St Catherine Care Home

15/17 Cann Hall Road, Leytonstone, London E11 3HY
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9.7 21 Reviews
  • St Catherine Care Home, London
St Catherine care home has been extensively modernised throughout and caters for up to 19 residents. The management and staff are very proud of its fine reputation as a warm friendly and caring home.

St.Catherines is a residential care home that caters for clients with both physical and mental health needs ie. dementia or anyone with age-related illnesses and for clients that may just need support and assistance with their daily living.

Residents are encouraged to live as independent and active a lifestyle as possible, with caring staff providing the level of help and assistance requested or necessary for each person to maintain or improve their quality of life. All the staff at St Catherine's work together to provide as happy, warm, caring and homely environment as possible, with dignity, respect and freedom of choice always paramount.

The home has a large lounge/dining room tastefully decorated with colour TVs, comfortable seating, and a door leading out to restful gardens. The bedrooms are decorated to a high standard with either en-suite or vanity unit, with TV and telephone point. Visiting services include: Hairdresser, Optician, Chiropodist, Dentist, Physiotherapist, Clergy, Local GP's to residents registered, and Library.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1474 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

In regards to the standard fee, it all depends on the individual's needs. Exclusions include hairdressing, dentist & podiatry.

These prices are only a guideline, please contact St Catherine Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Catherine Care Home Ltd

Person in charge

  • Roo Auckburally (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (0)

Parking

  • On-site parking accommodating for 6 car spaces

St Catherine Care Home Reviews (21)

9.7

St Catherine Care Home has a Review Score of 9.7 (9.731) out of 10, based on 10 reviews in the last 2 years.
Over all time St Catherine Care Home has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Catherine Care Home
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Total of 21, showing 1-20
Review from M B (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at this care home for some time now, and overall, we have been very happy with the level of care she has received. The staff are kind, and attentive, making sure that residents are treated with dignity and respect. They always take the time to check in, listen, and provide
reassurance, which gives me peace of mind knowing that she is in safe and caring hands.
The service is also very good and timely-whether it's assistance with daily routines, responding to requests, or ensuring medication is given as scheduled, everything is carried out efficiently and with care. Communication with the family is strong, and I feel updated and involved, which is really important.
The facilities are clean, comfortable, and well-maintained, creating a welcoming environment. I believe the food choice could be expanded as my mum does prefer food with abit more flavour as sometimes it tastes bland.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you so much for taking the time to share your feedback. I'm really pleased to hear your kind words, and I'll be sure to pass them on to the team. I'd also like to mention that our chef takes great care in preparing a variety of multicultural dishes to reflect the diverse preferences of all our residents. As you know, the weekly menu is planned collaboratively with our residents, and we strive to accommodate individual dietary requirements wherever possible.You're very welcome to pop in anytime for a chat-we'd be happy to discuss this further in person:)

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Review from F S (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent the last seven years of his life at St Catherine Care Home and during that time, we came to see it as his second home. The care he received was outstanding-not just in meeting his daily needs, but in the way the staff treated him as an individual, with warmth, patience, and genuine affection.
They celebrated his good days, supported him on the difficult ones, and always made sure he was treated with the dignity he deserved.


As a family, we always felt welcome, included, and reassured. In his final weeks, the compassion and sensitivity shown by everyone there was truly remarkable, and we will always hold a deep gratitude for the comfort and peace they gave him. We couldn't have wished for a better place for Dad to spend his later years.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you sincerely for sharing such kind and moving words about your father's time with us. It was a privilege to care for him and to support your family over the years. we are truly touched to know that you felt welcomed, reassured and that the dignity, compassion and affection shown by our team made a difference. Your appreciation means a great deal to all of us, and we will always remember your father with warmth and respect.

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Review from T L (Great-Niece of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of St. Catherine's has been very welcoming & supportive.
The staff are attentive and caring, nothing is too much trouble!
Our Family live away, but communication is excellent,,, we are always able to keep in touch, day /night.
We have no doubt that our loved one ,is receiving the
best care & attention, in a happy friendly environment .
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you so much for your thoughtful feedback. We are delighted to hear that you and your family feel welcomed and supported at St. Catherine's Care Home. Our team work hard to provide attentive, compassionate care and to create a positive, homely environment, so it is very rewarding to know that this has been your experience. We truly value your kind words and will continue to do our best to ensure your loved one receives the highest standard of care and comfort.

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Review from Saiema S (Niece of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Catherine's Care Home provides excellent care service for the residents. My uncle has been a resident for two years, and he is very happy there. The staff are kind, compassionate and informative. They keep you up to date with any relevant information needed. They provide the best level of care for
the residents.
I would definitely recommend this care home.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for taking the time to write a lovely review, the team at St Catherine's are very grateful for the wonderful feedback.

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Review from Adrian B (Son of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, has been a resident at the home for some years now. I cannot fault the care she is given by the staff there, who not only cater for her needs but treat my mum like one of the family. As a visitor, I always feel welcome and feel that I can chat with the staff about my mum and
her needs and they will update me regularly. I feel that Mum is in safe and experienced hands.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

The team at St Catherine's truly appreciates your feedback, we are pleased to know that you are happy and content with the care that your mum has received.

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Review from Lloyd D (Brother of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has recently been a resident at St Catherine Care Home and I find the staff to be excellent, patient and caring. There is a good ratio of carers to patients and there is always some activity taking place.
Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Thank you so much, your comments are very comforting and reassuring to know that the staff are supporting him well.

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Review from Clever E (Partner of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a partner in the care home who I visit daily. My partner has been in the care home for over a year now.
For this period of time, I can confirm that I am very pleased with the way that my partner is being looked after in the care home. The care staff are very friendly and very caring. The surroundings
are very hygienic and the caring staff carry out all the basic rules expected of a care home. On safeguarding issues, I would say that they have met all the required standards. I can recur that on a few occasions when my partner was unwell, they never wasted any time before calling the ambulance to take her to the hospital. Whenever anything happens, they will always get me informed as soon as possible.
Thank you so much for all you have been doing.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Hi Clever, thank you so much for taking the time to write a review. I will pass this on to the care staff. The team will be pleased to hear all the lovely feedback! They truly are a special team and are always around to help and support, ensuring your loved ones are treated with the utmost dignity and respect. The well-being of residents is at the forefront of everything they do and it is great to hear that this is acknowledged and appreciated.

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Review from Muhsin R (Son of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As someone who was already looking after my father and very tentative about the idea of putting him into a home, I can honestly say without a doubt it was for the best. From the very first day that my father moved in, he was looked after with the utmost care, and the staff went above and beyond to do
the very best for him as he suffered and deteriorated from Lewy Body Dementia. A heartfelt thank you to everyone from the senior management team to the staff and night staff for all their efforts in looking after him during the time he was in the home. He was already on a downward trajectory, but having the care, being surrounded by staff and knowing that they were doing the utmost for him towards the end was a great reassurance for myself and my family. Thank you all again for the care you provided.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

We would like to thank you for taking the time to review our service. We are pleased to know that you are happy with the staff at St Catherine and that the team have been able to provide the best possible care to your dad. I shall relay your appreciation and kind words to the staff.

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Review from T P (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one, my mother has been treated with compassion and respect. She’s a victim of dementia and her mood and anxiety changes on a daily basis. I cannot fault any of the attention she has received while in the care of St Catherine’s, every one of the carers has gone above and beyond making her feel
useful and wanted.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Many thanks for your feedback. It encourages us all to do what it takes to ensure our residents get the service they want and need. Kind regards.

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Review from Louise C (Wife of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is like a home from home. The carers are warm and caring. As well as caring for my husband, they made the family feel very welcome indeed. We appreciate all the carers so very much. Thank you all!
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your kind comment. We are proud of our team who are always attentive and knowledgeable in the service they provide. The St Catherine care home team will be pleased to hear all your positive feedback. Thank you once again!

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Review from S E (Friend of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a resident at the care home. He is very happy with the service he is getting, especially with a senior; she has been looking after him very well, and just wanted to leave her a good message to say thank you to this senior for the good service - the manager is really friendly and everyone
gets along. Furthermore, a big shout out to another member of staff; she has gone above and beyond for my friend.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your wonderful feedback. Our team will be thrilled to hear this. The staff here at St Catherine take pride in what they do, and I am glad that it is evident. Our team works hard to ensure that the level of care to family members and loved ones is first-class.

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Review from Tracy B (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at St Catherine Care Home since March this year. It was a massive step for my mum and the rest of my family, but she settled in so easily, mostly due to all the staff there; all of them go above and beyond to make her feel secure and at home there, and I can see she happy.
And a big thank you for making this transition less of a worry for me. Have not one hesitation in recommending you all.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your kind words about our team and home. The St Catherine's team will be pleased to hear that the care that your mother receives is first-class care.

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Review from R H (Regular Volunteer) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having volunteered at St Catherine Care Home for less than a year, I have been able to witness the close bond present between the residents and staff. The staff are devoted to providing the best care for each resident and take their needs into account. There is always a positive atmosphere to welcome
visitors and greet residents during the day. The staff are always ready to answer questions residents may have and ensure that their safety is priority.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your feedback, it is very important for us all to know we are doing the right thing. Regards.

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Review from Moin M (Son of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good caring staff and management. Very polite and friendly. Very considerate when it comes to respect and religion. My mum is very happy and content with the team and facilitates the care home has to offer.
Reply from Twariq Auckburally, Service Manager at St Catherine Care Home

Thank you for your feedback. The team work hard and welcome positive comments.

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Review from Anna R (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a bit weary about putting my mum into a care home, but with her dementia worsening, I could no longer cater for her needs properly. We tried a couple out, but surprisingly alot of care home staff lack knowledge on how to interact with someone who has dementia. We then moved Mum to St Catherine's
Care Home, and the difference in attitude is huge. The care home has a familial homey feel which Mum loves, and it made the transition there alot easier. Staff are very compassionate and caring - I have thanked them many times; I am also grateful to the managers as they come from NHS backgrounds and are knowledgeable and involved with the residents. The care home does sensory activities, and the activity coordinators run programs weekly to help 'stimulate' their minds - while I know this won't cure dementia, I'm glad Mum gets to engage her brain rather than sit around all day. I hope anyone going through this difficult process has as much support as I and Mum did from here.
Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Good day, and thank you for the review; it is appreciated.
Have a lovely day!

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Review from N A (Next of Kin) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are extremely well cared for. I am particularly impressed by the kindness and compassion shown by the staff and management. The team of carers are experienced, professional and empathetic. Very good atmosphere, and I would definitely recommend.
Reply from Twariq Auckburally, Service Manager at St Catherine Care Home

Thank you for taking the time to complete this review. I am pleased that you are delighted with the type of care and professionalism we offer at St Catherine Care Home. It really uplifts my staff members when they hear positive comments like this and gives them great motivation to go above and beyond for all residents in our care.

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Review from Yusuf C (Friend of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The choice of home was our preferred option, and we were so pleased that they have a place for him. The staff are everything you could wish for your loved ones. Nothing is too much to ask for. The medical, social and loving care is very obvious. Even the cleaning staff are very pleasant. The manager
is very professional and outstanding, but also approachable. I would be truly happy to recommend this care home to anyone - even if it is for end of life care.
Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at St Catherine care home.

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Review from Aisha C (Regular Volunteer) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a regular visitor of St Catherine Care Home as a volunteer, I sincerely stand by their care for their residents. It is heartwarming to see the utmost respect and dedication that the staff show. It is clear the residents feel safe in their environment, and that the care provided for them
is that of wholehearted commitment.
Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Dear Aisha, thank you very much for your lovely review of Signature at St Catherine Care Home. I will be sure to share your positive feedback with our team. Very glad you reviewed our service. Thank you again. Best Regards.

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Review from Rose M (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cannot fault the service provided at St Catherine Care Home for my mother! Kind caring staff; they are always prepared to do their utmost to keep the residents as content as possible.
Great team at St. Catherine’s, would highly recommend.
Reply from Twariq Auckburally, Deputy manager at St Catherine Care Home

Dear Rose, thank you so much for taking the time to give us your positive feedback. We really appreciate your support, and we will share them with staff, who will be extremely grateful for the feedback.

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Review from Sandra H (Sister of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely friendly atmosphere as soon as I was greeted at the door, there was laughter between the staff and myself, which is always a very good sign.
The rear garden is beautiful, well kept with a bandstand, fish pond and waterfall, which all adds up to tranquillity. On a beautiful day like today,
we were given tea, cake and biscuits in the shade. And a very friendly cat, not sure if he lives there, but he wandered in and out, so he obviously likes it there.
The staff were very attentive to the residents, which I thought was obviously how it always is, and not because there were visitors, as it was so relaxed and natural. I found the staff very approachable.
One of the staff took photos of my brother and myself and asked if he could put them on the wall, which I thought was a lovely idea, can imagine my brother suddenly seeing them.
Doesn’t matter how pretty a care home looks, it is the feeling you get when you walk in that counts. And I got the care feeling. Thank you.
Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Dear Sandra, I would firstly really like to commend you for the positive feedback and review of St Catherine Care Home. We do strive for continuous improvement. Your comments are appreciated and will be shared with the staff team. All I can say is that I am really looking forward to seeing you again during your visits. Maybe, we can sit down if you have extra time to have a cup of tea. Keep yourself safe and well always. Thank you again.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for St Catherine Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for St Catherine Care Home is calculated as follows: ( (92 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Catherine Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Roo

Roo Auckbrually

Job Title: Service Manager Joined: 2013

Registered nurse
Degree in district nursing and palliative care
Ex district nurse
I've worked in A&E, gynaecology ward & community nursing, palliative nursing & Team leader of an evening service district nursing.

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Twariq Auckburally

Job Title: Deputy Manager Joined: 2019

Worked in learning disability supported livings, Care homes, Jewish community centres, Medical centre.
BSC Degree in business management.
Health and social care level 2 & 3.
Currently acquiring NVQ level 5.

Ally

Ally Etwaree

Job Title: Care Coordinator Joined: 2020

Care coordinator & Activity organiser
NVQ 2, 3, 5
Worked with learning disability and autistic spectrum service users, several care homes, children clubs, day centres.

Agnes

Agnes dwumah

Job Title: Chef Joined: 2021

Food Preparation & Ladar NVQ level 2
Food Preparation & Ladar NVQ level 3
Hospitality Management BSc honours level 4
Hospitality Management BSc honours level 5
Hospitality Management & International Tourism BSc Honours level 6
Patisserie & confectionary NVQ Diploma Level 3

Frequently Asked Questions about St Catherine Care Home

What types of Care is St Catherine Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Catherine Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at St Catherine Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Catherine Care Home to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Catherine Care Home to verify any information. View our terms and conditions. St Catherine Care Home has an Enhanced Service - more info.