Oxon.

The ideal candidate will be someone with experience in Sales/Customer Service and who understands the Care Home Marketplace. The role will be largely based in Bracknell, initially but with travel within the region. This role would be ideal for a successful Care Home based CRM, who wishes to step up into a more regional role.

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.

Long service awards.

• Health Cash Plan (subject to T&Cs)
• Death in Service Benefit (subject to T&Cs)

And much more……….

Location: Hybrid with regular travel to sites within a 20-30 mile radius of Berkshire Manor

Hours: 40 hours per week

Pay: £57,000 per annum plus commission

Contract: Full-time, Permanent

This role will become available from 1st May 2026

Role profile:

• To be a member of the Homes Leadership Teams and focus on the marketing of the home to ensure occupancy levels are in line with budgetary requirements.
• To lead on local networking, developing relationships that create community involvement that benefits residents.
• To lead on the marketing and presentation of the Home 

As Senior Client Relations Manager your key responsibilities will include:

• Overall responsibility to ensure the Home’s occupancy levels are in line with budget.
• Effectively follow through each enquiry from initial contact though to the final decision.
• Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
• In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI’s.
• Support the Move in Process, ensuring a positive resident experience. and that that required documentation and finances are completed prior to admission.

Qualifications, Knowledge and Experience Essential

• Minimum of two years Sales Marketing Business to Customer.
• Proven track record in Client Relations.

Desirable

• Marketing/Sales Degree or degree level education.
• Sales experience in the healthcare sector.

Skills and Competencies Essential

• Strong leadership and people management skills
• Ability to engage and motivate team members
• Excellent organisational and prioritisation skills
• Excellent written, non-verbal and verbal communication skills
• Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools)

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family 
• Integrity 
• Respect
• Exceptional
• Sustainable

Apply now

If you’re ready to start your journey and make a difference, then don’t delay and apply today!