Home Manager

Job summary

Job Purpose:

To provide safe, high quality, person-centred care for all residents and to manage the day to day running of the home in line with CQC regulations, relevant legislation and organisational policies.

Develop, promote and maintain high standards of care and best practice.

To be an ambassador for the home, promoting and marketing its services.

To ensure the home is financially viable.

Lead and manage staff to ensure high performance and delivery of high quality care for residents.

Reporting to:

PCH Directors

Key Responsibilities:

1)  Leadership and Management:

·  Lead, manage and support the staff team to ensure consistent, compassionate care is provided for all residents.

·  Plan rotas to maintain safe staffing levels within budget.

·  Hold weekly team meetings with senior team leads and monthly whole team meetings.

·  Conduct biannual performance reviews with all senior leads.

·  Support senior leads to conduct annual performance reviews.

·  Conduct all probationary reviews for new recruits in a timely manner, ensuring performance issues are addressed at the earliest practical stage.

·  Ensure all team members are clear on what is expected of them and the required standards of performance.

·  Ensure all required policies, procedures and systems are in place necessary for the effective running of the home.

·  Establish effective working relationships with health care professionals, agencies, CQC inspectors and all the home’s stakeholders.

2)  Quality of Care and Compliance:

·  Ensure all residents have up to date care plans and residents receive person?centred care, in line with their care plans, risk assessments and best practice.

·  Ensure compliance with the Health and Social Care Act, CQC fundamental standards and local authority requirements.

·  Maintain accurate, up?to?date records (care plans, incident reports, audits etc).

·  Develop and manage effective auditing methods to ensure high standards of service and care are maintained.

3)  Resident Experience and Safeguarding:

·  Build and maintain positive relationships with residents and families, ensuring good communication and involvement in care planning.

·  Safeguard residents by recognising, reporting and responding to concerns and incidents in line with policy.

·  Promote and support residents’ dignity, independence, rights, choices and social inclusion.

·  Provide all relevant information to prospective residents and their families; arrange introductory visits and meetings to ensure prospective residents can make informed decisions about the suitability of the home.

·  Ensure appropriate assessments are made of prospective residents needs to make an informed decision of the home’s suitability.

·  Make appropriate arrangements for the introduction and reception of new residents, so they enjoy a smooth, supported transition and warm welcome to the home.

·  Investigate complaints, take appropriate action and report to PCH Directors and/or CQC.

4)  Finance and Occupancy:

·  Manage and monitor day?to?day operational budgets for staffing, catering, household supplies and routine maintenance.

·  Proactively monitor occupancy, deal with enquiries, show prospective residents and families around the home, and support admissions and discharges.

·  Effectively market and promote the home to potential residents and their families.

·  Provide the PCH Board with a monthly management report including information on occupancy, financial performance, staffing, health and safety, compliance etc.

5)  Health and Safety:

·  Ensure the home is clean, safe and well?maintained, including fire safety, infection prevention and control, and environmental checks.

·  Maintain a safe environment for residents and staff, respond and address all health and safety requirements.

·  Maintain up?to?date risk assessments for the building, equipment and residents.

·  Maintain all heating, lighting and emergency systems and ensure the security of the premises.

·  Comply with the legislation and regulations relating to environmental health, infection control, building control, planning and health and safety.

·  Maintain an agreed programme of maintenance and repairs to ensure the premises are maintained to the required standards.

6)  Recruitment, Training and Development:

·  Responsible for the recruitment, appointment and deployment of all care, catering and domestic staff employed by PCH.

·  Comply with all employment legislation.

·  Plan, organise and implement effective staff induction.

·  Ensure all staff complete mandatory training and refreshers (e.g. safeguarding, moving and handling, medication, infection control etc) within required timescales.

·  Conduct regular performance reviews and identify learning needs, encourage ongoing professional development for all staff.

Person Specification:

Essential:

·  Demonstrable experience in a senior role in adult social care (e.g. Deputy Manager / Senior Carer), minimum of two years.

·  Proven track record managing small teams and delivering person centred care.

·  Knowledge of CQC standards and adult safeguarding.

·  Track record of strong leadership, communication and people?management skills.

·  Ability to manage rotas, basic operational budgets and care documentation.

·  Well developed written and verbal communication skills;  able to converse at all levels including internal and external stakeholders and agencies.

·  Enhanced DBS clearance.

·  Reliable, diligent and approachable, with the ability to work efficiently and flexibly and able to uphold high standards under pressure.

·  Well developed organisational and time management skills to manage multiple priorities.

·  Experience managing care plans, risk assessments, medication administration and safeguarding.

·  Sound IT skills, familiar with Microsoft 365, care management systems etc.

Desirable:

·  Transferable DBS clearance

·  Level 5 Diploma in Leadership for Health and Social Care (or working towards).

·  Previous experience managing a small residential home or similar setting.

·  Commercial awareness

·  Knowledge of local commissioning processes and funding streams