Housekeeping Assistant

Job summary

JOB TITLE: Hospitality Assistant 

 REPORTING TO: Hospitality Manager 

 RESPONSIBLE TO: Home Manager 

JOB PURPOSE: 

You’ll be comfortable in an elderly care setting, with the ability to relate to our residents in a caring and sensitive manner. You’ll be able to work on your own initiative and prioritise your work schedule to ensure all tasks are completed in a timely manner. 

SKILLS, KNOWLEDGE & QUALIFICATIONS 

Required: 

• Excellent appropriate personal presentation always 

• Good communication skills 

• Team player 

• Have a positive attitude 

• Satisfactory DBS Checks 

Desired: 

• Care of the Elderly experience 

• Highly organized 

• Knowledge / experience of health and safety legislation 

MAIN RESPONSIBILITIES 

Housekeeping: 

• To be a highly visible point of contact for residents and visitors 

• Using the resources available, ensure the homes are displayed to their best at all 
  times - internally and externally 

• To take personal responsibility in ensuring all beds are made up correctly each 
  morning and checks made throughout the day 

• To ensure all rooms are fresh, free from odor, clean and tidy and free from clutter. 

• To ensure all lounges and communal areas are clean, inviting and free from odor and clutter always. 

• To ensure all plants/flowers are watered and maintained at all times 

• Ensure the home is presented to its best on all occasions and is free from odor 

• Assist staff daily in ensuring all bedrooms are clean and tidy, including making beds, removing rubbish, watering plants, drawing curtains etc. as needed. 

• Ensure empty rooms are managed and presented as "show rooms" at all times 

Dining Room I Meal service: 

• To familiarise yourself and all serving staff with the dietary requirements of all 
  residents dining in the dining areas by meeting with the home managers weekly and updating related documents. 

• To ensure the dining areas are always presented to the highest standard 
  and are set out appropriately for meals and any engagement events. 

• To liaise closely with the Catering Manager and Chef to ensure all meals are always 
  delivered to /served to residents on time. 

• Liaise with the catering manager in ensuring residents are receiving fresh drinks and 

food throughout the day. 

• Manage the dining experience, ensuring the environment is conducive to a pleasant 

experience for all residents. 

• To take responsibility to ensuring the presentation of meals to residents is of the 
  highest standard at all times 

• To meet with the Catering Manager/Chef daily to ensure the menus are as 
  advertised and ensure the administration team accurately display the correct menus 
  on all display mediums 

• To ensure all residents are offered choice and the choice cards are given to the 
  kitchen in good time 

• To ensure all residents receive fresh water first thing in the morning and at 4pm in 
  the afternoon daily 

• To check the fridges in the units daily to ensure stock is replenished and is in date 

• To ensure all residents are offered cut, fresh fruit or a fruit smoothie each afternoon 
  as part of their afternoon tea choice 

• To ensure all residents, especially those with special dietary requirements, ie 
  diabetics, are catered for during engagement events. 

• To liaise with the catering manager to ensure birthdays and special events are 
  catered for appropriately. 

Communication: 

• To build excellent relationships with staff, residents, visitors and management 

• To always represent the Company in a professional manner 

• Participate in Staff and Client meetings as required. 

• Keep up to date with Health & Safety issues 

Training & Development: 

• Attend mandatory training days/courses, on or off site, as and when required. 

• Maintain professional knowledge and competence in food hygiene, infection control 
  and health & safety 

• Adhere to the Homes disposal of waste policy. 

• Report immediately to the Home Manager, or Person in Charge, any illness of an 
  infectious nature or accident incurred by a resident, colleague, self or another. 

• Understand and ensure the implementation of the Homes Health and Safety 
  policy, and Emergency / Fire procedures.