Deputy Manager

Job summary

The Deputy Manager will support the Registered Manager in the effective leadership, management, and development of the residential/specialist care service. The role is pivotal in ensuring that high-quality, person-centred care is delivered consistently to all residents in line with regulatory requirements, organisational policies, and best practice standards.

The Deputy Manager will contribute to creating a safe, inclusive, and empowering environment where residents are supported to live fulfilling lives, achieve positive outcomes, and maintain dignity, choice, and independence. The post holder will also play a key role in staff leadership, quality assurance, safeguarding, and operational management, acting as the Registered Manager in their absence.

Key Responsibilities

Leadership and Management

• Support the Registered Manager in the day-to-day management of the care home

• Deputise for the Registered Manager as required, ensuring continuity of leadership and decision-making

• Lead by example, promoting professional standards, accountability, and a positive workplace culture

• Supervise, mentor, and support senior staff and care teams to deliver high-quality care

• Assist in recruitment, safer recruitment practices, induction, and onboarding of new staff

• Participate in staff supervision, appraisals, capability processes, and performance management

• Identify training needs and support the development of staff through coaching and continuous professional development

• Promote equality, diversity, and inclusion in all aspects of service delivery and employment

Care Quality and Person-Centred Practice

• Ensure all care is person-centred, strengths-based, and tailored to individual needs and preferences

• Oversee the development, implementation, and review of care plans, support plans, and risk assessments

• Ensure residents are actively involved in decisions about their care and support

• Monitor daily practice to ensure dignity, respect, and compassion are embedded in all care delivery

• Support residents with complex needs, including [learning disabilities, autism, mental health needs, behaviours that challenge, physical disabilities, or other specialist requirements]

• Promote positive behaviour support approaches and least restrictive practices

• Ensure residents’ rights are upheld and their voices are heard

Safeguarding and Risk Management

• Act as a safeguarding lead or deputy safeguarding lead as required

• Ensure safeguarding policies and procedures are understood and followed by all staff

• Respond appropriately to safeguarding concerns, incidents, and allegations

• Ensure incidents, accidents, and near misses are reported, investigated, and reviewed

• Implement learning from incidents to reduce risk and improve outcomes

• Ensure health and safety requirements are met and maintained across the service

Compliance and Regulatory Responsibilities

• Assist in preparing for inspections, audits, and monitoring visits

• Ensure accurate, timely, and compliant record-keeping and documentation

• Support the implementation of action plans following inspections or internal audits

• Ensure policies, procedures, and best practice guidance are embedded within the team

• Maintain confidentiality and data protection standards at all times

Operational and Administrative Duties

• Assist with rota planning, staffing levels, and deployment of resources

• Support effective medication management in line with legislation and best practice

• Oversee stock control, equipment, and environmental standards

• Respond to complaints and concerns professionally, ensuring learning and resolution

• Liaise with families, advocates, health professionals, commissioners, and external agencies

• Participate in on-call duties as required

• Contribute to service development, improvement initiatives, and organisational goals

Person Specification

Essential Criteria

• NVQ Level 3 in Health and Social Care (or equivalent)

• Willingness to work towards or already hold Level 5 Diploma in Leadership and Management

• Significant experience working within a residential or specialist care setting

• Experience in a supervisory, senior, or leadership role

• Strong knowledge of safeguarding, care standards, and person-centred practice

• Understanding of regulatory frameworks and inspection processes

• Excellent communication, leadership, and organisational skills

• Ability to make sound decisions under pressure

Desirable Criteria

• Experience working with individuals with specialist or complex needs

• Experience supporting or leading services through regulatory inspections

• Medication management qualification

• First Aid or similar training

Skills, Qualities, and Attributes

• Compassionate, empathetic, and values-driven

• Professional, resilient, and adaptable

• Confident leader with the ability to inspire and motivate others

• Strong problem-solving and analytical skills

• Ability to manage competing priorities effectively

• Commitment to continuous improvement and high-quality care

What We Offer

• Competitive salary and benefits package

• Comprehensive induction and ongoing training

• Opportunities for career progression and leadership development

• Supportive and inclusive working environment

• The opportunity to make a meaningful difference in people’s lives