Leah Lodge Care Home

Blessington Road, Blackheath, London SE13 5EB

Leah Lodge is a refurbished, boutique care home set on the borders of Blackheath and brings quality residential and dementia care to the local area.

Whether choosing to live at the home on a permanent basis or for a short period of respite or convalescence, residents can enjoy a full programme of activities with a tailored schedule delivered by an activities coordinator and the care team.

As well as an active diary, Leah Lodge believe meal times are the difference between eating a meal and enjoying an experience. A team of chefs offer varied menus that change with each season and are always nutritionally balanced.

The friendly team at Leah Lodge are on hand to give tours of the home and answer any questions regarding the care and facilities available.

Group: Cinnamon Care Collection

Person in charge: Roy Smith (Registered Manager)

Local Authority / Social Services: London Borough of Lewisham Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 45+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking available on the premises

Latest Care Quality Commission* Report on Leah Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Leah Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Leah Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.707 for Leah Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (39 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 300 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Leah Lodge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Leah Lodge Care Home has a Review Score of 9.7 (9.707) from 25 Reviews


Average Ratings

  • Excellent
    20
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leah Lodge Care Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Leah Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My mother has stayed in other homes for respite care and always has a long list of "complaints".

She only had a few about Leah Lodge.

Her wet nappies (particularly at night) were not changed quickly enough/not at all.
Her clothes getting "lost" (we are trying to deal with that).
I would like enquiries to be dealt with more quickly.

On the plus side the home doesn't smell, mum gets a shower, she is treated with respect, the entertainment is good. Staff seem like a good crew. This is a place I can deal with.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Roy Smith, General Manager at Leah Lodge Care Home responded to this review on 30 Apr 2018:

Thank you for the feedback. If you could provide the home with dates where support around continence was not to the required standard then I will gladly look into this. We do have a complaints procedure which outlines clear timescales and what you can expect in a response which I would encourage you to use with any areas of dissatisfaction for the future.

I am glad you found the team to be of a good standard. I believe you will be hard-pushed to find a better "crew"! See you again soon.

It has been my first experience of a care home, 2 weeks for respite. The care and food has been wonderful. The atmosphere is one of friendliness and like one big happy family.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Roy Smith, General Manager at Leah Lodge Care Home responded to this review on 04 Apr 2018:

Thank you for your kind words. I am glad you enjoyed your stay with us and that you found everything to be "excellent". We look forward to welcoming you again soon.

Dad really enjoyed his stay and wants to return.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Roy Smith, General Manager at Leah Lodge Care Home responded to this review on 04 Apr 2018:

It was a pleasure to have your dad stay with us. Please let your dad know that we are having Sky Sports installed this month as a result of his feedback. We hope to see you again in the near future.

This care home employs people who have "caring" running through their whole being. I cannot fault the care that my mother is receiving. Where this home falls down is on activities. Although a schedule of activities is published they do not take place as often as they should.

How likely would you be to recommend Leah Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

Roy Smith, General Manager at Leah Lodge Care Home responded to this review on 03 Apr 2018:

Thank you for your feedback. You will be pleased to hear that a review of the activity provision at Leah Lodge is already underway. The new activity strategy will encompass more personalised activities linked to individual's passions and interests; improved involvement of residents; the seeking of regular feedback; provision of meaningful 1-to-1 sessions and, now the weather is improving and with access to a new minibus, more excursions away from the home. I am sure you will see a difference over the coming months.

My mum moved into Leah Lodge a couple of months ago. The staff have done everything they can to make her safe and happy.
Everywhere in the house is beautifully furnished and decorated. The standard of cleanliness extremely high. Everyone speaks kindly to each other being staff to resident or staff to staff.
All of mum's friends and relatives that visit have all been made welcome.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Leah Lodge has been the best thing to happen to my family. The transition of moving in could not have been any smoother. We are all rest assured our nan is well looked after and needs met. Leah Lodge is kept impeccably clean and everyone is always so happy.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is treated extremely well at Leah Lodge. Staff are kind and caring, providing humour and reassurance all the times. Facilities are excellent and the number and variety of activities on offer is a particular feature. Effort is made to get to know each resident so that they can be treated as in individual with dignity and respect. At Leah Lodge there is a strong and positive emphasis on "living well with dementia." Visitors are made to feel welcome at all times. The ground floor cafe with its drinks and cakes can make visits feel special.

How likely would you be to recommend Leah Lodge Care Home? Likely

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Average Rating:   4.7 out of 5

Leah Lodge as a physical environment is like a boutique hotel, beautiful, comfortable, homely. Staff are kind and caring and responsive to us and to my mother. Meals are very good in quality, variety and presentation. We are consulted about my mother's care and any changes in her condition and needs. On many occasions, we have visited when activities have been happening and the home hosts many events for residents, friends, family and local residents. We are very happy with the level of care my mother receives.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

These are the things I like and value about Leah Lodge.
Warm welcome, always friendly
Consistent staff, familiar faces
Everyone knows my relative
Clean, comfortable, well thought out surroundings
Good balance of care for residents dignity but also encouraging their autonomy and expression of personality
Feels like a home
Excellent activities and facilities and catering.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Leah Lodge is beautifully furnished with comfortable en-suite rooms and a lovely dining area. The staff have always shown patience and care towards my cousin, who has settled well. There is a calm atmosphere in the house but also a good provision of activities, usually twice a day. Any contact I have had with the staff has been welcomed and they appreciate both their residents and their families/friends.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

In all respects but one, this care home is good. However, the residents, who have few pleasures, deserve better food. They use cheap cuts of meat, cheap everything and serve rotten food.

How likely would you be to recommend Leah Lodge Care Home? Unlikely

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Average Rating:   2.7 out of 5

Belinda Watson, General Manager at Leah Lodge Care Home responded to this review on 27 Oct 2017:

As General Manager at Leah Lodge, I am disappointed to read this feedback, particularly as I have not met the visitor who submitted the review or had the opportunity to discuss the matter in person. We recognise that mealtimes are of huge significance to the older people who live with us and I am confident that the food served here at Leah Lodge is of a consistently high standard, nutritionally balanced use good quality, fresh ingredients. Food choices are very individual and I have personally met with the resident concerned on several occasions to discuss their mealtime preferences. Our chef also regularly holds meetings with the residents as a group to plan menus which reflect the seasons and offer variety and choice. The team at Leah Lodge is united in the desire to make a difference to the lives of the people that live with us and welcome feedback in order to develop and improve our service.

Belinda Watson, General manager, Leah Lodge

My stay here was very good. Rooms very comfortable, always kept clean, food good, varied menu's you could have a drink hot or cold when you wanted. Staff excellent. I need a lot of help as I am disabled and in a wheelchair, I just press a bell and they would come. Nothing was a problem.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Welcoming from the start over six months now. Friendly, supportive encouragement for everyone's needs. Care and concerns excellent. Shared humour no feeling of intrusion. Gentle check up times especially at night. All the staff have become our friends.
Activities programme imaginative.
The food is excellent and caters to everyone's needs with a kindly individual approach by chef etc. Families become friends of the staff.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has only been in the care home for a few months, but I have been very impressed with the care she is having, and being very aware of her needs.
Management and staff have always been very helpful and friendly.
Have no problems at all, at this time.

How likely would you be to recommend Leah Lodge Care Home? Likely

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Average Rating:   3.4 out of 5

This is a care home of the highest quality where the needs of the residents are central to the ethos of the whole establishment. The staff are exceptionally well trained and empathic towards the residents and family members. The standard of the building and decoration is very high and organised activities creative and engaging. It was a godsend when it opened in our area.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The biggest compliment is to say I would put myself in here. The staff are all so friendly.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was in Leah Lodge for a short period of respite. The building and the facilities are imaginatively planned and of a high standard. Without exception, the staff were caring, attentive, friendly and eager to please at all times.
I felt that my mother was safe, comfortable and engaged in activities throughout her visit.
The small things, as well as the bigger things undertaken by the staff, demonstrated a professionalism of the highest standard.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff are very attentive and make my mum (and us) feel valued and special.
The home is more like a 'hotel' than a care home!
The food is excellent.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The property and staff are really lovely, very attentive to the residents and relatives alike. The activities are varied and seem to keep my mother nicely occupied.
So far so good. Keep up the good work.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Beautiful, happy environment. Lovely staff building a lovely new community. My aunt is very happy and settled, which makes me happy.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The Lodge is very comfortable and friendly. The staff are very attentive and considerate. In the situation I am in I feel pleased that my daughter is settled at Leah Lodge. When I leave I feel she is safe and in a contented frame of mind.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle has now been in here for 3 weeks. I know this is early days yet, but since he has been here, he has been doing really well. I have never seen him this happy in a long time. He has put on weight because he is now having 3 meals a day. He joins in with the activities, before he came in he just used to sit in his chair and do nothing. Just wanted to die.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

First impressions of Leah Lodge, new care home - friendly and caring staff, take residents on outings. So far so good.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very well run and caring staff - nothing is too much trouble. Warm, very comfortable and stylish surroundings. Clean, spacious - beautiful gardens. I was admitted as an emergency with no fuss - and the location is ideal.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Leah Lodge is at the luxury end of residential care with a hand-picked and dedicated team who consistently reflect the core values of the general manager, seeking to tailor the services to each resident and respecting each individual. There is no agency staff.

The setting is on three floors with quality furnishings throughout. Residents are encouraged to choose which of the three dining rooms they use.

Activities are customised to the residents and are designed to engage them in both the moment and in planning for future events. Cultural festivals such as Christmas and the Chinese New Year are celebrated with gusto and commitment from all the team.

As an internationally located son of a resident, I really appreciate the updates and communication from the team with photos and other information. It does give a great sense of peace knowing that she is living in a well designed and appropriate place with care being delivered to high standards by a dedicated team.

How likely would you be to recommend Leah Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

March 2018

END OF LIFE CARE

Recipient: Leah Lodge Care Home

Date: Friday 30 Mar 2018

more details

February 2018

Job Vacancies

Staff Profiles

Nicole

Nicole Webb

Job Title: Deputy Manager

Description:

Thirty four plus years ago having left Art College I went for an interview as an Art Therapist, at an old Victorian Hospital that cared for people with Learning Disabilities. The Head of Nursing saw potential in me, and grabbed me for the care team. That set me on a path that saw me employed by the NHS and then private health sector caring for people of all ages. My experience of care roles have included children with life limiting conditions, people with mental health issues, Special Needs both adults and children and care of our Elders, especially those with Dementia .I am delighted to be employed by a company who share my strong ethics and ethos, who advocate the promotion of excellent care and to raise the standards within this field .

Maggie

Maggie Devlin

Job Title: Home Admissions Advisor

Joined: 2017

Description:

I am so Happy to be working here at Leah Lodge, but most of all I enjoy being part of team that shows promotes care with compassion and are committed in everything they do. Which makes me feel more like a family member than Team member. I look forward to welcoming you into our family
Having worked for Barclays Bank for 12 years in many various positions I left there and took up employment within a care home in an administrative position, which I enjoyed very much, but the best part of my role was working with and getting to know the residents. Which led me to Leah Lodge.
I have recently become nana to twins which I am enjoying daily. Years ago, I was told that being a grand- parent was even better than being a parent and I was shocked as to how this could be true, but being one myself now and even though I cannot explain the joy I feel, I must agree, it’s true.
I am looking forward to meeting you and showing you around our beautiful home.

Nancy

Nancy Johnson

Job Title: Administrator

Description:

I am overjoyed to be part of the Leah Lodge team. I am really excited to watch this home be successful and most of all see the residents be delivered excellent care and live in the luxury accommodation we offer.

Being part of the team from the beginning gives me great pleasure in getting to know the residents and their families and show the pride and passion we hope to deliver to Leah Lodge at all times.

My working background has been working within the care industry for just over 4 and half years now having varied roles. These range from working in the Support Office delivering general support to the homes when they were under pressure, completing payrolls, purchase ledger, sales and finance. Whilst completing these varied roles the best part is being out visiting the homes, helping the employees and mainly caring for the residents which is what brings me to work as an administrator at Leah Lodge.

Cherrie

Cherrie Williams

Job Title: Head of Housekeeping

Description:

I am proud to be Head Housekeeper in Leah Lodge.

I have over 12 years’ experience in a care home environment and before that in 4-5 star hotels.

Myself and my highly-experienced team, are really enjoying making sure that very high standards are maintained, so that residents, visitors and staff have a clean, safe, welcoming environment to live in, visit and work.

I enjoy music, eating out and walking my dog Edna.

Herve

Herve Boscher

Job Title: Head of Activities

Description:

As Head of Activities, I look after and care passionately about the unique
“ Leah Lodge Lifestyle” we offer our residents here in Blackheath London.
Together with the whole team we see this as a lifestyle to aspire to in later life, that has meaning and is for filled and tailored to the individual needs, likes and wishes of our residents.
We can offer this at Leah Lodge, because we are “Boutique” and by that we mean just small enough as a home, to focus on the individual resident’s lifestyle needs.
For me an activity is more than just keeping busy, an active lifestyle is about being able to express yourself and portray life experience.
I have designed an Activity Portfolio and Concept that embraces “the love of life” which we very caringly promote at Leah Lodge.
It takes a team to deliver all this and I am very grateful to be part of this team.

Background:

Over 25 years ago, I moved to the UK from France and like many graduates in London, ended up in the luxury Hospitality industry. Later I went back to College to study Art & Design. Afterwards I worked from my studio in Greenwich as an Artist-Designer- Maker and as a Visiting Artist running art and craft classes for adults with learning disabilities.
My background and work experience is perhaps a little different from others in the Care Sector and when I found out that the Cinnamon Care Collection is all about being determined to be different, I thought I could be in with a chance.
I can now say, that I have landed my dream job, working for a company that believes in creativity and expression and a company that will make a difference in spicing up all our lives.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Leah Lodge Care Home